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Avaliações de Brook Mollington Banastre Hotel and Spa

3 out of 5
Brook Mollington Banastre Hotel and Spa
Parkgate Road, Mollington, Chester, England

Avaliações

6,4
Nota 10 - Excelente. 134 de 810 avaliações" "
Nota 8 - Boa. 222 de 810 avaliações" "
Nota 6 - Ok. 191 de 810 avaliações" "
Nota 4 - Insatisfatória. 131 de 810 avaliações" "
Nota 2 - Terrível. 132 de 810 avaliações" "

6,8/10

Limpeza

7,4/10

Serviço e funcionários

6,4/10

Comodidades

5,8/10

Condições e instalações da propriedade

5,8/10

Cuidado com o meio ambiente

Avaliações

2/10 - Terrível

Millie

Viagem a dois
Pontos negativos: Limpeza e condições e instalações da propriedade
It’s a lot of money for one night that we don’t have to just burn! The door was hanging off its hinges, the curtain was ripped down, there were an infestation of bugs in one certain corner. A big hole in the floor, wires hanging out in the middle of the room. It was a very daunting room and made me feel home sick I ended up checking back out the same night :(
Hospedou-se por 1 diária em abr. de 2024

8/10 - Boa

Kulbir

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023

4/10 - Insatisfatória

Sukey

Viagem com a família
Pontos negativos: Comodidades e condições e instalações da propriedade
I booked this for my husbands 50th and I was so disappointed. The room was old and tired. I saw a flea jumping around on our last night. I phoned a month in advance to try and book him a spa treatment to be told that no spa treatments were availaable for months as they had all gone on people who had got a deal on a spa website. If you get this on a super cheap deal it would be ok but we paid hundreds of pounds for a cheap grotty hotel that did not even have the excuse of being a grand old property either. The saving grace was that the kids could use the pool at anytime. xxxx in
Hospedou-se por 2 diárias em dez. de 2023

8/10 - Boa

Joanne

Hospedou-se por 1 diária em dez.. de 2023

2/10 - Terrível

Shaun

Hospedou-se por 1 diária em dez.. de 2023

6/10 - Ok

paul

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Average
Good value but a bit past it's heyday. Pool and gym is of a decent standard although steam room was out of order. likewise the TV in the room had no reception. another family with a similar problem were comp'd a round of drinks but we didn't find our faulty telly till the end of the night.... D'oh!
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Laura

Hospedou-se por 2 diárias em nov.. de 2023

10/10 - Excelente

Arshad

Hospedou-se por 1 diária em nov. de 2023

8/10 - Boa

David

Hospedou-se por 1 diária em nov. de 2023

10/10 - Excelente

Lynne

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I found the large pool and spa brilliant! Plenty of space in the rooms and lovely staff
Hospedou-se por 1 diária em nov. de 2023

6/10 - Ok

Kym

Hospedou-se por 3 diárias em out. de 2023

10/10 - Excelente

Adam, WHITMORE LAKE

Hospedou-se por 1 diária em nov. de 2023

10/10 - Excelente

Heather

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023

8/10 - Boa

Ashley

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Away from the hustle and bustle
I enjoyed my stay (5 nights) very much. Was a little shocked to find out that there were no shops around at all but I should have checked that out before A BIG thank you to Geraldine on reception. She was wonderful and looked after me so well. I wish all hotels had such a person like her. The breakfasts and dinners were top class. A great choice and everything was super delicious The hotel needs an upgrade particularly the rooms and corridors. There was no bottled water in the room and no fridge to store my own bottled water that I had to buy. Geraldine even offered me her own bottled water which I declined but how very kind to offer me! One of the receptionists in the morning was not very friendly/cheerful but thankfully, I did not have to have too much contact with her There were some distubances outside the hotel reception area which caused concerns for myself and other guests. However, it did not affect me personally
Hospedou-se por 5 diárias em out. de 2023

2/10 - Terrível

Michelle

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Worst hotel I've ever seen
We booked a family room. When going to the room we went from a corridor into another corridor which smelled of damp. The room smelled of damp. The room was very shabby and old looking. There was mould on the walls. The armchair was filthy and covered in dust. We went to complain and he was not very helpful he knew what room we were about to complain about before we even mentioned the room number. He wasnt there when we arrived. Very suspicious that he knew what room number but still tried to say we have no mould in the hotel. He said the hotel was full. We decided to leave and not even stay. It was too late to look for another hotel. We decided to go home. We came for shopping at Cheshire Oaks. We had done that. Avoid this hotel!!!!!!
Hospedou-se por 1 diária em out. de 2023

2/10 - Terrível

Dean

Hospedou-se por 2 diárias em out. de 2023

8/10 - Boa

Barry

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em out. de 2023

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Booked for 2 nights but ended up only staying 1
We got bumped out to a neighbouring hotel for the first night which impacted our weekend in that we couldn't check into this hotel any earlier than 3pm on the Saturday. So we ended up spending our weekend packing and unpacking! Only got a free meal out of them by pushing. No compensation was offered freely! The room we had was certainly not 3 star. The spa facility was the only redeeming feature. Hotels.com ought to be careful about having unreliable hotels like this on their books.
Hospedou-se por 2 diárias em out. de 2023

