Thank you for the review.Best Regards,

Dear Fabio Thank you so much for your comments. We are pleased you enjoyed the food and access to shopping at Cavendish Mall. The indoor pool is heated, we aim to maintain a temperature of 28 degrees Celsius, while our outdoor pool is not. I apologise for any disturbance the refurbishment may have caused. While we have had rain in the recent past Cape Town remains under water restrictions which govern our water usage. On the 1 November we moved from Level 6b to Level 5. As I draft this response there is talk of lifting it further. I am grateful that overall you enjoyed your stay. Warm regards Roy Davies

Thank you very much for taking the time to comment on your stay at The Vineyard, we are pleased you enjoyed the location and the mountain views. Warm regards Roy Davies

Hello Margaret,Thank you so much for taking the time to share this lovely review and for the beautiful comments about our spaces. Thrilled to hear that you had a great time with us. Hope to see you back soon on your next trip.Best Regards,

Hello Tracy,Thank you for sharing this lovely review! Thrilled to hear you had a superb time with us.Hope to see you again soon.Best Regards,

Hello Kevin, Thank you very much for reaching out. I am terribly sorry that nobody has reverted to you sooner. I would like to assure you that our fish supplier is HACCP compliant, and we have never had any issue with their stock, the snoek pate from the same batch was served to 4 other guests on that same evening with no complaints.With food poisoning allegations, it is best practice to get the previous 72 hours of meals and beverages to send off any possible retention samples to be tested, February specifically there was a terrible stomach bug going around in Cape Town. We have also pulled your bill from the last evening of your first visit on the 7th of February at 19h23, I can see that you ordered 1 x Roasted prawns, 1 x Zaatar Chicken, 1 x Semolina Cake and 2 Caraffe’s of Mooiplaas Pinotage, I do not seem to find any snoek pate, are you sure you are referring to snoek?

Hello Karen,Thank you so much for this lovely review and kind words about the team!Thrilled to hear you enjoyed our little hideaway.Best Regards,

Thank you, Jeffrey.Best Regards,

Thank you Catherine for the review!Best Regards,

Hello Anthonius,Thank you! Appreciate it.Best Regards,

Thank you, Lesley, for this lovely review! Thrilled to hear you had a wonderful stay with us.Best Regards,

Hello Kevin, Thank you very much for reaching out. I am terribly sorry that nobody has reverted to you sooner. I would like to assure you that our fish supplier is HACCP compliant, and we have never had any issue with their stock, the snoek pate from the same batch was served to 4 other guests on that same evening with no complaints.With food poisoning allegations, it is best practice to get the previous 72 hours of meals and beverages to send off any possible retention samples to be tested, February specifically there was a terrible stomach bug going around in Cape Town. We have also pulled your bill from the last evening of your first visit on the 7th of February at 19h23, I can see that you ordered 1 x Roasted prawns, 1 x Zaatar Chicken, 1 x Semolina Cake and 2 Caraffe’s of Mooiplaas Pinotage, I do not seem to find any snoek pate, are you sure you are referring to snoek?

Hello Charles,You are so accurate! Thank you, appreciate the kind words.Best Regards,

Appreciate the review Matthieu!Best Regards,

Thank you, Dermot!Best Regards,

Thank you for this Rui!

Hallo Matthias,Vielen Dank für die schöne Bewertung!Wir freuen uns sehr, dass Sie Ihre Zeit bei uns genossen haben.Als Expedia-VIP haben wir am Montagmorgen eine Flasche Rotwein auf Ihr Zimmer gestellt.Beste grüße,

Hello Cristina!Thank you so much for the beautiful feedback and for sharing your experience. I hope when you do come for your next holiday that we will be your destination of choice. We look forward to that day.Best Regards,

Thank you so much Philip for the great review!

Thank you so much Richard for the lovely review!

Hello Gavin,Thank you for this amazing review! Wow, it warms my heart to read these comments. I am so glad to hear you had a memorable 5th stay with us and enjoyed all that we have to offer.We look forward to welcoming you back soon for your 6th stay, providing another refreshing and rejuvenated experience!Best Regards,

Thank you for this Colin!

Thank you for this Ian, glad to hear you enjoyed your time with us!Best Regards,

Hello Hooman,Thank you so much for the wonderful review and kind words about the team! Thrilled to hear you had an amazing time with us and enjoyed our tasty food.Best Regards,

Hello Thomas,Thank you so much for the beautiful comments about our spaces and team, really pleased to hear you enjoyed your time with us. Hope to see you back soon on your 3rd visit!Best Regards,

Thank you so much for this great review!Best Regards,

Thank you so much Ankita for this great review!Best Regards,

Hello Warren,Thank you so much for taking the time to share your experience with us, thrilled to hear you had an amazing time with us! I will be sure to pass your dining comments onto our Restaurant management team.Best Regards,

Thank you so much Kate for this lovely review!Best Regards,

Hello Pamela, Thank you very much for the great review and kind words about the team! We feel so honored to have had the opportunity to host such a lovely event.We hope to see you back soon!Best Regards,

Hello Pamela,Thank you so much for this great review and kind words about the team!I'm thrilled to hear you had a lovely stay with us and had the chance to enjoy all our beautiful facilities.Best Regards,

Hello James,Thank you for the lovely review!We hope to welcome you back soon.Best Regards,

Thank you so much Edward for the review!Best Regards,

Thank you so much Khaleel for taking the time to share your experience with us.Thrilled to hear you had a wonderful time with us.Best Regards,

Thank you so much Jacqueline for taking the time to share this lovely review and for the kind words about the team! We're thrilled to hear you enjoyed our lovely gardens and delicious food. We have a sustainability policy in place to help us limit our environmental impact, and as a Fair-Trade Tourism certified business, we have implemented many efforts to help make the world a cleaner, safer, and more sustainable place.We hope to welcome you back soon!Best Regards,

Thank you so much Sascha for the lovely review!We look forward to welcoming you back soon.Best Regards,

Hi Judy,Thank you so much for taking the time to share your lovely experience! Thrilled to hear you loved your stay with us and found the service exceptional. Best Regards,

Thank you so much for the lovely review, Nachshon!Best Regards,

Hi David!Thank you so much for the beautiful comments about our spaces, really pleased to hear you enjoyed your time with us.Best Regards,

Thank you so much Larry for taking the time to share this lovely review! Thrilled to hear the team were able to assist you throughout your stay.We hope to welcome you back for more magical memories.Best Regards,

Thank you so much Lewis for the lovely feedback, thrilled to hear you enjoyed our beautiful garden walks. I will be sure to pass your comment onto our Horticulturist Manager.Best Regards,