Dear Helio, thank you for your 4* review. Kind regards,

Thank you for your review. I am very sorry that you found there was no hot water. We discovered the problem and had this resolved within 30mins. We hope that your next stay with us will be another 5 out of 5 stay, but with ot water. We look forward to welcoming you back again soon.Kind Regards

Thankyou Hazel for your review, it is unacceptable that items were left in the room from a previous guest , this is something that should not happen and I truly apologise , this has been brought to the teams attention We hope to welcome you back soonRegards Hayley

Thankyou Jemma for your feedback, we are currently in the process of adding further plug sockets , we are pleased you found the room clean and comfortable. We hope to welcome you back soonRegards Hayley

Thank you for your lovely review. It is great to see the atmosphere be recognised, the staff work so hard to achieve this . We look forward to warmly welcoming you back again soon.Kind Regards

Thank you for your review. We look forward to welcoming you back again soon. Kind Regards

Thank you for your review. You will be glad to hear that we are already working through redecorating and upgrading multiple areas within the hotel. We look forward to welcoming you back again soon.Kind Regards

Thank you for your wonderful review. It is lovely to hear that we are able to provide a five star service, we will definitely ensure that Lilly is recognised for this specific mention. We look forward to welcoming you back again soon.

Thank you for your review

Thank you for your review. We look forward to welcoming you back again soon.Kind Regards

Thank you for your review. I am glad you enjoyed our lovely cosy areas. We are working through a number of refurbishments and redecorating various areas. We have not had a lack of staff in recent history so this was a little confusing. We will raise this point with the appropriate department and will make sure we try to improve this. We look forward to welcoming you back again soon.Kind Regards

Thank you for your lovely review. We really hope we can welcome you back again soon. Kind Regards

Thank you for your review. I am very shocked that you did not find the breakfast to your liking we always have great reviews and feedback and comments regarding the breakfast. Certainly have never had it called inedible. I will look into if anything was different that day. The juices I can guarantee are not from concentrate they are actually cold pressed. Kind Regards

Thank you for your review. Glad that the great team could make your stay so wonderful and that you found the breakfast very good. We are planning further refurbishment and redecorating this year, we look forward to welcoming you back again soon to see it. Kind Regards

Thank you for your lovely review. Great to see the staff recognised for their hard work. We look forward to welcoming you back again soon.Kind Regards

Thank you for your lovely review. We love having you come back regularly and look forward to seeing you again soon.Kind Regards

Thank you for your lovely review. Outstanding to hear that you had a lovely stay. We look forward to welcoming you back again soon. Kind RegardsChristopher

Thank you for your lovely review. Welcome to the UK and we look forward to welcoming you back to us again soon. Kind Regards

Thank you for your lovely review. We look forward to seeing you again soon.Kind Regards

Thank you for your lovely review. We are working through refurbishing the rooms. We look forward to welcoming you back again soon. Kind Regards

Thank you for your lovely review

Thank you for your review. We look forward to welcoming you back again soon. Kind Regards

Thank you for your review. I am sorry that you did not have a great experience with your food. This is not the usual standard. We hope we can welcome you back again soon and that you will have an experience that will renew our reputation in your eyes.Kind Regards

Thank you for your lovely review. It is amazing to hear that our staff were able to be so attentive in a time of need. We do hope that your mother is well and that she has made a full recovery. We hope we can welcome you back again soon.Kind Regards

Thank you for your review. Great to see our guests loving our hotel. We look forward to welcoming you back again soon.Kind Regards

Thank you for your review. We do love to welcome our guests furry family also. It is great to know that you like our hotel so much. You will be glad to know that we do have an ongoing programme to improve, refurbish and redecorate all of the areas in the hotel. As you can imagine this is something that takes time. I do hope we can welcome you back again soon.Kind Regards

Thank you for taking the time to leave a review. I have been made aware of this incident and I have investigated this and reviewed on CCTV. Can I first say that we do not prevent guests going to their friends rooms, however, you asked to have the room number of a given individual. We are prohibited by law to disclose information pertaining to what guests are in what room, this is due to data protection. In addition to this it was clear that you did not have the name that matched our records. It is reasonable to expect that if you have friends staying in the hotel you would be able to contact them directly by telephone to ask them personally what room they are in or arrange the delivery of the laundry. I am aware that the staff member in question had informed you that they could hold on to the laundry for your friend to get from reception. They also stated that they would try to contact them or take it to them if they were able, this was not a promise. The guest then came down to collect the laundry and was assisted by our staff.I can see from the CCTV and witnesses that you did in fact approach the desk with a very aggressive body stature and were speaking in a very aggressive tone. When you were asked to not approach in such an aggressive manner it is reported that you responded with comments that would be deemed as threatening. From the evidence available it is clear that the comment of 'racist' was given in response to a comment you made regarding 'All English people..' which you were made aware that this could be seen as racist.In this instance the staff member has tried to continue assisting the guest. It is clear that you have then returned back to the reception in an aggressive manner.We do have zero tolerance policy on aggression towards our staff and any aggressive and threatening is normally asked to leave as per our right to refuse entryI am sorry that you have decided to write such a review after such clearly inappropriate behaviour on your part especially given that you have not been a guest staying at our hotel.I hope that you are able to find a hotel that will suit you and your needs moving forward.Kind Regards

Thank you for your review. We actually now have a 5 star food hygiene rating and we are very proud that we have such high and improved standards. I am sorry that you found the décor tired, we are making improvements with this and have planned that all rooms will be refurbished. We look forward to welcoming you back again soon.Kind Regards

Thank you for your review. I am sorry that you feel this way. There are less and less hotels that have these kinds of additions now in the UK. I can assure you that the hotel is very safe and we only have cctv in place. Apologies if our hotel was not to your standard.Kind Regards

Thank you for your review, this is great to hear. We look forward to welcoming you back again soon. Kind Regards

Thank you for the great score. We look forward to seeing you again.Kind Regards

Thank you for your review. I hope we can increase your opinion of us for staying multiple nights. We look forward to welcoming you back again soon.Kind Regards

Thank you for your review. I appreciate that we are getting more and more hot days in Summer. This is something we are looking at for our forward capital plan, however I doubt this will be in the next year. We do try to provide fans where requested and do everything we can to keep the room cool prior to your arrival. We look forward to welcoming you back again soon.Kind Regards

Thank you for your room. I am sorry that the lift noise disturbed you. We have recently had a decibel check on the rooms adjacent to the lifts and they are well within limits. We understand that this does not negate the fact that this will still disturb some people so we try to restrict lift use between 11pm and 6am. We do hope we can wlcome you back again soon. Kind Regards