4/10 - Insatisfatória
Roberta N., Alamo, Ca
21 de set. de 2025
Pontos negativos: Limpeza
We would have loved to give 5 stars as all the previous guest have, but the smell of sewage on the terrace where the entire building vents in all corners of the perimeter made the terrace unusable for 2 of the 3 nights we stayed. The owner responded quickly to our complaint, but did not fix the problem until the 3rd day. He actually said they had this problem before! Also, yes the terrace has an amazing view but can not be enjoyed in the afternoon as it is full sun with no shade at all provided. The sunset was spectacular on the last night. There was an issue with the smell in the bathroom as well and the owner instructed us to run the shower for a few minutes to flush the smell. Finally, the owner required us to pay in cash, for the cleaning and linens used at the end of our stay, stating it was on the VRBO website. He even had his brother send us a screen shot of this information. The screen shot is not from VRBO and it was not on the VRBO website, I looked on VRBO while there and on my original receipt of booking when we returned home. We requested some type of compensation for the smell and inconvenience of not being able to use the terrace and were told "I didn't charge you for the city tax". This is typically 4-6 euros per night. Finally, at check out when paying his brother for the cleaning and linens we questioned him about the sewage smell and other renters and he stated that they had not rented the apartment for the last 2 years because of it.
Roberta N.
Hospedou-se por 3 diárias em set. de 2025
