Piscina externa, espreguiçadeiras

Avaliações de Aguamarina Hotel Boutique - Adults Only

4 out of 5
Aguamarina Hotel Boutique - Adults Only
Calle Nuestra Señora del Carmen # 33-16, Centro Historico, Cartagena, Bolivar

Avaliações

8,8

Excelente

Nota 10 - Excelente. 46 de 79 avaliações" "
Nota 8 - Boa. 23 de 79 avaliações" "
Nota 6 - Ok. 4 de 79 avaliações" "
Nota 4 - Insatisfatória. 2 de 79 avaliações" "
Nota 2 - Terrível. 4 de 79 avaliações" "

9,2/10

Limpeza

9,0/10

Serviço e funcionários

8,6/10

Comodidades

8,6/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Adriana

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Recomendo
O hotel fica muito bem localizado, é muito bonito, os funcionários são super educados e prestativos. A limpeza fica um pouco a desejar e os passeios pelo hotel muito caro não tendo nenhum diferencial dos passeios oferecidos pelos locais específicos para tour. O hotel deveria ser um facilitador para os passeios e não visar lucro por intermediar os passeios. Para passeios recomendo contratar fora.
Hospedou-se por 4 diárias em fev. de 2018
Resposta de Aguamarina Hotel em 18 de fev. de 2018
Estimada Sra.Adriana El motivo de la presente es para saludarlo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de Cartagena. Es un honor para nosotros recibir huéspedes como usted, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperando contar con su visita en una nueva oportunidad, nos despedimos de Usted, no sin antes reiterarle nuestro estima personal.

8/10 - Boa

Fábio, São Paulo

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Pousada exclusiva, ótimo ambiente e localização.
Ótima estada! Localizado próximo a ótimos restaurantes, lojas e pontos turísticos. Equipe cordial em ambiente agradável, com conforto e decoração sofisticada.

10/10 - Excelente

Vera, São Paulo

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Muito bonito!
Muito bonito! Quarto óptimo, grande e muito bonito. Só não gostei do café da manhã, muito básico, com pão de forma industrial. Deveriam caprichar no café da manhã com sucos naturais e bom pão.

10/10 - Excelente

Angela

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great Hotel!
The hotel is fantastic: perfectly located at all the main hotspots of the city. Overall it has only 5 rooms which makes it a very personal experience. The staff are very nice and help you with everything (we wanted to get a boat for a trip to the Islas Rosario and Playa Blanca -- they organized everything very neatly and Even took us to the boat). Only thing to optimize is the service level in terms of time. They sometimes took a bit too long to serve the meals. We also prefer it to hotel Santa Clara if you are up for a romantic stay.

10/10 - Excelente

Miguel, Calgary

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel is beautiful just the bed is a little uncomfortable, other than that is perfect
Hospedou-se por 4 diárias em fev. de 2024

10/10 - Excelente

DIANA, Oceanside

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Small and cute hotel with a delicious home made breakfast’s. Located in the center of the walled city of Cartagena. The staff is amazing, the only downside is that you really need to speak Spanish as their English is limited. Bring ear plugs. Very safe! Close to all sites.
Hospedou-se por 4 diárias em fev. de 2024

8/10 - Boa

Marcela

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Check in was good, service excellent, well located, shops and restaurants around. Breakfast included and of good quality. Rooms not so clean and need improvement. A little bit noisy.
Hospedou-se por 4 diárias em set. de 2023
Resposta de Aguamarina Hotel em 19 de set. de 2023
We deeply appreciate that you have placed your trust in us, it is a real pleasure to have guests always so special. Comments like yours are our main motivation, to try to build memorable experiences for our guests.

