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Avaliações de The Ritz Cape Town

4 out of 5
The Ritz Cape Town
Cnr. Main & Camberwell Roads, Sea Point, Cape Town, Western Cape

Avaliações

6,8
Nota 10 - Excelente. 66 de 313 avaliações" "
Nota 8 - Boa. 89 de 313 avaliações" "
Nota 6 - Ok. 88 de 313 avaliações" "
Nota 4 - Insatisfatória. 32 de 313 avaliações" "
Nota 2 - Terrível. 38 de 313 avaliações" "

6,8/10

Limpeza

7,2/10

Serviço e funcionários

5,6/10

Condições e instalações da propriedade

Avaliações

10/10 - Excelente

Danilo

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Maravilhoso!
Matavilhoso! À vista do quarto e do restaurante principalmente é de tirar o fôlego!
Hospedou-se por 1 diária em mai. de 2018
Resposta de Eugene em 9 de jun. de 2018
Dear Danilo Thank you for the review and I glad that you liked the view. Kind regards

6/10 - Ok

Isabella

Pontos positivos: Serviço e funcionários e conforto do quarto
Café ruim e concierge desonesto
O quarto era muito confortável, porém o café da manhã deixa muito a desejar. Além de ser confuso e muito demorado. Eles nos dão um cardápio com poucas opções, e em todas as vezes ficamos aguardando mais de 30 minutos pela espera do prato. Sendo que o hotel estava totalmente vazio. Além disso sempre vinha faltando algo no prato. Além disso, o concierge não é honesto, seu nome é Sadick. Eu e meu marido solicitamos um táxi pois iríamos conhecer um restaurante bem famoso chamado Mama África, pedimos ao hotel que solicitasse o táxi. Enquanto aguardávamos o concierge Sadick veio em nossa direção se apresentou e perguntou onde íamos. Explicamos e ele nos disse com toda a certeza que o restaurante havia falido e nos indicou um outro. No momento ficamos satisfeitos pela ajuda. Porém quando chegamos ao outro restaurante o “taxista” amigo do concierge nos cobrou R200 de uma corrida que normalmente era R35. Além disso descobrimos dias depois que o restaurante que queríamos ir ainda estava aberto. Ele é desonesto e trapaceiro.
Hospedou-se por 4 diárias em mai. de 2018

8/10 - Boa

Alexandre

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel muito bem localizado. Foi todo reformado o quarto é muito bom e a vista também. O serviços e atendimento bom e café da manhã muito bom.
Resposta de Eugene em 10 de abr. de 2018
Dear Alexandre We are so happy that you enjoyed your stay with us! Thank you for the positive feedback. We hope to welcome you back very soon Kind regards

6/10 - Ok

Flávio

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
VOLTARIA
Hotel bem localizado, atualmente em reforma mas não comprometendo a estadia .... Quartos limpos e confortáveis. Próximo à ampla rede de restaurantes e comércio ao redor. Recepção bem atenciosa.
Resposta de Eugene em 9 de jun. de 2018
Thank you for taking the time to write the review

6/10 - Ok

Victor, Brazil

Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
quarto velho, porem com otima vista.
O hotel precisa de uma reforma completa, o quarto e muuuito velho, camas ruim, para ter noçao a entrada era com chave ainda, escuta tudo no corredor. cafe da manha razoavel, agora um absurdo cobrar pelo uso da internet, pratica de meados de 2000, enfim consegue hoteis muito melhores pelo preço cobrado, esse ritz nao corresponde a rede.

2/10 - Terrível

Caroline, Maputo mocambique

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nada satisfeita
Para inicio da reclamacao o traslado que tinha no anuncio de ida e volta do aeroporto para o hotel gratuito nao existia. Depois os 4 dias de estadia tivemos falta de agua, para tomar banho tinhamos que ligar para a recepcao para vir uma pessoa da manutencao para tirar o ar do encanamento. Um absurdo por ser um hotel 4 estrelas. Para arrumar o quarto era apenas a cama pois os lixos tinhamos que pedir para tirar. Enfim achei pessimo o hotel a unica coisa boa foi a localizacao.

