2/10 - TerrĆvel
shaquala
Viagem com a famĆlia
15 de jul. de 2025
Pontos negativos: Limpeza, comodidades e condiƧƵes e instalaƧƵes da propriedade
We arrived early for check-in but were told the room wasnāt readyāeven at the 3pm check-in time. I called and was first told the room still wasnāt available, then placed on hold. Someone else came on and suddenly said it was ready. When we got there, the room was filthy. Crumbs on the pullout sofa, dirt on the bathroom floor, chipped paint, and nicks on the walls and doors.
After returning later that evening from a funeral viewing (the reason for our visit), we discovered the TVs werenāt workingāseemed like a connection issue. I informed staff, and their only solution was to switch us to another room because maintenance wouldnāt be back for another week. We viewed the other room, but it was just as dirty and even smaller. Since we had already wiped down the first room ourselves, we stayed put.
The manager (the fifth in seven months, she said) noted the issues. The TVs eventually worked later that night, I called to confirm. The next morning, we tried to use the stove and oven, but the circuit kept tripping. We had to shut off power to the other appliances just to cook before the funeral.
The manager was kind and helpful and did request a full refund through Expedia, but we havenāt received it yet. Overall, very poor experience. We wonāt be staying here again.
shaquala
Hospedou-se por 2 diƔrias em jul. de 2025
