4/10 - Insatisfatória
Colton
19 de out. de 2025
Pontos negativos: Limpeza
We thought this hotel was okay when we arrived. However, on the first night when we were ready for bed, we opened the bed sheets and it was dirty inside with other peoples hair and stains. We called the reception to change the sheets which they did. They asked me 4 times if we had used the bed yet which I replied every time we had not used the bed yet.
The real problem was however, they tried to charge us extra money to change the sheets. When I objected, the staff started saying that I was the problem and they charged us to change the sheets because we should’ve asked as soon as we entered the room at 2pm. The outside of the bed was clean so we didn’t think under the sheets would be dirty.
Some of the staff were very rude as well when discussing the situation in Bisaya. They did not realize that I speak Bisaya too and quickly left when I started speaking to them, leaving the poor receptionist to handle the situation alone.
I will not be coming back here and will advise my friends and family not to visit this hotel.
Colton
Hospedou-se por 6 diárias em out. de 2025
