Dear Gonçalo, Thank you for sharing your experience after your stay at Mogador Marina Hotel. It was a pleasure to know how our teams made all the efforts to ensure your experience to be the most relaxing one. Thank you for such a lovely and thoughtful review. Sincerely. General Manager at the Grand Mogador Casablanca & Mogador Marina Hotel

Dear Mrs Marilaine, Greetings from Casablanca! We thank you for sharing your experience. We are overjoyed that you had such a pleasurable time. We hope you settle in with us again soon. All the best,

First of all we thank you foryour feedback. We have taken good note of your comment and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. We hope to have you again at Mogador Marina Casablanca for a better quality of service. Cordially,

Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.Looking forward having you next time for a better quality of service.

We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.We want also to apologize for not being able to make you feel supported when having an issue with our standard, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us.Kindly note that guest satisfaction is our main purpose and that we will be more than happy to offer you a better qualityof service if you decide to come back to our hotel.Cordially yours.

Tout d' abord Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous. Nous sommes vraiment désolés que votre expérience n'ait pas été à la hauteur de vos attentes. Nous vous présentons nos plus sincères excuses et vous informons que nous travaillerons très dur pour améliorer la qualité de nos services. Nous restons à votre disposition pour connaître plus de détails sur les points qui ne vous ont pas plu.Cordialement,

Dear Robert,We have taken note of your remarks regarding to the service you received during your stay. Our team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. We hope to welcome you next time for a better quality of service. Best regards,

Dear Valued Guest,It is with pleasure that we discover the rating you have given us.Your feedback means a lot to us so that we can continue to provide the best service to our guests.we appreciate your lovely comment and you are always welcome at any time you wish!It has been a pleasure having you as our distinguished guest and we look forward to your next visit.Warm regards,General Manager of Mogador Marina Hotel& Grand Mogador Casablanca Hotel

Cher Client,Merci d'avoir pris le temps de partager avec nous votre expérience au Mogador Marina Hôtel.Nous avons été ravis de vous accueillir au Mogador Marina Hôtel et sommes heureux d'apprendre que vous avez passé un agréable moment parmi nous.En attendant de vous accueillir une nouvelle fois très prochainement,Cordialement,Direction Générale de Mogador Marina Hotel& Grand Mogador Casablanca Hotel

Dear Valued Guest,First of all, we would like to thank you for taking the time to write your feedback and for selecting our property for your recent stay.We are sorry to know that you haven’t been satisfied and we apologize for the inconveniences you have been through.We hope we will have the privilege to welcome you again at Mogador Marina hotel to respond to your expectations.Best Yours,General Manager of the Grand Mogador Casablanca& Mogador Marina Hotel

Dear Valued GuestThank you for telling us about your experience following your stay at the Mogador Marina Hotel.We would like to inform you that we conducted an internal investigation following your complaint about the overcharging of costs upon your arrival and we subsequently found that there were no double overcharged costs. Still, rather it was the tourist tax plus the TPT tax which have been deducted from your credit card.We apologize on behalf of the reception for the lack of information, and we assure you that we going to make sure this kind of problem doesn't repeat.We hope to have the opportunity to welcome you again soon among us.Warmly,General Manager of the Hotel Grand Mogador Casablanca& Mogador Marina Hotel