We regret you had to go through this experience, all hotels, beds and breakfasts and Airbnb rentals these days set up their own policies and rules, it is always up to the traveler to choose the place they would like to stay, but it is also their responsibility to READ what is offered and what restrictions apply, either you or your travel agent should have been aware of the no children policy, this is a place that caters to adults and our clients appreciate and like it this way. We did try to come to an agreement with you through Expedia and you did not comply, which in turn puts us in the position of charging for a cancelled stay within hours of the occupancy of the room, also, part of the policies listed in our advertising in all our booking channels. We also spoke to you with respect and as much understanding as possible, but threats and intimidation usually do not help in resolving matters, that was what you used the majority of the interaction you had with us. We hope you had a safe journey home.

David, thank you for choosing YurInn to end your vacation in Cancun, hope to have you staying with us again!

Justin thanks for your words. We are happy to know that your stay at YurInn has been more than you expected. Hopefully you come back soon!

Dear Barry, we felt so well when we read your comments, we want to thank you for it! Hasta la próxima !

Excellent!, see you next time you are in Cancun, Mexico.

Dear Gary and Rita, thank you for choosing YurInn to finish you anniversary celebration with us ! Hope to host you again soon!

Thanks for your kind words Shevanique, hope to see you again! Nat and Yuri

Thanks Christian !

Yessss, and we hope there is a 3rd time and more. Nuestra casa es su casa!