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Avaliações de Leonardo Hotel Chester

4 out of 5
Leonardo Hotel Chester
Pepper House, Pepper Street, Chester, England

Avaliações

9,2

Maravilhosa

Nota 10 - Excelente. 411 de 614 avaliações" "
Nota 8 - Boa. 152 de 614 avaliações" "
Nota 6 - Ok. 38 de 614 avaliações" "
Nota 4 - Insatisfatória. 8 de 614 avaliações" "
Nota 2 - Terrível. 5 de 614 avaliações" "

9,2/10

Limpeza

9,2/10

Serviço e funcionários

8,8/10

Comodidades

9,2/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Gianluca

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent location, staff very friendly. Rooms quite spacious with no noise from the street.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de carlie shiels em 7 de mai. de 2024
Good morning GianlucaThank you for the great review We hope to welcome you back soon

10/10 - Excelente

Suzanne

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is the 2nd time we’ve stayed here. Great location.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Leo Chester em 7 de mai. de 2024
Hi Suzanne, thank you for the great review and for choosing the Leonardo Hotel Chester

10/10 - Excelente

Danielle

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very close to the centre, bars and restaurants. Beautiful hotel and lovely staff on hand
Hospedou-se por 1 diária em abr. de 2024
Resposta de LeoChester em 3 de mai. de 2024
Hi Danielle, thank you for the great review and for choosing the Leonardo Hotel Chester.

10/10 - Excelente

Neil

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de LeoChester em 2 de mai. de 2024
Thank you for taking the time to review your recent stay at the Leonardo Hotel Chester.

6/10 - Ok

David

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
The hotel is well located, parking is close by. The rooms are clean and reasonably well appointed. Breakfast was good. Dinner was very poor. We stayed 2 nights but only ate dinner there one time. We learnt our lesson
Hospedou-se por 2 diárias em abr. de 2024
Resposta de carlie shiels em 23 de abr. de 2024
Dear DavidThank you for taking the time to review your stay We appreciate your comments and hope to welcome you back soon

8/10 - Boa

Eiriann

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de LeoChester em 13 de abr. de 2024
Delighted to read you enjoyed your recent stay and thank you for choosing the Leonardo Hotel Chester.

8/10 - Boa

Michael

Viagem com família e crianças pequenas
Fab location, rooms nice if not perhaps a little tired. Staff fab and brekkie good for the price
Hospedou-se por 2 diárias em abr. de 2024
Resposta de LeoChester em 11 de abr. de 2024
Hi Michael, thank you for the great review and for choosing the Leonardo Hotel Chester.

8/10 - Boa

Mark

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The fridge in our room was effectively a box with an internal light. No chill whatsoever. (room 211)
Hospedou-se por 1 diária em abr. de 2024
Resposta de carlie shiels em 9 de abr. de 2024
Thank you for taking the time to review your stayWe appreciate your comments and hope to welcome you back soon. We have asked maintenance to check the fridge

8/10 - Boa

Sean

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good location in City Centre next to bars, restaurants and shopping centre, ideal base for visit to Chester Zoo a short drive away
Hospedou-se por 1 diária em abr. de 2024
Resposta de LeoChester em 7 de abr. de 2024
Hi Sean, thank you for taking the time to review your recent stay and for choosing the Leonardo Hotel Chester.

10/10 - Excelente

Andy

Pontos positivos: Limpeza e condições e instalações da propriedade
Very good location. Very helpful staff.
Hospedou-se por 1 diária em abr. de 2024
Resposta de carlie shiels em 4 de abr. de 2024
Good morning AndyThank you for taking the time to review your stay. We appreciate your lovely comments and hope to welcome you back soon

6/10 - Ok

Jamie

Viagem com a família
Pontos positivos: Limpeza
Need to sort booking through Expedia and lack of noting down the fact that the room included a child, so three people in total
Hospedou-se por 1 diária em mar. de 2024
Resposta de carlie shiels em 3 de abr. de 2024
Good morning JamieApologies, at the hotel we go off the number included in the room reserved. This did not include a child. We hope that you enjoyed your stay, sorry for this inconvenience.

6/10 - Ok

Jenni

Hospedou-se por 1 diária em mar. de 2024
Resposta de carlie shiels em 16 de abr. de 2024
Dear JenniThank you for taking the time to review your stay. We appreciate your comments in regards to your stay and hope to welcome you back soon

10/10 - Excelente

andrew t

Hospedou-se por 1 diária em mar. de 2024
Resposta de carlie shiels em 15 de abr. de 2024
Good morning AndrewThank you for taking the time to review your stay. We appreciate your comments and hope to welcome you back soon

10/10 - Excelente

Stephanie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The customer service was amazing. It was very quiet, clean and smells amazing! Definitely worth staying at!
Resposta de LeoChester em 23 de mar. de 2024
Hi Stephanie, thank you for the great review and for choosing the Leonardo Hotel Chester.

