Unless you have a car, which I didn't as I was visiting Canberra for work, you have to catch a cab out to the LJ Hooker office in Manuka. They give you your keys and tell you the actual location of your room. In my case it was back in the city so after a $40 cab ride I am at the front door of the building. Incidentally I was told that I would need to return the keys to the LJ Hooker office the next morning so another $40 cab ride. I advised I would not be doing this. Instead I would leave them in the room. The proximity reader did not work on the front door so I could not access the building. A call to the LJ Hooker office results in 'I cant help you I just give out the keys'. It was suggested that perhaps I could try accessing the building via the car park as most guests get in that way. Found the car part entry, which appears to be for another building, and walked around and around and down and down until I found spots similar to the one on my paperwork then located a lift. This did take me to the right floor and then found my room. The room was split over three levels which was fine. I like a TV in the bedroom, there wasn't one. No compendium to assist with local eateries etc. The final straw, one of the sliding doors was not locked and could not be locked so the room was not secure. Big disappointment. Would never recommend this place.