6/10 - Ok
Elliot, Mere
Viagem a dois
22 de nov. de 2025
Pontos positivos: Limpeza e condições e instalações da propriedade
The installations of the hotel are fantastic and it has a great potential to be an outstanding hotel. It is just a shame that it isn’t what you expect based on the reviews online.
The service although most of the people working there are really trying their best they are not to the standard of a 5 star hotel. Over 50% of them don’t really speak English and it is impossible to talk to them or for them to understand you.
Some of the facilities that are on site are not really open to the public. In our booking it says 2 restaurants but in reality there’s only the pool cafe open and the second restaurant is only use for private events.
There’s a yoga, Pilates, sauna etc but none of it is advertised at all by any of the employees so we only figured they existed when we went around the premises and saw them. Of course we were not aware if they are open or not as no one gave us any information.
The room is beautiful but we were never able to talk to reception as the phone only works for the “in dining menu” there’s no map of the hotel or any explanation if we can use the bicycles or if we need to rent them. The lack of clarity made our stay less comfortable.
Elliot
Hospedou-se por 2 diárias em nov.. de 2025