Arrived at hotel, got to my room and there’s no shower curtain, the shower head didn’t work. My bedsheets had bugs on it, a large dark yellow spot in one corner of the bed (I took pictures), lighting in the room was very dim.
I let the manager know of my room’s condition, and she advised me of no other rooms available because they were overbooked and said I can get a refund. I went to front desk and the guy refunded my money. I thought everything was ok until I saw my bank statement and they took the money they refunded me out of my account again. I went back to the hotel on 5/24 and they said it takes 3-7 business days to get my refund. I called on 6/1 and he tells me 3-7 days. I have a feeling they don’t want to give my money back. This is unacceptable and unprofessional behavior. If I don’t receive my money within 10 business days, I will report them to the BBB, I will also put it out on social media because people need to know about this place acting shady. I hope Hotel.com have a solution to this issue, I really hope this is not the kind of people they do business with. I don’t want to, but if stayinn don’t refund my money, I will have to go social media with hotel.com as well because this is not how a major company should act, you should have our backs as a consumer and not just let us deal with it on our own. Please help me hotel.com!!
