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Avaliações de ibis Cardiff Gate - International Business Park

2 out of 5
ibis Cardiff Gate - International Business Park
Cardiff Gate Business Park, Malthouse Avenue Pontprennau, Cardiff, Wales

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 326 de 1001 avaliações" "
Nota 8 - Boa. 415 de 1001 avaliações" "
Nota 6 - Ok. 167 de 1001 avaliações" "
Nota 4 - Insatisfatória. 58 de 1001 avaliações" "
Nota 2 - Terrível. 35 de 1001 avaliações" "

8,2/10

Limpeza

8,2/10

Serviço e funcionários

7,6/10

Comodidades

7,8/10

Condições e instalações da propriedade

7,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Very nice area and good hotel ibis, litle far way from city centre.
Hospedou-se por 4 diárias em jun. de 2019

8/10 - Boa

Leonardo Nilson, Brasil

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great room space.
The room was super comfortable and big.

10/10 - Excelente

Mark

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent value, especially on a Bank Holiday weekend.
Hospedou-se por 1 diária em mar. de 2024

8/10 - Boa

Leslie

Hospedou-se por 1 diária em mar. de 2024

4/10 - Insatisfatória

Ian

Hospedou-se por 1 diária em jan. de 2024
Resposta de Ramesh em 10 de fev. de 2024
Dear Ian,Thank you for taking the time to tell us about your experience at the ibis Cardiff Gate - International Business Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Kindest regards, Hotel ManagementIbis Cardiff Gate Hotel

10/10 - Excelente

Owen

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Sakib em 15 de jan. de 2024
Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, Md Sakib AzadFront officeIbis Cardiff Gate

10/10 - Excelente

George

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
This is a perfect and budget-friendly place. The service was excellent. We enjoyed our breakfast and stay at the hotel Definitely would recommend!!!
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Sakib em 15 de jan. de 2024
Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards,Sakib AzadFront OfficeIbis Cardiff Gate

10/10 - Excelente

Niko

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Sakib em 15 de jan. de 2024
Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards,Sakib AzadFront officeIbis Cardiff Gate

10/10 - Excelente

Paul

Great place to stay
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Ramesh em 11 de dez. de 2023
Dear Paul, We very much appreciate your comments regarding your stay at the ibis Cardiff Gate - International Business Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards, Ramesh Ibis Cardiff Gate Team

8/10 - Boa

Paul

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great experience
Hospedou-se por 6 diárias em nov.. de 2023
Resposta de Ramesh em 8 de dez. de 2023
Dear Paul,We very much appreciate your comments regarding your stay at the ibis Cardiff Gate - International Business Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kindest regards, RameshIbis Cardiff Gate Team

10/10 - Excelente

Niveditha

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Ramesh em 8 de dez. de 2023
Dear Niveditha,We very much appreciate your comments regarding your stay at the ibis Cardiff Gate - International Business Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kindest regards, RameshIbis Cardiff Gate Team

4/10 - Insatisfatória

Gillian

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários e comodidades
On arrival the lobby was like the Mary Celeste, having waited for about ten minutes eventually had to shout out until a staff member finally appeared. Check in took a bit of time as the staff member had very limited English, but we were then allocated a room which, as soon as we opened the door, were hit with an overpowering smell of cigarette smoke (despite this being a fully non-smoking hotel). We were allocated a different room when we brought this to the staff member's attention, but he seemed to take this as a usual occurrence- no apology or explanation. The second room had only one towel for two people and the only drinking water glass in the bathroom had obviously been sat there for quite a while as it was mouldy! We were given a second towel and two clean glaases by the only staff member we saw that day. On returning to the hotel later in the evening the one man show informed us that the bar was closing in five minutes (it was 22:44) despite the Accor website stating the bar and restaurant were open 24 hours a say. Ordered a couple of pints of Stella and were presented with two nowhere near full glasses of flat cloudy yellow liquid. When we questioned the appearance of the drink he said it was normal and the cloudiness wasn't opaque but was, in fact, the "reflection" (of what, I dont know! He also said that the draught Corona was the same. We ended up having a couple of small bottles of Peroni (at £4.25 each). No hot breakfast in the morning, just "Continental" at £7.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Sakib em 23 de nov. de 2023
Thank you for taking the time to tell us about your stay at the ibis Cardiff Gate, we are very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We have addressed your concerns and we are taking actions to prevent future occurrence of this type of problem. If we occasionally get something wrong, we try everything we can to get it right. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back to the ibis Cardiff Gate and provide you with a genuine hassle-free experience. Sincerely, Sakib AzadFront officeIbis Cardiff Gate

4/10 - Insatisfatória

Vincent

Viagem de negócios
Pontos negativos: Serviço e funcionários
Checked in was fine no wait as arrived late 10:30pm. TV image wasn't working so returned to reception told hotel was full booked. Said I'm surprised given car park was at even half full. He said will come n check TV. After insisting gave me another room.
Hospedou-se por 1 diária em out. de 2023
Resposta de Ramesh em 28 de out. de 2023
Thank you for taking the time to write a review about your recent visit to ibis Cardiff Gate. I am delighted that you enjoyed your stay and we have noted your comments about the incident, which we have since addressed. Kind regards, Ramesh Ibis Cardiff Gate

