4/10 - Insatisfatória
Amit
Viagem com a família
5 de mar. de 2026
Pontos negativos: Serviço e funcionários
Very rude staff. I want to highlight an incident. The sensors at the entrance gate is ideally supposed to be automated and sensor should be working. As my mother (aged 75+ yrs) were walking from the entrance towards the lobby, the sensor failed working and the entire glass door dashed against my mother's shoulder and she well on her back. When i reviewed this myself by standing close to the door (2 inch approx) to my surprise the door the sensors again did not work and the door closed on me while my finger actually held in the middle of the door. The sensors were actually not working. When we raised this incident to the hotel staff (on duty manager and security in charge), they initially blatantly denied any wrong doings. They were like this is how the sensors work. They were behaving as if we had not stayed in a star property before this. They were being very rude initially and started saying sorry only when some international guests came to the lobby to watch the incident. I then called one of their staff to stand next to door and actually showed to them. The sensors failed again and it was suppose to close on the staff's face. Only then they realized that something was wrong with the sensors at the automated gate. We asked them to connect us to the GM of the hotel (Swapna Nair), which they denied saying she is busy. He was later at around 10PM is when their Deputy GM called and acknowledged the incident. It is a serious threat for children and senior citizens.
Amit
Hospedou-se por 1 diária em fev. de 2026