6/10 - Ok
Harsh
4 de ago. de 2025
Pontos positivos: Limpeza e condições e instalações da propriedade
This hotel staff lacks customer appreciation.
The hotel is very pretty and has a unique old world style. I loved the carpets and woodwork on the ceilings. There’s a game room and bar room that’s all self serve. The weird stuff begins when you check in. You have to check in at another hotel 5 min away down a hill so there is no one at the front desk at this hotel. So if you have luggage you have to walk it uphill to this hotel or bring a car then drive it back to the other hotel. That means also no one to talk to about the area, You have to go to the other hotel for that. Then we booked a room for $285 and it’s in July and we’re Americans. The hotel was not full. So instead of giving us a nice room. They gave us a room with a view of a construction project and the room was one of the tiniest in the hotel. The beds were small made for kids And were very firm Foam. It was quite uncomfortable and hard to sleep and in the morning around 7 am the nail guns started so it was just bad that the hotel didn’t have the customer service skills to realize this.
I just hope they don’t give this room to anyone else. It should be the last one to give when everything else is taken.
Otherwise I liked the welcome drink on Sunday with snacks and the design of the hotel is great. It feels like an old Swiss chalet. There were about 6 other people staying and no one really talked or played games downstairs. There’s a self service bar with snacks and drink with everything a
Harsh
Hospedou-se por 1 diária em ago. de 2025