8/10 - Boa

PAULO, TAUBATE

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
localização e preco
O HOTEL ESTA MUITO BEM LOCALIZADO E SEU PRECO E MUITO ACESSIVEL

10/10 - Excelente

Kon, Frankfurt

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nicely modernised hotel in a good location
We spent a couple of days in Cape Town and the Ritz was the perfect home base. The interior is very nice and the team extremely friendly.
Hospedou-se por 5 diárias em mai. de 2018
Resposta de Eugene em 9 de jun. de 2018
Dear Kon Thank you for taking the time to write a review. We have taken all points to heart for improvements. Kind regards

10/10 - Excelente

Cheryl, Malawi

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Fabulous!
We stayed at the newly revamped hotel for two weeks and loved our stay. After an initial problem with our room, we were instantly upgraded to a large room with a breathtaking view of Lion's Head and the sea. The staff at The Ritz are simply wonderful! They are all friendly and helpful, always greeting us with a smile. The breakfast buffet was good, with eggs made to order and a good selection of other items. The hotel is one block from the Promenade where we enjoyed walking. There is a large choice of restaurants within walking distance and the area is safe. We did not take advantage of the revolving restaurant, but the views from up there were stunning! We would definitely stay at The Ritz again!
Hospedou-se por 14 diárias em mar. de 2018
Resposta de Eugene em 10 de abr. de 2018
Dear Cheryl We are glad that the room upgrade contributed to a memorable stay. The team will certainly be happy to hear that you have enjoyed your stay and we are ready to welcome you back very soon. Kind regards

8/10 - Boa

Johana

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Satisfactoria lo hizo posible la gerente de turno, muy amable su atencion y preocupacion.
Resposta de Eugene em 10 de abr. de 2018
Dear Johana We are so happy that you enjoyed your stay with us. We hope to welcome you back in the very near future. Kind regards

2/10 - Terrível

Lisa, San Francisco, CA

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
DO NOT STAY HERE, THEFT!!
Went to dinner, returned to room and realized I need to buy water because there was none stocked in my room. Made the misteak of leaving my purse under the TV for 15 minutes while I went downstairs. During that time someone entered my room to drop off a “complimentary” dessert tray. Cute right? Wrong! Discovered several hundred US dollars went missing! Immediately reported it to manager on duty, he could have cared less and told me he couldn’t go around accusing people and that he would alert the morning manager. Upon check out the next morning nobody knew of the situation and there was no follow up even a month after! Why are they entering rooms late at night and doing nothing about stolen money? This place is weird and shady. Lesson learned don’t drop your guard for even a second. STAY FAR AWAY FROM THE RITZ...
Hospedou-se por 1 diária em fev. de 2018

10/10 - Excelente

Madeleine

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Supernöjd!
The Ritsz hade en fantastisk service, personalen hjälpte oss med restaurangbokningar, tips på aktiviteter, kollade vädret och var väldigt om sig och kring sig för oss.
Resposta de The Ritz hotel em 3 de abr. de 2018
Thank you so much! Come visit again!

4/10 - Insatisfatória

Viajante verificado

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Newly renovated Ritz misses the mark
No hairdryer, no robes, no slippers, hard pillows with no pillow choices, extractor not functioning in the bathroom, small bottled water only for 1 provided and 45 minutes to get room service to rectify after phoning multiple times made our stay very disappointing for a hotel that has been newly renovated, but has missed the mark. Fine details to the renovation like leaving the old brown covering inside the lift doors, badly covered passage walls / finishes and unfinished areas on the restaurant level makes one feel that the decoration upgrade was done as cheaply as possible. The staff in the restaurant were friendly and did ask how was our stay, but more needs to be done to tell guests that you can order a cooked breakfast, as the food variety on display was minimal. Pity, because the past reviews online has been shocking, but we though that things would have dramatically changed due to a "complete renovation". A lot more work and attention to detail needed. Nice pool area though.
Hospedou-se por 1 diária em mar. de 2018
Resposta de The Ritz hotel em 3 de abr. de 2018
We are sorry to hear you did not enjoy your stay with us. Thanks for your detailed feedback, which has been passed to each team responsible. We try our best to satisfy all our guests and have improved some of these issues already. Having said that, we appreciate the constructive feedback so we can keep improving. Best regards, THE RITZ

