4/10 - Insatisfatória
Layanna
Viagem em grupo
9 de nov. de 2025
Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
The breakfast was nice, there was a good variety of food.
However; when we booked our stay, we paid over £220 for 2 Nights in a very basic room and then when I went to check us in online, we were asked to pay a further £200 for a pre-authorisation charge for any incidentals or charges back to the room. This wasn’t mentioned upon booking the accommodation and took us by surprise. I rang the Celtic Manor to ask if this was correct as I hadn’t received any notification of this in any of the emails. The attitude of the lady I spoke to was awful and I was made to feel like an idiot.
To add to the already disappointing stay, we ordered room service and charged it to the room as the money was on the room account - this has been confirmed by a lovely lady named Ellen on the Friday night.
When the waiter on room service arrived, he told us that there was a £40 charge for our order - this consisted of 2 ham sandwiches with coleslaw that did not taste the best, 2 chocolate bars and 2 bottles of Pepsi. We explained that we had charged it to the room, to which the waiter then replied that there was no money in the room account.
Upon check-out, I queried this and was told that there was money on the room account and that we shouldn’t have been charged £40.
My frustration and patience with the Celtic Manor has worn thin this weekend.
I feel that they take advantage of the guests staying at the resort.
Layanna
Hospedou-se por 2 diárias em nov.. de 2025