8/10 - Boa

Manuel

Hospedou-se por 5 diárias em jun. de 2023
Resposta de Hotel Aguamarina em 7 de ago. de 2023
Nos hace muy felices y estamos muy agradecidos por su confianza, por seguir escogiéndonos. Sus comentarios son una enorme recompensa para nosotros. Esperamos volver a tener el gusto de atenderlo muy pronto

10/10 - Excelente

AKIKO

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great small boutique hotel in walled city. Big room with nice personal touch decor, big shower and comfy bed. They have only 4 rooms so never get overcrowded. Limited breakfast choices but it was enough for us. It’s located in center but it’s quiet during the night and we were able to rest well. Will return again :)
Resposta de Hotel Aguamarina em 6 de mar. de 2023
Dear Guest, Thank you very much for your kind and positive words. We are happy to know that I enjoy your stay with us. We hope to see you again soon. Have a happy day!

8/10 - Boa

Koichiro

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
日本の習慣とは異なる点を承知して宿泊しなければ、不満が多くなってしまう。
Hospedou-se por 5 diárias em fev. de 2023
Resposta de Aguamarina hotel em 6 de mar. de 2023
Dear guest, we appreciate such a nice comment, it is good for us to know that everything was to your liking. We look forward to it soon. Have a good day!

10/10 - Excelente

Jacqueline

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was nice to stay in the center of everything. The historic hotel was so nice. The rooms make you feel in the old era. The staff was very courteous and helped us with anything we needed. Marisol, Oscar, Jose and Betsaida were amazing!
Hospedou-se por 4 diárias em jan. de 2023
Resposta de Aguamarina Hotel em 23 de jan. de 2023
thank you very much for such a nice review, for us it is a real pleasure, to be able to help our guests and make them feel at home. we hope to receive it again soon

10/10 - Excelente

Monica Maria

Hospedou-se por 2 diárias em set. de 2022
Resposta de Aguamarina Hotel Boutique em 15 de out. de 2022
Querida Huésped, Muchas gracias por sus amables y positivas palabras. Nos sentimos felices de saber que disfruto de su estadía con nosotros. Esperamos volver a tener la oportunidad de atenderle muy pronto. Que tenga un feliz día!

10/10 - Excelente

Julienne Ruiz

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Aquamarine hotel and boutique is a small and cozy gem in Cartagena. We were able to enjoy 2 of its 4 rooms and they were really beautiful. My husband and I enjoyed so much our days in this hotel. The staff was really welcoming and helpful. Our deepest thanks to Marisol Rivera, who helped us even before arriving in Cartagena. The hotel Is perfectly situated by great restaurants, bars and stores. Just 1 minute walk from Plaza Santo Domingo. Looking forward to come back in the near future.
Hospedou-se por 4 diárias em fev. de 2022
Resposta de Hotel Aguamarina em 4 de mar. de 2022
Mrs. Juli. Thanks for sharing your review with us, we appreciate such a nice comment. We are really glad to know that you've enjoyed your stay with us. We hope you have the opportunity to come back so we can receive you in Hotel Aguamarina.

10/10 - Excelente

ANDRES

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em fev. de 2020
Resposta de aguamarina hotel em 30 de mar. de 2020
Estimado Sr. El motivo de la presente es para saludarlo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de Cartagena. Es un honor para nosotros recibir huéspedes como usted. Esperamos contar con su visita en una nueva oportunidad. Por lo pronto, nos despedimos de Usted, no sin antes reiterarle nuestra estima personal. Saludos Cordiales, Aguamarina Hotel Boutique

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 7 diárias em fev. de 2020
Resposta de Aguamarina Hotel Boutique em 30 de mar. de 2020
Estimado Sr. El motivo de la presente es para saludarlo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de Cartagena. Es un honor para nosotros recibir huéspedes como usted. Esperamos contar con su visita en una nueva oportunidad. Por lo pronto, nos despedimos de Usted, no sin antes reiterarle nuestra estima personal. Saludos Cordiales, Aguamarina Hotel Boutique

10/10 - Excelente

Viajante verificado

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
LOVED this Hotel Sooo much we booked again end of our trip! The Suites, Breakfast (included each morning),Rooftop Pool looking over 4 Duomos,Location and the Staff is AMAZING!!! Natalia front desk Bilinguel helped us so much as we moved 5 times in 11 days. Franklin & Jose incredible for our every need. We will BE BACK!! Viva Columbia & Mucho Gusto mi Amigos! Love You , Karen & John from Chicago, USA (Feliz Navidad & Feliz Anos Nuevos 2020)!
Hospedou-se por 3 diárias em out. de 2019
Resposta de Aguamarina Hotel em 1 de dez. de 2019
Dear Karen & John Thank you so much you for choosing our hotel during your visit to the city of Cartagena. !!!! We miss you so much and we are happy for receive guests like you!!! We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem.

