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Avaliações de Tru by Hilton Cheyenne WY

2.5 out of 5
Tru by Hilton Cheyenne WY
423 West Fox Farm Road, Cheyenne, WY

Avaliações

8,8

Excelente

Nota 10 - Excelente. 575 de 1000 avaliações" "
Nota 8 - Boa. 269 de 1000 avaliações" "
Nota 6 - Ok. 86 de 1000 avaliações" "
Nota 4 - Insatisfatória. 42 de 1000 avaliações" "
Nota 2 - Terrível. 28 de 1000 avaliações" "

9,4/10

Limpeza

9,0/10

Serviço e funcionários

8,4/10

Comodidades

9,2/10

Condições e instalações da propriedade

9,0/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Alexandre

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em ago. de 2018
Resposta de ashley em 22 de ago. de 2018
We thank you for the kind words of praise, which we will share with the staff to inspire them to continue providing excellent service. We hope to see you soon and Thank you for staying at the Tru by Hilton.

6/10 - Ok

Carlos Augusto

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Wifi zero.
O quarto é bom, estacionamento fácil, mas o atendimento é fraco, e o wifi nem se fale!! Não existe. Mesmo sendo participnte do HHonors, nada adianta. Hilton nunca mais caso precise de Wifi.
Hospedou-se por 1 diária em ago. de 2018
Resposta de ashley em 13 de ago. de 2018
Thank you for staying at the Tru by Hilton. We thank you for taking the time to share your experience. We were disappointed that your stay did not go as we both would like and apologize for the inconveniences. We hope you will consider giving us another chance to improve your experience with us.

8/10 - Boa

Oralia

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de SR em 11 de abr. de 2024
Thank you so much for taking the time to review your experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, and I am saddened to see we were not very accommodating to you. Please know that your review is not going unnoticed, and changes are being made. Thank you for your honest and valuable feedback.

10/10 - Excelente

ANITA

Viagem em grupo, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The beds were comfortable and the room was very clean and up to my expectations. Also, the staff was really nice and helpful with food recommendations and other things!!
Hospedou-se por 1 diária em abr. de 2024
Resposta de SR em 11 de abr. de 2024
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.

8/10 - Boa

Dina

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The town itself had limited amenities and dining choices.
Hospedou-se por 1 diária em abr. de 2024
Resposta de SR em 2 de abr. de 2024
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.

6/10 - Ok

Chester

Pontos positivos: Limpeza e condições e instalações da propriedade
The breakfast wasn't all that good... could be better.
Hospedou-se por 1 diária em mar. de 2024
Resposta de SR em 2 de abr. de 2024
Thank you so much for taking the time to review your experience at the Tru by Hilton Cheyenne. I apologize for the delayed response and I am saddened to see we our breakfast was not accommodating to you. Please know that your review is not going unnoticed and changes are being made. Thank you for your honest and valuable feedback.

8/10 - Boa

Russell

Hospedou-se por 1 diária em mar. de 2024
Resposta de SR em 2 de abr. de 2024
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.

10/10 - Excelente

Matthew

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice place
Hospedou-se por 1 diária em mar. de 2024
Resposta de SR em 2 de abr. de 2024
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.

6/10 - Ok

wei

Pontos positivos: Limpeza e serviço e funcionários
几乎没有什么家具，只有一个电脑椅，
Hospedou-se por 1 diária em mar. de 2024
Resposta de SR em 21 de mar. de 2024
Thank you so much for taking the time to review your experience at the Tru by Hilton Cheyenne. I apologize for the delayed response and I am saddened to see we were not very accommodating to you. Please know that your review is not going unnoticed and changes are being made. Thank you for your honest and valuable feedback.

6/10 - Ok

Bridget

Viagem em grupo
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
The staff was very friendly and helpful but rooms were super loud. We hardly got any sleep.
Hospedou-se por 1 diária em fev. de 2024
Resposta de WJ em 26 de fev. de 2024
Thank you so much for taking the time to review your experience at the Tru by Hilton Cheyenne. I apologize for the delayed response and I am saddened to see we were not very accommodating to you. Please know that your review is not going unnoticed and changes are being made. Thank you for your honest and valuable feedback.

10/10 - Excelente

MELISSA, JACKSON

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Quiet with exception of room above…I think you rented a room to big foot.
Hospedou-se por 1 diária em fev. de 2024
Resposta de WJ em 23 de fev. de 2024
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.

10/10 - Excelente

Alan, Salt Lake City

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de WJ em 19 de fev. de 2024
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.