10/10 - Excelente

Berkis, New York

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent Staff
Sadick is an outstanding concierge. he was very attentive to all our needs and went above and beyond to make sure all needs were met. He greeted us every morning with a warm and inviting greeting. The Restaurant and Bar staff was awesome, the Manager was informed that I was lactose intolerant, he immediately walked to the local store and bought soy milk that would last my entire stay. The staff at the revolving restaurant were excellent, specially our waitress. South Africa was on our bucket list, however, our experience, because of the staff, has turned it into a place we will visit again.
Hospedou-se por 5 diárias em fev. de 2018
Resposta de The Ritz hotel em 3 de abr. de 2018
Thank you Berkis, that is amazing feedback. Our staff are focused on delighted guests, and they will be thrilled to hear they made your stay memorable. Glad to hear you enjoyed top of The Ritz as well. We look forward to having you back anytime! Regards.

2/10 - Terrível

Monti, Cairo

Pontos negativos: Limpeza, serviço e funcionários e conforto do quarto
Money stolen from my room
Safety box was not functional upon my arrival. My mistake, I left my money inside my luggage. Unfortunately housekeeping stole money out of my bags. The next day I informed Reception and asked them NOT to let anyone into my room. However when I came back at night the room was cleaned and housekeeping has been there again despite my earlier note. Stay there at your own risk.
Hospedou-se por 3 diárias em fev. de 2018

6/10 - Ok

Jan, london

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice hotel good location friendly helpful staff
Only there for one day & night, Inside building works where noisy. Safe in room you could just pick up and walk out with it. Unfortunate couldn’t use pool due to drought & rain
Hospedou-se por 1 diária em fev. de 2018
Resposta de Eugene em 10 de abr. de 2018
Dear Jan I am glad that you found the location and the staff to be to your satisfaction. After your comment, all the safes in our rooms have been bolted and cannot be moved. The water situation in Cape Town is worrisome and we are glad that you heeded our call to save water. We certainly hope that you will stay with us in the near future as well.

4/10 - Insatisfatória

Christopher

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Resposta de Eugene em 10 de abr. de 2018
Dear Christopher Your review is blank but thank you for staying with us and we look forward to welcoming you back very soon.

8/10 - Boa

Oscar

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Renovering genomförd med lite fuskhantverk. Men väldigt fint och trevlig serviceminded personal. Väldigt fin frukost, restaurang och poolbar.
Hospedou-se por 2 diárias em fev. de 2018
Resposta de Eugene em 10 de abr. de 2018
Dear Oscar We are happy that you enjoyed your stay with us and the staff will be glad to hear your positive comments. We look forward to welcoming you back again.

4/10 - Insatisfatória

Viajante verificado

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em fev. de 2018

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza e condições e instalações da propriedade
Does not quite live up to expectations.
Fridge was installed during the stay(!); no information material available; not possible to borrow an iron; unwelcoming lobby; quite friendly staff; room very small; bathroom with see-through glass wall (please stop this nuisance; it's spreading); fantastic views; food ok and not overly priced; grocery shop + pharmacy nearby; charged twice for the same dinner. No chance to experience the top-floor restaurant - spaces should really be kept open exclusively for guests - and it seems the pool was available to members of the general public, if so, it's highly unsuitable. It's small enough as it is.
Hospedou-se por 4 diárias em dez. de 2017