10/10 - Excelente

Viajante verificado

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I loved the decor, location, helpful staff, and ambiance. I felt right at home.
Hospedou-se por 4 diárias em ago. de 2019
Resposta de Jhanny C. Vargas em 7 de ago. de 2019
Dear. The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem. Best Regards, Aguamarina Hotel

10/10 - Excelente

Katarina

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
I lack words to describe just how amazing this this hotel and its staff are. It’s one of the most charming places I have ever stayed at. Its vibe perfectly fits into an overall vibe of the old City (unlike the steril vibe on some hotels in Bocagrande). The staff is not only highly professional, but also very pleasant and helpful. During our entire stay at Aguamarine, every staff memeber greeted us with a smile on any encounter and accomodated our every request with genuine care. The hotel itself is beautiful and being that it has only four rooms, we had the rooftop pool to ourselves the entire time. It was almost as if we had the entire hotel to ourselves. Finally, the location is amazing... it is located on one of the nicest streets in the Old Town and close to everything. If I come back to Cartagena, I will be staying at Aguamarine for sure. I just cannot revommend it enough. Muchisima gracias to the staff of Aguamarine!
Hospedou-se por 4 diárias em mai. de 2019
Resposta de Aguamarina Hotel Boutique em 5 de jun. de 2019
Dear Mrs. Katarina, The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem. Best Regards, Aguamarina Hotel

2/10 - Terrível

Viajante verificado

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
They claim a water pipe busted one day before I arrived. Then they stayed everything will be back to normal in the morning. They placed me in a front room on the first floor. The lock to close from inside was a wooded stick!!! The bedroom was a hard as that front door. Then to top it off, when I woke that morning I analyzed the whole situtation. I was the only guest in this dam hotel!!! I thought hey am I being punked all the way in Cartenga Colombia. I immediately notified them I will not be staying here another day or night!!! This entire hotel needs to be updated immediately!!!
Hospedou-se por 5 diárias em mar. de 2019
Resposta de Aguamarina Hotel em 30 de abr. de 2019
Buenos dias estimada, Agradecemos sus comentarios y entendemos su preocupación , pero lastimosamente estamos desconcertados ante este comentario ya que nosotros intentamos explicarle que antes de su llegada contactamos a expedia y multiples veces intentamos contactarla a usted sin respuesta para explicarle que teniamos inconvenientes que favorablemente se habian solucionado a su llegada y que por ende encontraria en Hotel en reapertura. La decoracion de la casa es visible en la pagina de internet y a todos nuestros clientes les parece algo diferente, inclusive la puerta de su dormitorio , no es una viga de madera, es algo decorativo y acorde al resto de la decoracion del Hotel.(al estilo balines) No se le hizo cargos a pesar que usted disfruto de todo lo que contrato a traves de internet, usted eligio una habitacion estandar la cual esta bien descrita en la pagina web. Todos los empleados se pusieron a su disposicion y amablemente le ayudaron , pero seguramente no hubo problemas con lo que realmente usted contrato. Le deseamos un feliz dia!