10/10 - Excelente

Tarikul

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful and clean hotel in a lovely location. The staff were hugely welcoming and friendly and i wiukd happily stay bere again.
Hospedou-se por 3 diárias em mar. de 2024

10/10 - Excelente

Bonnie

Hospedou-se por 1 diária em mar. de 2024
Resposta de carlie shiels em 1 de abr. de 2024
Good morning BonnieThank you for the great review.We appreciate your feedback and hope to welcome you back soonKind regardsCarlie Shiels

10/10 - Excelente

ALEXIS

Hospedou-se por 1 diária em mar. de 2024
Resposta de LeoChester em 30 de mar. de 2024
Hi Alexis, thank you for the great review and for choosing the Leonardo Hotel Chester.

10/10 - Excelente

Nadia

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good location, close to the walls and other attractions.
Hospedou-se por 1 diária em mar. de 2024
Resposta de carlie shiels em 11 de mar. de 2024
Good morning NadiaThank you for taking the time to review your stay. We are so pleased you enjoyed your time at the hotels and hope to welcome you back soonKind regardsCarlie Shiels

10/10 - Excelente

Steven

Viagem com a família
Pontos positivos: Comodidades
I would highly recommend to stay at the Leonardo Hotel Chester. Ideally located for access to shops and bars. Rooms were spacious and comfortable, breakfast was fantastic with plenty of choices and variety. A brilliant stay albeit for one night but highly recommended!
Hospedou-se por 1 diária em mar. de 2024
Resposta de LeoChester em 8 de mar. de 2024
Hi Steven, thank you for the great review and for choosing the Leonardo Hotel Chester.

10/10 - Excelente

Kristy, Brooklyn

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Whilst staying here for a sad reason this time, it was as always comfortable and calming to come back to after a long day. Staff are always helpful and the beds are top notch. I recommended it to friends and family staying for the same reason and all were grateful. Will always stay here when in Chester.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de carlie shiels em 6 de mar. de 2024
Good morning KristyThank you for taking the time to review your stay We appreciate your lovely comments and hope to welcome you back soon

10/10 - Excelente

Elizabeth

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely staff , really helpful and particularly Zornitsa ! Lost a necklace and when someone found it and kindly handed it in, she went out of her way to make sure we got it back before we headed off back home and went above and beyond, thank you
Hospedou-se por 1 diária em mar. de 2024
Resposta de carlie shiels em 4 de mar. de 2024
Good morning ElizabethThank you for the lovely feedback in regards to the service provided by ZorniWe will pass your comments on

8/10 - Boa

Christopher

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
.
Hospedou-se por 1 diária em fev. de 2024
Resposta de carlie shiels em 19 de fev. de 2024
Good afternoon Christopher Thank you for the great review of your stay. We appreciate the comments and hope to welcome you back soonKind regards

10/10 - Excelente

Carwyn

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very welcoming and nice customers,rooms very tidy well worth the price
Hospedou-se por 1 diária em fev. de 2024
Resposta de carlie shiels em 19 de fev. de 2024
Good afternoon CarwynThank you for the great review of your stay. We appreciate the comments and hope to welcome you back soonKind regards

10/10 - Excelente

David

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2024
Resposta de carlie shiels em 19 de fev. de 2024
Good afternoon DavidThank you for the great review of your stay. We appreciate the comments and hope to welcome you back soonKind regards

10/10 - Excelente

Kristy, Brooklyn

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Always stay at this location when visiting loved ones. It’s comfortable, quiet, and convenient to the best of the area. Staff are super helpful and even delivered a space heater when we couldn’t reset room heat. Recommend to anyone coming to the area
Hospedou-se por 3 diárias em fev. de 2024
Resposta de carlie shiels em 19 de fev. de 2024
Good afternoon KristyThank you for the great review of your stay. We appreciate the comments and hope to welcome you back soonKind regards

8/10 - Boa

Simon

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em fev. de 2024
Resposta de carlie shiels em 19 de fev. de 2024
Good afternoon SimonThank you for the great review of your stay. We appreciate the comments and hope to welcome you back soonKind regards

10/10 - Excelente

Diane

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Great location, great staff, comfy beds! Little cleaning snags in the bathroom and more towels should be provided but other than that a great place to stay! There was also a great selection of coffee and tea in the room. Would stay again!
Hospedou-se por 1 diária em fev. de 2024
Resposta de carlie shiels em 19 de fev. de 2024
Good afternoon DianeThank you for the great review of your stay. We appreciate the comments and hope to welcome you back soonKind regards

