We chose this property because we were attending a wedding onsite, and we were not the only ones with complaints.
This was, by far, the dirtiest hotel I have ever stayed in. There was grimy dust all through the room and some mold in the shower. When the front desk was informed, they just sent housekeeping, ignoring the fact that this was the room’s condition upon check-in. I called for coffee and cream and sugar for the room coffee maker (was not replaced when housekeeping came in) on the second day of our stay and they said they didn’t have anyone to send up at that time (7:00 am). when it did arrive about an hour later, there was no cream and sugar provided.
I tried out the $26 breakfast buffet at the onsite restaurant. The food was cold and the waffles were hard as rocks. Upon request, new food was provided, but this seems like something that should be managed better.
Our daughter and a friend of the family needed a highchair at the wedding reception. The two provided were covered in a layer of dirt and grime. Such a disappointment for a property touting itself as a “resort.”
I gave one star because I liked the sustainability of toiletries provided in pump bottles instead of travel sized toiletries that will get thrown away.