6/10 - Ok

Lauren

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Nice pool, b-fast, staff; stingy when a problem
Overall the hotel was nice: rooftop pool deck with large umbrella for shade, breakfast was great with various spots in the hotel to sit and enjoy, bed was comfortable, and hotel was clean. Bit noisy on the street, but nothing a couple earplugs couldn't handle. However, one night they had a leak in their water pipes and had to turn off the water entirely. They claimed that it only lasted 30 minutes, but that was the exact 30 minutes, evidently, that I needed to shower before the evening reservations. So they gave me a bucket of cool water to clean myself... When I checked out, they didn't offer a discount and acted extremely shocked and annoyed when I asked for one for this inconvenience - not to mention that, when they agreed, they only gave an entirely too small discount, so I had to follow-up again and demand more. If everything goes to plan, this hotel is perfectly fine. But if something goes wrong, don't expect them to make it right for you. They made me feel like I was out of line for thinking I should be able to shower whenever I want after paying $200/night for a hotel...
Hospedou-se por 3 diárias em mar. de 2019
Resposta de Aguamarina Hotel em 22 de mar. de 2019
Buenos días estimada, El motivo de la presente es para saludarla y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de Cartagena. Lamentamos mucho el espacio de tiempo (15 minutos registro de cámaras de seguridad) en el cual usted se quedó sin agua, sin embargo, realizamos el debido descuento por este imprevisto que fue muy corto de tiempo pero que ciertamente fue coincidencia con el tiempo de su ducha. Le explicamos que trabajamos lo más pronto posible para solucionar el inconveniente, el cual no fue culpa del hotel ni del huésped, son sucesos que pueden presentarse en cualquier lugar. Es un honor para nosotros recibir huéspedes como usted, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperamos contar con su visita en una nueva oportunidad. Por lo pronto, nos despedimos de Usted, no sin antes reiterarle nuestra estima personal. Saludos Cordiales,

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This hotel is gorgeous, very clean and the location is perfect. Everything is within walking distance. But the staff made our stay in Cartagena so memorable. They are AMAZING, so attentive to our needs. A special THANK YOU to Elvira, Fran, Jose for your warmth and great customer service. We will definitely be back.
Hospedou-se por 3 diárias em fev. de 2019
Resposta de Aguamarina Boutique Hotel em 23 de fev. de 2019
Dear Guest The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem. Best Regards, Aguamarina Hotel

2/10 - Terrível

David Kempton

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2019

10/10 - Excelente

YogaGirl, NYC

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful lovely very clean hotel with attentive staff and spacious high ceiling rooms right in the city center is what you will find at Aguamarina Hotel. The staff is amazing here, the rooms are so lovely and so clean, breakfast is included and is delicious and the pool is small and lovely. There is 1 room on the ground floor in the front of the bldg right on the street level.I was booked in this room for 2 nights and way Very concerned about noise and safety. However, my concerns were alleviated because it was very safe and the noise was not bad at all after midnight. Bring earplugs for this 1 particular room. You are in the city center and this is where you want to be.
Hospedou-se por 2 diárias em nov.. de 2018
Resposta de Aguamarina Hotel em 26 de nov. de 2018
Dear Ilene, Thanks for take the time to write a comment about us. It was a pleasure to have you in Aguamarina. We hope to see you again. If you come back, send us a email. Best regards, Jhanny C. Vargas

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Wonderful hotel and staff. It is small,only five rooms witch was perfect. In the heart of old city, walking distance to all the attractions. It has a small pool too witch was perfect.
Hospedou-se por 2 diárias em nov.. de 2018
Resposta de Aguamarina Hotel em 6 de nov. de 2018
Many Thanks for your apreciation for Aguamarina Boutique Hotel. It was an honor for us have had the oportunity that you were our guest. We hope to see you again very soon as possible. Best regards, Aguamarina Boutique Hotel

10/10 - Excelente

Herve

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Demeure bourgeoise au coeur de la vieille ville
Niché dans une batisse du XVI, a trois etages, l´Aguamarina possède 5 vastes chambres. Modernisé il y a pres de 10 ans, le confort y est total, bonnes salles de bain, climatisation impecable. Sur le rooftop une petite piscine avec belle vue sur la ville.La localisation est on ne peut meilleure, dans le coté "Calme" de la vieille ville, avec tou le comerce, monuments et restaurants a pas plus de 300 metres.
Hospedou-se por 3 diárias em set. de 2018
Resposta de Aguamarina Hotel em 27 de set. de 2018
Estimado Herve, Muchas gracias por escogernos como su lugar de alojamiento para disfrutar Cartagena. Para todo el equipo de Aguamarina Hotel fue un gusto atenderlo durante los días que estuvo en el hotel. Esperamos que siga prefiriendo quedarse en esta, su casa; para tratarlo como usted lo merece. Saludos cordiales, Jhanny Castillo Vargas Aguamarina Hotel Boutique