2/10 - Terrível

bassey, lagos

Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Must read about hotel
This is by far the most disappointing Hotel I have ever been to in my life!!! And I have traveled the world. 1. The hotel is undergoing renovation which cause a terrible nuisance. 2. The room service is extremely poor. If you are expecting the normal room service in a room, don’t bother. 3. My first day at the restaurant, they served a stale salmon. Because there aren’t as much guest in the hotel, the quality of food is in question. 5. There is only one functional elevator in the hotel. One day, I had to walk down the stairs from the 15th floor because the elevator wasn’t working. 6. To crown it all, there wasn’t hot water in the room. I was unable to take a shower for two days because of this. 7. The hotel room is actually nice and it is cleaned regularly obviously because there isn’t traffic in the hotel. 8. The staff at the hotel are quite non-challant, you could wait up to 30mins before any one attends to you in your room. 9. Overall, don’t stay in this hotel as it is undergoing renovation which have reduced the functionality of the rooms.
Hospedou-se por 3 diárias em dez. de 2017
Resposta de The Ritz hotel em 28 de dez. de 2017
Dear Guest, we are so disappointed that this was your experience during your stay and appreciate the feedback. This has been sent to the GM and Management team, who would like to contact you directly if you wish to send me your email address. We strive to offer excellent food and service to our guests. We sincerely apologise. Most of these issues have been addressed already. Regards, THE RITZ

2/10 - Terrível

Viajante verificado

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
They really don't care about the customer.
First the hotel is close under construction and nobody contacted me telling me that, so I arrived from the airport and they were not receiving customers. They sent me to a far away "hotel" really bad taking advantage because I'm sure they paid very little for that place Where I was ROBBED while I was out! If Ritz really care about their customers they would contact you first or they would put you in a better/safe place NOT in a chipper place so they could have more profit on top!

6/10 - Ok

Sandra

Pontos positivos: Serviço e funcionários
Resposta de Eugene em 9 de jun. de 2018
The review is blank

10/10 - Excelente

Michael & Sonia, Bournemouth, England

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Best room in town.
From our arrival, through to our departure, we had a positive experience. No complaints. Our room on the 19th floor gave us wonderful views. The dual aspect room meant that we could see sunrise and sunset. Our double room had recently been renovated, and was very acceptable. Some floors were still being renovated, and two of the four lifts were reserved for contractors. This was very well managed and we did not experience any inconvenience.
Resposta de Eugene em 9 de jun. de 2018
Thank you for the review. I am glad that you enjoyed your stay with us. The hotel is now completely renovated so we are excited to have you stay with us again.

8/10 - Boa

S A, Pretoria

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
My stay in the Ritz
Excellent service with wonderful friendly staff. Although the towels were old it was crisp and clean. I would love to have a comfortable chair in the room where you can sit especially if you stay for longer than a week.
Resposta de Eugene em 9 de jun. de 2018
Thank you for taking the time to send us your review. Kind regards

10/10 - Excelente

kashiefa, cape town

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
awesome/amazing
It was a great stay I have stayed at many places and the Ritz is top of my list I saw reviews of the place and I might add its so not true the staff the atmosphere the food everything was absolutely amazing.
Resposta de Eugene em 9 de jun. de 2018
Thank you for taking the time to write the review.

6/10 - Ok

Viajante verificado

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Resposta de Eugene em 9 de jun. de 2018
The review is blank.