8/10 - Boa

Ros

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room was decent size and nice position . It was quite and had nice wet room Bed was comfortable. Breakfast was good. The Staff where friendly and helpful The only problem we had was heating which was not on The receptionist was up and sorted it out quickly. Would definitley recomend and will go back in the future.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de carlie shiels em 19 de fev. de 2024
Good afternoon Ros Thank you for the great review of your stay. We appreciate the comments and hope to welcome you back soonKind regards

6/10 - Ok

J

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Wouldn’t be staying again
Not impressed staying at a supposedly 4* hotel which has an empty fridge in every room yet no bottled water for guests! Hotel bar closed at 10 pm also. The room was disability abled and had the red pull chords and low sink, again sorry but not happy with this either. We paid a lot more money for the room than was advertised the week before our stay (and even the day before) yet we were given a this room. We arrived early (13:45) and check in wasn’t until 15:00 (I hadn’t realised) it was no problem, we left our luggage and went for a wander and popped back at 15:30. An out of date notice was on desk in the reception apologising for the bar closing early(10pm) for the whole of January. Our stay was February. Overall. There are a lot of hotels out there - would I return to this one? … no. Recommend? … no again.
Hospedou-se por 1 diária em fev. de 2024
Resposta de carlie shiels em 19 de fev. de 2024
Dear JThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 - Excelente

n

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Chester weekend
Lovely friendly hotel. Fantastic location!! Would definitely stay there again.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de carlie shiels em 5 de fev. de 2024
Good morning Thank you for the great review. We appreciate your lovely comments and hope to welcome you back soonKind regardsCarlie Shiels

6/10 - Ok

Christopher

Viagem a dois
Pontos positivos: Serviço e funcionários
The property is in a good location. The rooms are a little tired and we did have to do a little cleaning of the toilet when we arrived. The shower gel provided was like water so I'm not quite sure how that came about. The breakfast is ok but you always end up waiting for items as they run out (we've stayed here twice before) this time it was bacon and hashbrowns for me. The bar area is ok. The staff are generally pleasant.
Hospedou-se por 1 diária em fev. de 2024
Resposta de carlie shiels em 5 de fev. de 2024
Good morning ChristopherThank you for the review. We appreciate your comments and hope to welcome you back soonKind regardsCarlie Shiels

6/10 - Ok

Joseph

Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Limpeza
Disappointed to arrive to a bag of rubbish outside the door, and lipstick on the cup when we made a drink. The room was very nice, and the bed comfortable. A pity to be let down by basic oversights
Hospedou-se por 1 diária em fev. de 2024
Resposta de carlie shiels em 5 de fev. de 2024
Good morning JosephThank you for the review. We appreciate your comments and apologize for the rubbish,. This did not belong to the hotel it was from the venue next door who where cleaning hope to welcome you back soonKind regardsCarlie Shiels

10/10 - Excelente

David

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Overall excellent
Hospedou-se por 1 diária em jan. de 2024
Resposta de carlie shiels em 5 de fev. de 2024
Good morning DavidThank you for the great review. We appreciate your lovely comments and hope to welcome you back soonKind regardsCarlie Shiels

8/10 - Boa

Toni

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Birthday stay
The leonardo was a very clean centraly located .staff were very efficient and friendly .The rooms were clean and modern .if there was one thing the heating system woke us a few times in the night making terrible noises .Breakfast was good but not the hotest .we had breskfast at 8.45 a monday .Attention needs to be taken to heating system so guests get a good nights sleep
Hospedou-se por 1 diária em jan. de 2024
Resposta de carlie shiels em 5 de fev. de 2024
Good morning ToniThank you for the review. We appreciate your comments and hope to welcome you back soonKind regardsCarlie Shiels

6/10 - Ok

Samantha

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Perfectly located and lovely hotel. Disappointed that after heading back to the hotel after a meal out we couldn’t get a drink at 9.30pm, it was advertised that the bar was open until 10pm only during January but was advised that they had to clean up before that! Did spoil it a little.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de carlie shiels em 5 de fev. de 2024
Good morning SamanthaThank you for the review. We appreciate your comments and hope to welcome you back soonKind regardsCarlie Shiels

4/10 - Insatisfatória

Gemma

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e conforto do quarto
Gemma
The room was very cold put the heating on but wouldn’t work (spanner symbol showing) addressed it with the manager to be told it would be fixed for when we come back to the room. So we went out to return to the room 11.30pm the room was freezing cold and still the heating wasn’t fixed. We were freezing all and all morning. Told the receptionist on checking out to be told the manager will call later that day but had no call.
Hospedou-se por 1 diária em jan. de 2024
Resposta de carlie shiels em 5 de fev. de 2024
Good morning GemmaThank you for the review. We appreciate your comments and hope to welcome you back soonKind regardsCarlie Shiels