10/10 - Excelente

Al, Quito

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Wonderful small property, only 5 suites, very convenient location down town, nice decoration, very well trained staff.
Hospedou-se por 1 diária em set. de 2018
Resposta de Aguamarina Hotel em 12 de set. de 2018
Dear Mr Al, Thanks for choosing Aguamarina Boutique Hotel to enjoy Cartagena. It was a pleasure to attend you in your stay. We hope to see you in another oportunity. All our employees send you esteem words. Best regards, Jhanny Castillo Vargas

10/10 - Excelente

Robert

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Aquamarina Hotel in June 2018
Our room was fairly large, the shower was very nice with two types of shower devices, there were two sinks in the bathroom so my girlfriend and I had room for all the electrical devices. room was serviced every day. We were the only guests and had the undivided attention of the staff.
Hospedou-se por 5 diárias em jun. de 2018
Resposta de Aguamarina Hotel em 11 de jul. de 2018
Dear Mr. Robert The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem.

10/10 - Excelente

Victoria Eugenia

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
buena ubicacion
se escucha por las noches la música de alguna discoteca. tiene una excelente ubicación y buen servicio
Hospedou-se por 2 diárias em fev. de 2018
Resposta de Aguamarina Hotel em 4 de mai. de 2018
buenos dias estimado (a), El motivo de la presente es para saludarlo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de Cartagena. Es un honor para nosotros recibir huéspedes como usted, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperando contar con su visita en una nueva oportunidad, nos despedimos de Usted, no sin antes reiterarle nuestro estima personal.

8/10 - Boa

Chantal

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Loved Aguamarina Hotel
Fantastic location within the walled old town for this small boutique hotel. Beautifully renovated old home with very zen, Balinese furniture. Great view of the ocean, the city and Boca Grande from the rooftop terrace. Very courteous, accommodating and friendly staff. A little noisy in the evening but it didn’t taint the experience.
Hospedou-se por 4 diárias em fev. de 2018
Resposta de Aguamarina Hotel em 22 de fev. de 2018
Dear Mrs. Chantal The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem. Best Regards,

8/10 - Boa

Kurt, Anchorage Alaska

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great Location
Super staff and location within the walled city of Cartagena. The breakfast was delicious. The only suggestion I made is that a hotel of this price range and style ahould have hot water showers. The water out of the tap is fortunately somewhat warm due to it being Cartagena, but were expecting a hot water shower.
Hospedou-se por 1 diária em fev. de 2018
Resposta de Aguamarina Hotel em 16 de fev. de 2018
Dear Kurt The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem. Best Regards,

6/10 - Ok

Ulrike, Düsseldorf

Mehr Schein als Sein
Top Lage direkt in der Altstadt! Ansonsten wirkt das Hotel auf den ersten Blick ganz nett auf den zweiten Blick ist es eher abgewohnt und sehr hellhörig! Das Personal ist bemüht aber meistens nicht hilfreich! Perfect location in the middle of the old town! First impression of the hotel is nice, second impression shabby & run down as well as quite noisy! Breakfast has also room for improvement! Staff is friendly but in most cases not really helpful!
Hospedou-se por 3 diárias em jan. de 2018
Resposta de Aguamarina Hotel em 1 de fev. de 2018
Buenos dias, Agradecemos sus comentarios y estamos muy felices de haberle ayudado con las reservaciones y averiguacion de transporte, de llevarlo hasta el muelle y ayudarle en las actividades que realizaron en nuestra cuidad. siempre es un placer ayudarle y ser util! saludos cordiales Aguamarina Hotel

10/10 - Excelente

Johannes

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em jan. de 2018
Resposta de Aguamarina Hotel em 23 de jan. de 2018
Estimada Sra. Johannes El motivo de la presente es para saludarlo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de Cartagena. Es un honor para nosotros recibir huéspedes como usted, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperando contar con su visita en una nueva oportunidad, nos despedimos de Usted, no sin antes reiterarle nuestro estima personal.