4/10 - Insatisfatória

Viajante verificado

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Great staff
The Hotel is old,but the staff that works there are great!They are super friendly and helpful!
Resposta de Eugene em 9 de jun. de 2018
Thank you for taking the time to write the review

6/10 - Ok

C

Pontos negativos: Limpeza e conforto do quarto
The first day the room was not good at it was damp the carpet was smelling and its was so small for 4 adults also their cupboards was full od dust we complained and they moved us to another room its better than that nice view but the problem we had is when we woked up on Monday Morning and the water was cold.Also their room has no twin plugs we had to go and buy for ourselves to able to charge our phones
Resposta de Eugene em 9 de jun. de 2018
We are sorry that you didn't enjoy your stay at The Ritz. The hotel is now newly renovated and re-opened in December 2017. We look forward to welcoming you back

6/10 - Ok

Vuyiseka, Pretoria

Pontos positivos: Serviço e funcionários
Rejuvenating
We enjoyed our stay and had lots of fun together. Though the rooms weren't really up to our standards, the staff were amazing.
Resposta de Eugene em 9 de jun. de 2018
Thank you for taking the time to write a review. our rooms are now renovated so you should visit again so that we can showcase it to you.

4/10 - Insatisfatória

Viajante verificado

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
insatisfaction
hôtel très vétuste, gros probleme d humidité, d isolation et d insonorisation dans les chambres.cadre peu agréable en dépit d une bonne implantation géographique (vue mer,montagne)
Resposta de Eugene em 9 de jun. de 2018
Thank you for your review. The hotel is completely renovated and reopened in December 2017 under new management. You should visit us again.

2/10 - Terrível

Frank

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Resposta de Eugene em 26 de jul. de 2018
Hi there. This review appears to be blank.

6/10 - Ok

Viajante verificado

Pontos positivos: Serviço e funcionários
Pontos negativos: Conforto do quarto
Enkelt nat - af nød.
Da en anden booking var glippet måtte vi finde et hotel i al hast - Ritz havde plads til to voksne og to børn. Vi boede der kun en nat. Hotellet er af ældre dato og derfor ret nedslidt. Internettet fungerer dårligt og ligeledes elevatorerne hvilket er irriterende når man bor på 12. Etage. Personalet var meget behjælpelige og medvirkede til at vores ophold blev ok trods de uheldige omstændigheder.
Resposta de Eugene em 9 de jun. de 2018
Thank you for your review. The hotel is now completely renovated and opened again in December 2017 under new management

2/10 - Terrível

Aditi, Qatar

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Try avoiding it ...
Hotel is under renovation... So lifts take a lot of time. Our toilet flush was broken....took multiple plumber visits but couldn't get sorted properly. Tried room service ( for a bottle of water) once and it never arrived..... On calling again, I was told that he water wasn't sent because they realized nobody had informed me about the 'tray charge' of 50 rands per room service! I guess they just assumed that I wouldn't want to pay that charge, and hence rejected the order, without bothering to inform me!!! Ha ha
Resposta de Eugene em 9 de jun. de 2018
The hotel is now completely renovated and reopened in December 2017.

2/10 - Terrível

Lebona

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Resposta de Eugene em 9 de jun. de 2018
The review is blank

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza e serviço e funcionários
Sehr angenehme Mitarbeiter, gut gelegenes Hotel und bester Preis. Leider unrenoviertes Zimmer, jedoch bewohnbar.
Resposta de Eugene em 9 de jun. de 2018
Thank you for writing your review. The hotel is now renovated and under new management.

4/10 - Insatisfatória

Morgan , Stockholm

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Stor arbetsplats mycket oljud. Smutsigt
Blev till delad rum på 19e våningen väldigt fin. Men gick inte stanna där mer än en timme innan de började borra i väggarna. Så var tvungen att byta rum direkt. Till några våningar lägre ner med mindre oljud. Poolen var kallt och smutsig ingen som bada i den.
Resposta de Eugene em 12 de jun. de 2018
Dear Morgan We are sorry to hear that this was your experience. I am happy to advise that the hotel renovation is now completed and we have a brand new hotel to showcase to you on your next visit.

10/10 - Excelente

Edward, Spokane, WA

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great last minute option!
Front desk agent was friendly, helpful and accommodating. They were helpful in arranging transportation to the airport. Vehicle was nice and the driver did a great job getting us to the airport on time.
Resposta de Eugene em 12 de jun. de 2018
Dear Sir/Madam Thank you for your positive feedback. We are glad you enjoyed your stay with us.