2/10 - Terrível

Jason

Hospedou-se por 2 diárias em set. de 2023

2/10 - Terrível

Adam

Hospedou-se por 1 diária em set. de 2023

6/10 - Ok

David

Hospedou-se por 2 diárias em set. de 2023

4/10 - Insatisfatória

Brian

Hospedou-se por 2 diárias em set. de 2023

6/10 - Ok

Francesco

Hospedou-se por 1 diária em set. de 2023

6/10 - Ok

John

Hospedou-se por 2 diárias em set. de 2023

8/10 - Boa

Rebecca

Hospedou-se por 1 diária em set. de 2023

2/10 - Terrível

Jamas

Hospedou-se por 3 diárias em ago. de 2023

4/10 - Insatisfatória

N

Hospedou-se por 1 diária em set. de 2023

8/10 - Boa

Terence

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
We all enjoyed our stay , staff very attentive, food was nice, family room was excellent , pool was great for all concerned. I would book this hotel again, I would have to say it does need tidying up and if money was spent on it then this would enhance the hotel.
Hospedou-se por 2 diárias em ago. de 2023

10/10 - Excelente

Fiona

Hospedou-se por 2 diárias em ago. de 2023

4/10 - Insatisfatória

Julie

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Room size was good. Limited choice at breakfast. Pet hair EVERYWHERE! The hotel is very run down and really needs work doing on it. Our room absolutely stank of a damp fusty smell - there was no getting rid of it! Full hotel so couldn't move rooms. No housekeeping. Telephone in room didn't work - said they'd fix it but didn't. Their 'luxury spa' was a bit grubby - sand in the swimming pool and scum in the jacuzzi. Steam room not working. Tiles missing and covered with foam walkway. Nice location, central.
Hospedou-se por 2 diárias em ago. de 2023

6/10 - Ok

Patricia

Hospedou-se por 1 diária em ago. de 2023

6/10 - Ok

Colin

Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Very limited evening dining menu. The bar was poorly stocked, running out of Rose wine and some spirits. The staff worked very hard and were cheerful but there was not enough of them.
Hospedou-se por 2 diárias em ago. de 2023

4/10 - Insatisfatória

Ellen

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em ago. de 2023

8/10 - Boa

fiona

Hospedou-se por 1 diária em ago. de 2023

4/10 - Insatisfatória

Paul

Viagem em grupo
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Terrible Room
The advert looks great but it was a terrible room, not cleaned, premier inn is another level to this as it was one of the worse hotels se have stayed and im sad to say not worth the extra cash to stay there at all. The room leaked all over bathroom from above out of a vent.
Hospedou-se por 1 diária em ago. de 2023

4/10 - Insatisfatória

Peter

Hospedou-se por 5 diárias em jul. de 2023

8/10 - Boa

Rev R S

Hospedou-se por 1 diária em jul. de 2023

6/10 - Ok

Viajante verificado

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Meh
Stay was okay. Disappointed as the photos weren’t really a true reflection of the hotel. No shower curtain in the bathroom, overall condition of the room was disappointing and could do with a revamp / refurb.
Hospedou-se por 1 diária em jul. de 2023

6/10 - Ok

Gemma

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 1 diária em jul. de 2023

2/10 - Terrível

Lynn

Viagem a dois
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Room was shabby and dirty. Smelt awful like wet dogs which was probably correct as dogs in the room before us
Hospedou-se por 1 diária em jul. de 2023

6/10 - Ok

Pey Yi

Hospedou-se por 1 diária em jul. de 2023

2/10 - Terrível

Martina

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em jun. de 2023

2/10 - Terrível

Andrew

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Never again!!
When we arrived a woman was outside and informed us that she lives in the hotel amongst others. The impression it gave was the hotel is more like a rehabilitation/homeless centre. The room was very dated, practically threadbare carpets. Not enough milk for a cup of tea, so I had to go down and ask for some. The bed was very uncomfortable, we didn’t get much sleep due to that and the noise from the room upstairs. It sounded like the ceiling was going to fall in the sound of the rattling. Even with the windows open and a fan running it felt like a furnace. People slamming and banging doors, and playing music off their phone in the corridor whilst walking. We ordered room service but the meal was awful, so didn’t get eaten. Apart from a few chips. When we went down to breakfast we were greeted by people in their nightclothes. Crockery and cutlery was filthy, not any juice choices. And the cooked breakfast was barely edible. The bread for the toast was covered in mould and was hard. I did mention this to a breakfast waitress for her to reply ewww. On checkout the manager was busy on the phone so we didn’t stay to pass on our comments. as he comes across as very rude.. Nearly £200 for the night. Definitely not worth it, seen as it’s advertised as a spa hotel. I’m very disappointed! Ignore the positive reviews, these are most likely left by management and workers. The place is not fit for purpose and needs a full refurb, including management.
Hospedou-se por 1 diária em jun. de 2023

2/10 - Terrível

Niall

Viagem a dois
Pontos negativos: Limpeza e condições e instalações da propriedade
Not as pictured online, dirty and outdated walked in and walked out and booked a room elsewhere
Hospedou-se por 1 diária em jun. de 2023

8/10 - Boa

Graham

Hospedou-se por 1 diária em jun. de 2023

6/10 - Ok

Kathryn

Hospedou-se por 1 diária em jun. de 2023

6/10 - Ok

Jonathan

Hospedou-se por 1 diária em jun. de 2023

2/10 - Terrível

Heersh

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very tired & run down property with the potential to be much better. If you're looking for a budget style hotel and have no hygiene or safety standards then you'll love it.
Hospedou-se por 2 diárias em mai. de 2023

10/10 - Excelente

Michael

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great place to stay
Hospedou-se por 1 diária em mai. de 2023

2/10 - Terrível

Lucy

Hospedou-se por 2 diárias em mai. de 2023