10/10 - Excelente

Gabriel

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em out. de 2017
Resposta de Natalia em 12 de nov. de 2017
Estimado(a) El motivo de la presente es para saludarlo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de Cartagena. Esperando contar con su visita en una nueva oportunidad, nos despedimos de Usted, no sin antes reiterarle nuestro estima personal.

4/10 - Insatisfatória

Chris, NYC

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
It's more of a private home than a boutique hotel
The hotel is stylish (as long as you like plenty of buddhas and colorful, oversized Venetian chandeliers) and centrally located within the old walled town. There is a nice rooftop pool that overlooks the city. The rooms are spacious but have glass doors facing an internal courtyard that is also used as a common area for breakfast, which makes for a noisy experience. If you are a light sleeper, you may be up by 7:30 am, which is when they start setting up breakfast. The hotel has restrictive policies for visitors that are not indicated on the Expedia website and are only contained in the Spanish language fine print policies that are part of the check in papers (as far as I can recall, it's no visitors between 9 pm and 9 am and otherwise visitors are only allowed in designated common areas or with prior approval by the hotel staff in the room - apparently this is for safety reasons). Hotel staff, but for one person, does not speak English. Amenities/services are minimal. After a couple of days, I decided to switch over to the Movich hotel (best rooftop pool and views in old town), which is about the same price, but has many more amenities/services with highly professional hotel staff. If you are a somewhat spoiled frequent traveler used to a minimum level of services/amenities, you will probably like Movich much better. If, on the other hand, you are looking for an experience that is more like staying in a private home, you may like Aguamarina.
Hospedou-se por 3 diárias em ago. de 2017

6/10 - Ok

Abelardo

Pontos positivos: Serviço e funcionários
Pontos negativos: Conforto do quarto
Bueno pero muy caro (no lo vale)
La relación costo beneficio no fue la ideal, lo sentí muy caro para lo que ofrecía!
Resposta de Natalia em 16 de mai. de 2017
Estimada El motivo de la presente es para agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de Cartagena. Es un honor para nosotros recibir huéspedes como usted, pues ello nos incentiva a seguir mejorando nuestro servicio, gracias por sus comentarios .

10/10 - Excelente

laura

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Beautiful boutique hotel
Amazing hotel, fantastic staff, delicious food. Rooftop pool was really lovely and perfect. Only downside, ground floor room was quite noisy at night.
Resposta de Natalia em 16 de mai. de 2017
Estimada El motivo de la presente es para saludarlo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de Cartagena. Es un honor para nosotros recibir huéspedes como usted, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperando contar con su visita en una nueva oportunidad, nos despedimos de Usted, no sin antes reiterarle nuestro agradecimiento y estima personal.

10/10 - Excelente

ludo, london

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
perfecr boutique hotel within the walled city
A small hotel with good facilities, nice roof terrace, good plung pool, nice lounge and most importantly managed by an excellent management team assistant by willing and committed staff
Resposta de Aguamarina Hotel em 21 de mar. de 2017
Dear Mr. Ludo The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. As we said in the check in , we have variety of breakfast but they are not in the menu, you can tell us the option that you want to try and we can made that for you.!! We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem. best regards, Aguamarina Hotel

10/10 - Excelente

elizabeth

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Exotic and relaxing. Only 5 rooms so like having your own villa. Pool on the roof was divine. Will return to Agua Marina.
Resposta de General Manager em 1 de fev. de 2017
Dear Elizabeth The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Resposta de General Manager em 1 de dez. de 2016
Estimada (o) El motivo de la presente es para saludarlo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de Cartagena. Es un honor para nosotros recibir huéspedes como usted, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperando contar con su visita en una nueva oportunidad, nos despedimos de Usted, no sin antes reiterarle nuestro agradecimiento y estima personal.