10/10 - Excelente

Paul

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good hotel with EV chargers
Frequently use this location for work when in Cardiff. Sometimes arrive in the early morning so a helpful front desk is appreciated. Kudos for the electric charger as well.
Hospedou-se por 1 diária em set. de 2023
Resposta de Sakib em 11 de out. de 2023
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards,SAKIBFront Office Ibis Cardiff Gate

8/10 - Boa

Thelma

Pontos positivos: Limpeza e serviço e funcionários
Staff friendly and obliging. Improvement in the number of staff front of house could be considered. When there was a queue of people waiting to be checked in only 2 on duty and therefore no one was available to serve customers waiting at bar and food counter!
Hospedou-se por 1 diária em set. de 2023
Resposta de Rames em 11 de out. de 2023
Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, RamesFront OfficeIbis Cardiff Gate

6/10 - Ok

STEPHEN

Viagem com a família
Pontos positivos: Conforto do quarto
Pontos negativos: Condições e instalações da propriedade
Functional, but unloved.
The rooms are tired, but clean and comfortable. The TV wasn't working in the bar area. Apparently, it's been like that for a while! We had to wait about 10 minutes at reception before someone arrived at check-in.
Hospedou-se por 1 diária em set. de 2023
Resposta de Rames em 11 de out. de 2023
Thank you for your comments, we can assure you that the matter is being looked into and will be dealt with accordingly. Kind regards, RamesFront OfficeIbis Cardiff Gate

10/10 - Excelente

Michael L

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
We were at Cardiff gate Hotel and we good comfortable room
Hospedou-se por 4 diárias em set. de 2023
Resposta de Rames em 11 de out. de 2023
"Thank you very much for your review, I am delighted that you enjoyed your visit to the ibis Cardiff Gate. I look forward to welcoming you back again soon. Kind Regards,RamesFront Office Ibis Cardiff Gate

8/10 - Boa

Ian

Hospedou-se por 1 diária em ago. de 2023
Resposta de Bea em 3 de set. de 2023
Dear Ian,We very much appreciate your comments regarding your stay at the ibis Cardiff Gate - International Business Park. How can we improve the quality of our service? How can we make it 10/10?Kindest regards,Bea Ibis Cardiff Gate Team

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Saving gone mad?
Breakfast on Sunday night was a bit poor and not worth £12 per person. No eggs, hot items were cold, everything needed to be asked from the team (who were busy but always happy to help). Felt like the business tries saving money desperately.
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Joseph em 31 de ago. de 2023
Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Joseph AboyewaFront Office Ibis Cardiff Gate

2/10 - Terrível

Vincent

Hospedou-se por 1 diária em ago. de 2023
Resposta de Sakib em 31 de ago. de 2023
Thank you for taking the time to tell us about your stay at the ibis Cardiff Gate, we are very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We have addressed your concerns and we are taking actions to prevent future occurrence of this type of problem. If we occasionally get something wrong, we try everything we can to get it right. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back to the ibis Cardiff Gate and provide you with a genuine hassle-free experience. Sincerely, Sakib AzadIbis Cardiff Gate

6/10 - Ok

Bruce

Viagem de negócios
Pontos positivos: Limpeza e condições e instalações da propriedade
Bed uncomfortable and cold breakfast also the coffe machine failed!!
Hospedou-se por 1 diária em ago. de 2023
Resposta de Sakib em 31 de ago. de 2023
Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Sakib AzadFront officeIbis Cardiff Gate

2/10 - Terrível

Alexis

Hospedou-se por 1 diária em ago. de 2023
Resposta de Sakib em 31 de ago. de 2023
Thank you for taking the time to tell us about your stay at the ibis Cardiff Gate, we are very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We have addressed your concerns and we are taking actions to prevent future occurrence of this type of problem. If we occasionally get something wrong, we try everything we can to get it right. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back to the ibis Cardiff Gate and provide you with a genuine hassle-free experience. Sincerely, Sakib AzadFront OfficeIbis Cardiff Gate

10/10 - Excelente

Frederick

Hospedou-se por 1 diária em ago. de 2023
Resposta de Joseph em 31 de ago. de 2023
Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards,Joseph AboyewaFront OfficeIbis Cardiff Gate

2/10 - Terrível

Ricky

Hospedou-se por 2 diárias em jul. de 2023
Resposta de Sakib em 31 de ago. de 2023
Thank you for taking the time to tell us about your stay at the ibis Cardiff Gate, we are very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We have addressed your concerns and we are taking actions to prevent future occurrence of this type of problem. If we occasionally get something wrong, we try everything we can to get it right. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back to the ibis Cardiff Gate and provide you with a genuine hassle-free experience. Sincerely, Sakib AzadFront OfficeIbis Cardiff Gate

