The Vendue

Uns dos melhores hotéis que já estive nos Estados Unidos!

Very accommodating staff, lovely historic building with fabulous rooftop bar, perfect central location for walking the historic district

Very disappointing experience. Stayed at the hotel in November, 2019. When we got the room thermostat showed 57 degrees, it was a very cold weekend. Nothing was mentioned to us on the checking. We called the front desk and after some run around the sent an “engineer” to the room. We were told that they are aware of the issue but the part that’s broken won’t arrive for a few days. Call the front desk again and they offer blankets and space heater. After another hour it was apparent that space heater won’t do anything. We go down to front desk and that’s were it gets even better. We are told they are completely booked and there is absolutely no rooms. I will spoil the fun and give you the punch line now. They put us in a different room. Only that took another half an hour, talking to General Manager and sitting around in the lobby. Not exactly how you want to spend your vacation. At the end GM said he will come us one night stay. We didn’t ask for it, but since he offered we didn’t refuse. On the check out we looked at the bill and realized that one night was not taken off the bill. I understand incidents happen but that’s no way to deal with it.