10/10 - Excelente

Jayne

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Lovely comfortable hotel
We had a lovely stay at the Leonardo hotel, the staff were very friendly and the hotel was very comfortable and clean. Location also excellent for central Chester. Would definitely stay again
Hospedou-se por 1 diária em jan. de 2024
Resposta de carlie shiels em 22 de jan. de 2024
Dear JayneThank you for the great review. We appreciate the lovely comments and hope to welcome you back soon

10/10 - Excelente

caroline

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Party of seven celebrating a 60th fantastic location, staff were really friendly and helpful, rooms were clean and tidy, will definitely book again.
Hospedou-se por 1 diária em jan. de 2024
Resposta de carlie shiels em 22 de jan. de 2024
Dear CarolineThank you for the great review. We appreciate the lovely comments and hope to welcome you back soon

10/10 - Excelente

Caroline

Hospedou-se por 1 diária em jan. de 2024
Resposta de carlie shiels em 22 de jan. de 2024
Dear CarolineThank you for the great review. We appreciate the lovely comments and hope to welcome you back soon

10/10 - Excelente

Eric

Hospedou-se por 2 diárias em jan. de 2024
Resposta de carlie shiels em 22 de jan. de 2024
Dear EricThank you for the great review. We appreciate the lovely comments and hope to welcome you back soon

10/10 - Excelente

CRYSTAL

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de carlie shiels em 22 de jan. de 2024
Dear CrystalThank you for the great review. We appreciate the lovely comments and hope to welcome you back soon

10/10 - Excelente

Ross

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very central, clean, friendly and great value
Very friendly staff Central location Clean and spacious room Great value
Hospedou-se por 1 diária em jan. de 2024
Resposta de carlie shiels em 22 de jan. de 2024
Dear RossThank you for the great review. We appreciate the lovely comments and hope to welcome you back soon

10/10 - Excelente

Catherine

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
All round great stay.
Great check in experience with lovely concierge staff. Very comfortable room with handy amenities and powerful shower. Good breakfast, bar and drinks.
Hospedou-se por 1 diária em jan. de 2024
Resposta de carlie shiels em 22 de jan. de 2024
Dear CatherineThank you for the great review. We appreciate the lovely comments and hope to welcome you back soon

8/10 - Boa

Fasil

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
excellent location close to center and attractions. However, the reception staff lacked a bit of friendliness, which was a bit of a letdown.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de carlie shiels em 5 de fev. de 2024
Good morning FasilThank you for the review. We appreciate your comments and hope to welcome you back soonKind regardsCarlie Shiels

10/10 - Excelente

Beth Johnson

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great stay at the leonardo
We moved here after being at The Queen Hotel in Chester which was absolutely filthy. We couldn’t have been happier with the ease of booking, check in, cleanliness, quietness and calmness of the atmosphere. Great value for money and very secure.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de carlie shiels em 22 de jan. de 2024
Dear BethThank you for the great review. We appreciate the lovely comments and hope to welcome you back soon

10/10 - Excelente

angharad

Hospedou-se por 2 diárias em dez. de 2023
Resposta de carlie shiels em 22 de jan. de 2024
Dear AngharadThank you for the great review. We appreciate the lovely comments and hope to welcome you back soon

10/10 - Excelente

Richard

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Chester City Centre Hotel
Most impressed by our first stay at Leonardo Chester. Very clean and comfortable. Staff very friendly and obliging. City Centre central and good car parking facilities in adjacent Grosvenor Multi-Story. Will certainly consider staying again!
Hospedou-se por 2 diárias em dez. de 2023
Resposta de carlie shiels em 22 de jan. de 2024
Dear RichardThank you for the great review. We appreciate the lovely comments and hope to welcome you back soon

10/10 - Excelente

Timothy

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Comfort in the heart of Chester
Great location,great value for money and lovely friendly staff
Hospedou-se por 2 diárias em dez. de 2023
Resposta de carlie shiels em 22 de jan. de 2024
Dear TimothyThank you for the great review. We appreciate the lovely comments and hope to welcome you back soon

10/10 - Excelente

Anthony

Resposta de carlie shiels em 19 de fev. de 2024
Good afternoon AnthonyThank you for the great review of your stay. We appreciate the comments and hope to welcome you back soonKind regards

10/10 - Excelente

Anthony

Resposta de carlie shiels em 19 de fev. de 2024
Good afternoon AnthonyThank you for the great review of your stay. We appreciate the comments and hope to welcome you back soonKind regards