4/10 - Insatisfatória

Julie

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
At check in there was no one around for a few minutes just a sign on the desk. When a man finally walked in I wasn’t sure he even worked there at first. Didn’t acknowledge me and when I asked if he could help me check in, he didn’t speak to me except to ask for my credit card. Clearly didn’t want to be at work on New Years Day. Just seemed weird. Beds were not comfortable at all. Neither were the pillows. They all Need replaced. Hot water in the shower took 5 minutes to get to work. Not great. Work out room was fine. Place was clean. Parking great. Felt Safe. Not close to food or shopping. But a short drive later we ate some great Mexican food. Would not choose to stay here again. In our 5 day trip this was the worst hotel we stayed in.
Hospedou-se por 1 diária em jan. de 2024
Resposta de WJ em 19 de fev. de 2024
Thank you so much for taking the time to review your experience at the Tru by Hilton Cheyenne. I apologize for the delayed response and I am saddened to see we were not very accommodating to you. Please know that your review is not going unnoticed and changes are being made. Thank you for your honest and valuable feedback.

10/10 - Excelente

Frederick

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Would stay again.
Clean. Simple. Decent breakfast. No carpet. That’s good.
Hospedou-se por 1 diária em jan. de 2024
Resposta de WJ em 25 de jan. de 2024
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.

8/10 - Boa

Kent

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
As with the area, there are a lot of people that track in mud. There didn't seem to be an emphasis on cleaning up after these people for those of us who come after them. Lobby, elevators and hallways. The rooms were very clean.
Hospedou-se por 1 diária em jan. de 2024
Resposta de WJ em 24 de jan. de 2024
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond. We will definitely address the mud situation with our staff. We apologize for this inconvenience.

4/10 - Insatisfatória

Garrett

Viagem com família e crianças pequenas
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
When we arrived, they said they had no king bed for us. We had booked our stay with a king well in advance. The front desk was very rude about it. They finally found one and had to go check to make sure it was clean. It definitely wasn't as clean as it could have been. Still had take-out in the fridge and no trash bags in the trash. The room was very tiny. I did like the soaps and lotion they offered. The brightness of the place is fun. I just wish our stay was better for what we paid.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de WJ em 24 de jan. de 2024
Thank you so much for taking the time to review your experience at the Tru by Hilton Cheyenne. I apologize for the delayed response and I am saddened to see we were not very accommodating to you. Please know that your review is not going unnoticed and changes are being made. Thank you for your honest and valuable feedback.

10/10 - Excelente

angela

Hospedou-se por 1 diária em jan. de 2024
Resposta de WJ em 6 de fev. de 2024
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.

6/10 - Ok

Arnol

Hospedou-se por 1 diária em jan. de 2024
Resposta de WJ em 10 de jan. de 2024
Thank you so much for taking the time to review your experience at the Tru by Hilton Cheyenne. I apologize for the delayed response and I am saddened to see we were not very accommodating to you. Please know that your review is not going unnoticed and changes are being made. Thank you for your honest and valuable feedback.

10/10 - Excelente

Megan

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de JT em 31 de jan. de 2024
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.

4/10 - Insatisfatória

Casey

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
The room was nice until it was time to to shower......I had a super early appt and was forced to use a shower that wouldnt get hot or even warm. Not fun taking a cold shower and going out into 20° morning air temps.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de WJ em 2 de jan. de 2024
Thank you so much for taking the time to review your experience at the Tru by Hilton Cheyenne. I apologize for the delayed response and I am saddened to see we were not very accommodating to you. Please know that your review is not going unnoticed and changes are being made. Thank you for your honest and valuable feedback. We will be sure to address this issue.

10/10 - Excelente

Bruce

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de WJ em 2 de jan. de 2024
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.

10/10 - Excelente

Brenda

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de WJ em 29 de dez. de 2023
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.

10/10 - Excelente

Doug

Viagem de negócios
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
The gentleman at the front desk was very personable and knowledgeable.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de WJ em 21 de dez. de 2023
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.

8/10 - Boa

Mary

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Comfortable; adequate breakfast
The room and bed were comfortable. The room was also adequately dark which we really appreciate. The breakfast was adequate, not outstanding. We did appreciate the whole wheat English muffins. The coffee was very poor -weak and bitter.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de WJ em 21 de dez. de 2023
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.

10/10 - Excelente

KEITH

Hospedou-se por 5 diárias em dez. de 2023
Resposta de WJ em 5 de jan. de 2024
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.

4/10 - Insatisfatória

Robert

Hospedou-se por 1 diária em dez.. de 2023
Resposta de WJ em 13 de dez. de 2023
Thank you so much for taking the time to review your experience at the Tru by Hilton Cheyenne. I apologize for the delayed response and I am saddened to see we were not very accommodating to you. Please know that your review is not going unnoticed and changes are being made. Thank you for your honest and valuable feedback.

10/10 - Excelente

Janell

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice hotel and the staff were super friendly. Would definitely stay again.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de WJ em 8 de dez. de 2023
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we truly appreciate that you took a moment to respond. Please let me know if I can ever be of assistance to you. Thank you again, and we look forward to your next visit!