10/10 - Excelente

fisayo

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Neatness is exellent!
Hospedou-se por 1 diária em jul. de 2023
Resposta de Sakib em 31 de ago. de 2023
Many thanks for your kind review. I am glad my team made your stay enjoyable. Kind Regards,Sakib AzadFront office Ibis Cardiff Gate

10/10 - Excelente

Julian

Hospedou-se por 1 diária em jul. de 2023
Resposta de Sakib em 31 de ago. de 2023
Many thanks for your kind review. I am glad my team made your stay enjoyable. Kind Regards,Sakib AzadFront OfficeIbis Cardiff Gate

10/10 - Excelente

Ken

Hospedou-se por 1 diária em jul. de 2023
Resposta de Sakib em 31 de ago. de 2023
Many thanks for your kind review. I am glad my team made your stay enjoyable. Sakib AzadFront officeGeneral Manager Ibis Cardiff Gate

10/10 - Excelente

Wayne

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Sakib em 31 de ago. de 2023
Many thanks for your kind review. I am glad my team made your stay enjoyable. Kind Regards,Sakib azadFRONT OFFICEIbis Cardiff Gate

6/10 - Ok

Robert

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Very pleasant stay and clean hotel. Staff very friendly although no my very confident in their jobs. Clean and spacious but significant damage around the room that had not been fixed. A solid choice in a convenient place by the motorway.
Hospedou-se por 1 diária em jul. de 2023
Resposta de Sakib em 31 de ago. de 2023
Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Sakib AzadFront officeIbis Cardiff Gate

8/10 - Boa

C

Hospedou-se por 2 diárias em jul. de 2023
Resposta de Sakib em 31 de ago. de 2023
Many thanks for your kind review. I am glad my team made your stay enjoyable. Kind Regards,Sakib azadFront office Ibis Cardiff Gate

8/10 - Boa

Peter

Hospedou-se por 2 diárias em jun. de 2023

2/10 - Terrível

Viajante verificado

Not happy
I was awaken at 7.00 a.m. by a dreadful smell of sewage coming from the bathroom. I got up immediately, dressed and left. I did unfortunately need the toilet. Left without cleaning my teeth or getting a drink. As I did not get to bed until late I would probably have slept until 8.00 a.m. and taken my time getting ready to leave. I also had difficulty in finding the hotel as it is not clearly sign posted. If one is driving and navigating at the same time, the drivers attention must firstly be on the driving. My sat nav did take me to the furthest part of the business park. If this is happening with other people you can contact the sat nav owners and ask them to correct this which they can do. I would suggest that the one post code does not cover the whole area.
Hospedou-se por 1 diária em jun. de 2023

10/10 - Excelente

Stewart

Hospedou-se por 1 diária em jun. de 2023

10/10 - Excelente

S

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em jun. de 2023

8/10 - Boa

Lynn

Hospedou-se por 2 diárias em jun. de 2023

10/10 - Excelente

Rachel

Hospedou-se por 1 diária em jun. de 2023

10/10 - Excelente

Paul

Hospedou-se por 1 diária em jun. de 2023

10/10 - Excelente

Bernard

Hospedou-se por 2 diárias em jun. de 2023

8/10 - Boa

Steve

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Clean and well maintained
Hospedou-se por 2 diárias em mai. de 2023

10/10 - Excelente

jane

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Friendly hotel, just off the M4 at Cardiff
From the friendly welcome on arrival this stay was a good one. The rooms were spacious, the showers worked (and with a decent heat and spray), help was on hand for any problems or advice required.
Hospedou-se por 1 diária em mai. de 2023

10/10 - Excelente

Michelle

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
A great hotel
Have stayed at this hotel a few times its great
Hospedou-se por 1 diária em mai. de 2023

10/10 - Excelente

Milan

Hospedou-se por 2 diárias em mai. de 2023

8/10 - Boa

Pauline

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The breakfast choices were perfect, and staff were very helpful
Hospedou-se por 2 diárias em mai. de 2023

10/10 - Excelente

Michelle

Hospedou-se por 1 diária em mai. de 2023

10/10 - Excelente

Fay

Hospedou-se por 1 diária em mai. de 2023

10/10 - Excelente

Michelle Belynda

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em mai. de 2023

10/10 - Excelente

Simon

Hospedou-se por 1 diária em mai. de 2023

8/10 - Boa

Subendran

Viagem de negócios
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em mai. de 2023

10/10 - Excelente

Marek

Hospedou-se por 2 diárias em mai. de 2023

2/10 - Terrível

Toby

Viagem em grupo, Viagem a dois
Pontos positivos: Comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
It was a good stay but it was ruined at 10:49am on my departure. Me and my wife were getting changed and someone from the hotel, UNLOCKED my door without warning while I was naked. They then shut the door as if nothing had happened and walked off. Unacceptable isn’t even close to describing it.
Hospedou-se por 1 diária em mai. de 2023