6/10 - Ok

Lorenza, Forlì

Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
C'è di meglio!
Hotel decisamente datato, poca spesa ma poca soddisfazione
Resposta de Eugene em 12 de jun. de 2018
Dear Sir/Madam We are sorry that this was your experience. I am happy to let you know that the hotel has been renovated and re-opened in December 2017

6/10 - Ok

Viajante verificado

Resposta de Eugene em 12 de jun. de 2018
This review appears to be blank

6/10 - Ok

Viajante verificado

Pontos positivos: Serviço e funcionários
Resposta de Eugene em 12 de jun. de 2018
This review appears to be blank

10/10 - Excelente

annemarie

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Resposta de Eugene em 12 de jun. de 2018
This review appears to be blank

2/10 - Terrível

Viajante verificado

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Rezeption und Restaurant sind ganz in Ordnung. Die Zimmer sind sehr grenzwertig.
Resposta de Eugene em 12 de jun. de 2018
Dear Sir/Madam Thank you for your review. I am happy to advise that the hotel has been renovated and re-opened in December 2017

6/10 - Ok

Gawie, Kraaifontein

Pontos negativos: Condições e instalações da propriedade
No Aircon
No Aircon! Not working..
Resposta de Eugene em 12 de jun. de 2018
Dear Sir/Madam We are sorry to hear this was your experience. I am happy to let you know that the hotel has been completely renovated and reopened in December 2017

6/10 - Ok

Viajante verificado

Pontos positivos: Serviço e funcionários
Resposta de Eugene em 12 de jun. de 2018
This review appears to be blank

6/10 - Ok

Viajante verificado

Pontos negativos: Conforto do quarto
Resposta de Eugene em 12 de jun. de 2018
This review appears to be blank

2/10 - Terrível

Lee, Umhlanga

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
We get to the hotel and I wait 15mintutes for them to try and find my booking. Even though I had told them 2 hours before that I was coming. The concierge hands is our room keys and says that your stay includes a free breakfast taking place from 7-10am the next day. We go up to our room, which needs to be revamped. None of the lights were plugged in, there are no two prong plug fittings. The Aircon doesn't work, the bathrooms are disgusting. Old toilet roles were on the window sill, the floor hadn't been swept properly. Seemed like the worst hotel choice. Pictures on the internet are such a con! We survived the night and went for our breakfast.. Only to find out at check in that I must now pay R330 for the breakfast which I was told was free, and then pay another R50 for my parking which was also stated "free" when I booked the hotel. Definitely won't recommend it.
Resposta de Eugene em 12 de jun. de 2018
Dear Sir/Madam I am sorry to hear this was your experience. The management of the hotel has since changed and we have completely renovated the hotel.

2/10 - Terrível

mmatjatji, Centurion

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Old hotel
I was put in a room whose aircon was not working. I was later changed to another room whose aircon was leaking water through out the night. This hotel is very very old and needs to be refurbished
Resposta de Eugene em 12 de jun. de 2018
Dear Sir/Madam I am sorry to hear this was your experience. I am happy to advise that we have renovated the hotel. It reopened in December 2017.

4/10 - Insatisfatória

Jaspal, Malaysia

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Could get a better place than this ...
Hotel service was bad... aircon is horrible .. aircon not cold at all... am sweating during day n night ... cockroaches ... satelite tv not working at all ... kettle also faulty and service was bad
Resposta de Eugene em 12 de jun. de 2018
Dear Sir/Madam I am sorry to hear that this was your experience. I am happy to advise that the hotel has been completely renovated. We reopened the hotel in 2017.

6/10 - Ok

Viajante verificado

Pontos positivos: Serviço e funcionários e conforto do quarto
Staff friendly Funny smell in room
Resposta de Eugene em 12 de jun. de 2018
Dear Sir/Madam I am sorry to hear that this was your experience. I am happy to advise that the hotel has been completely renovated and reopened in December 2017