10/10 - Excelente

michelle, Kimball

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Just what we needed for a good nights sleep
Hospedou-se por 1 diária em nov. de 2023
Resposta de WJ em 5 de dez. de 2023
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.Sincerely,Whitney JonesAssistant General ManagerCheyenne Tru by HiltonMaribel.Perez@hilton.com307-222-3600

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de WJ em 8 de dez. de 2023
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we truly appreciate that you took a moment to respond. Please let me know if I can ever be of assistance to you. Thank you again, and we look forward to your next visit!

10/10 - Excelente

Sarah

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2023
Resposta de WJ em 28 de nov. de 2023
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.

8/10 - Boa

Karen

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de WJ em 28 de nov. de 2023
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.

10/10 - Excelente

Markus

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice modern hotel, clean, nice bed, easy check in.
Hospedou-se por 1 diária em nov. de 2023
Resposta de WJ em 20 de nov. de 2023
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.

10/10 - Excelente

Connie

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de WJ em 18 de nov. de 2023
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.

10/10 - Excelente

Landis

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Different
Hospedou-se por 1 diária em nov. de 2023
Resposta de WJ em 16 de nov. de 2023
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.

10/10 - Excelente

Jacob

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de WJ em 7 de nov. de 2023
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we truly appreciate that you took a moment to respond. Please let me know if I can ever be of assistance to you. Thank you again, and we look forward to your next visit!

10/10 - Excelente

Kathy

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good price. Modern and efficient.
Hospedou-se por 1 diária em out. de 2023
Resposta de WJ em 18 de out. de 2023
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.

8/10 - Boa

Houston

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice place. Nice staff. Good breakfast
Hospedou-se por 3 diárias em jul. de 2023
Resposta de WJ em 17 de out. de 2023
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.

10/10 - Excelente

Carol

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Worth the price
Clean and friendly
Hospedou-se por 1 diária em set. de 2023
Resposta de WJ em 12 de out. de 2023
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we truly appreciate that you took a moment to respond. Please let me know if I can ever be of assistance to you. Thank you again, and we look forward to your next visit!

10/10 - Excelente

Annette

Hospedou-se por 2 diárias em out. de 2023
Resposta de WJ em 2 de nov. de 2023
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.

10/10 - Excelente

Lynn, Boise

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great stay! Clean hotel & rooms, comfy beds, good breakfast options
Hospedou-se por 1 diária em out. de 2023
Resposta de WJ em 11 de out. de 2023
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.

8/10 - Boa

Louise

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great place to stay, friendly staff, everything was very clean. Common areas made for a great gathering place for everyone to meet up or hang out. Pool area was chilly. Will stay again.
Hospedou-se por 2 diárias em out. de 2023
Resposta de WJ em 9 de out. de 2023
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.

10/10 - Excelente

Stacie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great hotel
Great amenities and we loved the welcome gift!
Hospedou-se por 1 diária em out. de 2023
Resposta de WJ em 9 de out. de 2023
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we truly appreciate that you took a moment to respond. Please let me know if I can ever be of assistance to you. Thank you again, and we look forward to your next visit!

10/10 - Excelente

Barbara

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location! Friendly staff. Quiet
Hospedou-se por 1 diária em out. de 2023
Resposta de WJ em 28 de out. de 2023
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.

8/10 - Boa

Jennifer

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em set. de 2023
Resposta de WJ em 6 de out. de 2023
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.

10/10 - Excelente

Pat

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is a newer hotel and was well worth the stay,
Hospedou-se por 1 diária em ago. de 2023
Resposta de WJ em 5 de out. de 2023
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.

10/10 - Excelente

Brian

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel - clean and comfy! Pool table and game room is nice
Hospedou-se por 1 diária em set. de 2023
Resposta de WJ em 2 de out. de 2023
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.

10/10 - Excelente

Kevin

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Friendly Staff
Great Staff and Great Hotel
Hospedou-se por 1 diária em set. de 2023
Resposta de WJ em 30 de set. de 2023
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.

6/10 - Ok

Chuck

Hospedou-se por 1 diária em set. de 2023
Resposta de WJ em 28 de set. de 2023
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we truly appreciate that you took a moment to respond. Please let me know if I can ever be of assistance to you. Thank you again, and we look forward to your next visit!

10/10 - Excelente

Cassie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This was a very clean hotel, quiet and great breakfast options.
Hospedou-se por 2 diárias em ago. de 2023
Resposta de WJ em 23 de set. de 2023
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.

10/10 - Excelente

Thomas

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
I like the 21st Century vibe.
Hospedou-se por 1 diária em set. de 2023
Resposta de WJ em 18 de set. de 2023
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.