8/10 - Boa

Christian, US

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Buen Hotel
Resposta de natalia em 7 de nov. de 2016
Estimado, El motivo de la presente es para saludarlo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de Cartagena. Es un honor para nosotros recibir huéspedes como usted, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperando contar con su visita en una nueva oportunidad, nos despedimos de Usted, no sin antes reiterarle nuestro agradecimiento y estima personal. Saludos Cordiales Aguamarina Hotel

10/10 - Excelente

Alexandra

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
So happy I stayed here, Yes Yes Yes
The hotel is so peaceful, quiet and beautiful. Hotel staff was so helpful and always available. There are 5 rooms in the entire building so it's never too noisy or overcrowded. The location is perfect, it's right in the thick of the beautiful old city but not on one of the busier streets so it's much more quiet. This is one of the nicer places I've been and I'm so glad to be able to experience it. Definitely take advantage of the rooftop pool!
Resposta de Natalia em 22 de set. de 2016
Dear Alexandra, The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem. Best Regards, Aguamarina Hotel

8/10 - Boa

david, jacksonville florida

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
upscale B&B
great location, friendly and helpful staff, beautiful decoration. I would say this is more of an upscale B&B than a hotel...there are only 5 rooms...but as a B&B it's topnotch. I was in Room #1 which was nearest to the street and at times was noisy from the revelers outdoors, otherwise was near perfect.
Resposta de AGUAMARINA HOTEL em 6 de set. de 2016
Dear Mr. David The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem. Best Regards

10/10 - Excelente

Maria

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Resposta de General Manager em 6 de set. de 2016
Dear Mr. or Ms. The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem. Best Regards Aguamarina Hotel

2/10 - Terrível

Patricia

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Be careful with your valuables
I had stayed in this hotel before and thought to try it again. Unfortunately, I must say that the safe inside the rooms is NOT safe. I left money (both in dollars and Colombian pesos) and part of the money was missing (only $100 in dollars plus pesos equivalent of $120 more less). When I brought it up to management, and showed them that the safe could be opened without the key and by simply entering 1234*, it opened. They did nothing to resolve and basically put it on me that I had misplaced the $, which is simply impossible. I knew exactly how much was on the envelope. All hotels have master Keys also whoever entered could at their will. Then, they pretend to fix it by telling me they wouldn't charge for an upgrade (btw, I never asked for an upgrade and when I checked in I informed them to leave me in my original rom and then the concierge tells me he took it upon himself to upgrade me yet I never agreed to that) overall, Terrible experience. I only write this because I want other travelers to beware and want to do the due diligence for my fellow travelers. The hotel is pretty but the lack of integrity with your valuables makes me give it an F, I now wish I had stayed at a hotel chain. I will not come back.
Resposta de General Manager em 6 de ago. de 2016
Buenas tardes Como le estuve comentando a la señora que tomo la reserva, el Hotel no ha tenido inconvenientes con perdidas o robo, nuevamente le agradezco que revise en sus pertenencias o haga un recuento para saber si en verdad usted trajo esos "items" al Hotel, porque así como usted no estaba segura de haberlos traído nosotros tampoco lo estamos . Es de muy mal gusto hacer este tipo de acusaciones puesto que usted no tiene ninguna prueba para asegurar esto. Nosotros no tenemos acceso a la cajilla ya que le entregamos su llave y consigo la de la cajilla. El Hotel no le realizo ningun cargo extra en la habitación, se le realizo un Upgrade y fue algo que usted misma autorizo, el problema radico en que su tarjeta no tenia fondos suficientes para PAGAR las habitaciones. Sin embargo le agradezco por favor evite hacer comentarios que dañen la presencia de alguien o algo sin tener pruebas y osbre todo una falta tan grave como la calumnia. Aguamarina Hotel Boutique

