Hotéis em Castillejos, 03

"Water heater is not working, no refrigerator in room, no microwave "

"Renovating in progress interfered with some things, like the bathroom by the pool area not open, and kitchen not having all the menu items for the breakfast meal. No food available after 2:00 pm. Would be nice if the hotel had a full service restaurant serving through the dinner meal hours. Floors in my room looked very dull and needed waxing. Hot water not working properly in the shower. Our bathroom had only 2 bath towels, but no hand towels or washcloths. Our beds had sheets but no...

"Very disappointing. Priced to high and they don’t have much that’s on the menu. No trashcans in room. No coffee or coffee pot or water. "

"Good staff"

"Overall, the facility was good, and the staff were friendly, accommodating, and helpful. However, there was some miscommunication regarding the corkage fee policy when I brought my family to swim. The staff on the day shift informed us that there were no corkage fees for food and that fees only applied to alcohol, which we did not bring. Later that evening, a different staff member told us otherwise. We were able to resolve the issue, but it would be helpful if the policy were communicated more...

"The room smelt of tobacco at first , gradually replaced with the smell of sewer. There was no toilet tissue. The included coffee and pastries was not available. The bed was very hard even for Asian standards. The location is good The rate is fair "

"Staff was super friendly. Thermo was clean. Love this place."

"Very nice place for the cheap price."

"Excellent"

"The AC is niot cooling & No towels in the bathroom and I have called the receptionist waited for like couple of hours no housekeeping or maintenance shows up & I decided to go down in the reception, the manager said the shift was changed & then she gave me towels, then maintainance guy came to the room playing with the remote etc & left with out talking or saying that the AC was fix. After 1 hour I complained again about the AC it’s not cooling and another guy came over & I ask him maybe we can...

"very friendly staff. "

"Had an amazing time 👊 staying in the golf ball looking condos was a lot of fun 👊 very modern, clean, above my expectations"

"We had a lot of 2 large luggage and 4 carry ons when we arrived at the front, but there was no help until we stepped inside the building. The security and guest associate just looked at as and at least opened the glass doors. My mother is elderly also she struggles to walk on her own, so my priority was her safety. Everything else is great, perhaps a bit of critical thinking from the staff wouldve made this review a 5 star."