2/10 - Terrível
T H.
10 de mar. de 2026
Pontos positivos: Limpeza
Would give zero stars if it were an option. I wasn't going to leave a review before the investigation with VRBO was closed but since they've reviewed me im VERY curious.Unit is fine. Property manager is a nightmare. We challenged them on their collection and treatment of personal information. Including but not limited to:- Why they need the full name and age of any friends coming into the unit for a glass of wine, even if they aren't staying the night- taking photos of IDs on a personal phone- (attempting) to take photos of credit cards on a personal phoneVRBO confirmed that the way they were handling/collecting personal information was not proper. The property manager didn't know I had already verified with VRBO what was/wasn't correct. They retaliated when we challenged the improper collection/handling of personal information and fabricated a story about having video proof of my partner being rude to a housekeeper. I notified VRBO and asked they request the video which would show that: 1) the accusation of being rude to a housekeeper was a lie 2) it would show them taking photos of ID and credit cards on a personal phone. VRBO requested the video and then the property manager's tune changed slightly. They sent a huge email, not taking ownership for the original issues raised and somehow asking that I drop the matter. At the end they asked for a "Truce".The lack or maturity and professionalism is quite shocking.If still managed by Rockies Rentals, run!
T H.
Hospedou-se por 1 diária em fev. de 2026