10/10 - Excelente

Stanko

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Resposta de Natalia em 12 de jul. de 2016
Estimado, El motivo de la presente es para saludarlo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de Cartagena. Es un honor para nosotros recibir huéspedes como usted, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperando contar con su visita en una nueva oportunidad, nos despedimos de Usted, no sin antes reiterarle nuestro agradecimiento y estima personal. Saludos Cordiales

10/10 - Excelente

Maria Claudia, Bogota

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent hotel. Excellent Location.
This is a small hotel in the best location of Cartagena's walled city. It is within walking distance to restaurants, museums, bars and shopping. There are a total of 5 rooms in the building and all are spacious and nice, however if you are sensitive to street noise avoid the Standard room (there is only one) and the suite that faces the street. Cartagena can get noisy on Thursday, Friday and Saturday nights. I'm one of those that are sensitive to noise and did not have a problem sleeping...in fact, I slept wonderfully. The rooms are romantic and spacious for two people. I like the large restroom area with large shower. I also enjoyed sitting on the top terrace and reading with view to the ocean, city and vultures!
Resposta de Natalia em 21 de jun. de 2016
Dear Mrs. Maria Claudia The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem. Best Regards, Aguamarina Hotel

2/10 - Terrível

Viajante verificado

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
su tre carte di credito non ne andava bene nessuna
Vogliono il pagamento diretto e allora a che serve mettere la carta di credito con tariffa a penale totale
Resposta de Aguamarina Hotel em 21 de jul. de 2016
Buenos dias Estimado, Lastimosamente su tarjeta no tenia saldo suficiente para hacer el cargo y como la reserva era no reembolsable era necesario que se confirmara con una tarjeta valida. Gracias por haber elegido Hotel Aguamarina para su estadía.

6/10 - Ok

Grace, Brooklyn, NY

Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Nice way to end trip-don't expect a big breakfast
We visited Colombia for 8 days, traveling back through Cartagena on our way back to NY. We wanted something a little special for our last night so we picked Aguamarina. Overall it is a cute boutique with unique rooms and a fantastic rooftop. The service/staff was fine but not above the other 3 star hotels we visited in Cartagena/Medellin. The weakest part of the stay was the breakfast. For an "upscale" establishment it was a very limited menu and we were charged extra for asking for a plain arepa (?) which seemed to be standard breakfast at the other hotels in which we stayed.
Resposta de Aguamarina Hotel em 9 de mai. de 2016
Dear Mr. or Mrs. The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. We use to have diferents breakfasts because we made what you want to eat or the breakfast of the house, not only what we have on the menu. Thank you so Much for your visit. Best Regards, Aguamarina Hotel

10/10 - Excelente

Jenny, Bogota

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Muy buen hotel.
Me gusto especialmente la ubicacion ademas de su estilo ñ, se siente en casa. Excelente limpieza.
Resposta de Natalia em 9 de jul. de 2016
Estimada Sra. Jenny, El motivo de la presente es para saludarlo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de cartagena. Es un honor para nosotros recibir huéspedes como usted, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperando contar con su visita en una nueva oportunidad, nos despedimos de Usted, no sin antes reiterarle nuestro agradecimiento y estima personal. Saludos Cordiales, Aguamarina Hotel

8/10 - Boa

Monica, Chihuahua, Mexico

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente ubicación en la ciudad amurallada.
Muy buen servicio, la alberca está increíble, la vista es agradable. El personal muy amable, buen desayuno. Te imprimen tus pases de abordar y hacen reservaciones por ti en el front desk. Excelente ubicación en la calle Santo Domingo. Las habitaciones amplias, tal vez les vendría bien un poco más de renovación pero están adecuadas. Precio adecuado. Un hotel muy chic.
Resposta de Aguamarina Hotel em 10 de mai. de 2016
Estimada Sra. Monica El motivo de la presente es para saludarlo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de cartagena. Es un honor para nosotros recibir huéspedes como usted, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperando contar con su visita en una nueva oportunidad, nos despedimos de Usted, no sin antes reiterarle nuestro agradecimiento y estima personal. Saludos Cordiales,