10/10 - Excelente
Gustavo
7 de dez. de 2017
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Great apartment, bad check-in experience
The apartment is great and is located within a walking distance from many points of interest like V&A Waterfront and Long St. The apartment is big and has all the appliances needed for a comfortable stay. The only shortcoming of my experience was the check-in. I had no one to receive me at the time of my arrival. I spent more than 24 hours traveling and of course I didn't get the late message saying that I was suppose to collect the apartment's key at another building. Please notice that not everyone will have a telephone line available by the time they arrive in SA, specially the ones coming from overseas. Arriving at this other building I was told by the security that was no key/package for me there (now you imagine yourself just arriving in a strange country after long hours of travel). After a few minutes he finally found the package and I was able to get in the apartment. I also had problems collecting the breakage and cleaning fees (please notice that you still need to pay these fees on your arrival apart from what you have paid already in hotels.com - why not to charge it here already?). We had to to schedule the encounter two times to finally get the fees collected (first one the host was running late and we had to postpone due our tight agenda). This is very bad if you are a tourist and really have to be on time for tours and specific attractions. I understand that it was probably a very specific situation, so I give it my recommendation anyway.
Gustavo
Hospedou-se por 7 diárias em nov.. de 2017
