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Avaliações de UpValley Inn & Hot Springs, Ascend Hotel Collection

2.5 out of 5
UpValley Inn & Hot Springs, Ascend Hotel Collection
1865 Lincoln Avenue, Calistoga, CA

Avaliações

9,0

Maravilhosa

Nota 10 - Excelente. 441 de 722 avaliações" "
Nota 8 - Boa. 199 de 722 avaliações" "
Nota 6 - Ok. 49 de 722 avaliações" "
Nota 4 - Insatisfatória. 16 de 722 avaliações" "
Nota 2 - Terrível. 17 de 722 avaliações" "

9,4/10

Limpeza

9,2/10

Serviço e funcionários

8,6/10

Comodidades

8,8/10

Condições e instalações da propriedade

9,0/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

ANGELICA

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Muito boa a estadia
Hotel bem confortável, a recepção foi extremamente atenciosa e prestativa
Hospedou-se por 1 diária em jan. de 2023
Resposta de General Manager em 25 de jan. de 2023
Hello Angelica. Thank you for posting about your stay with us. Happy to hear that you enjoy your experience. Thank you and have a great day!

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Eu voltaria com certeza
Gostei do hotel, uma vista linda e um café da manhã bom, estilo americano
Hospedou-se por 1 diária em dez.. de 2018

8/10 - Boa

Mariana

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Valeu a pena
Um hotel com uma vista linda, o bar tinha apenas dois tipos de pratos à noite (estavam ok) e o café da manhã tinha frutas, panquecas, sucos.
Hospedou-se por 1 diária em dez.. de 2018

10/10 - Excelente

Cassius M

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Conveniente hotel simples e bom próximo ao centro
Relativamente simples, mas bom hotel, com belo quarto, espaçoso e com boa área de lazer, de fácil acesso, a algumas quadras do centro (dá para ir a pé tranquilo, só é um pouco escuro à noite). Serviço atencioso e gostosa varanda no quarto.

8/10 - Boa

Julio, Sao Paulo

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ótimo hotel perto dos vinhedos
Ótimo hotel no final do Napa Valley. Limpo, confortável
Hospedou-se por 1 diária em nov. de 2017

8/10 - Boa

Samuel

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2017

2/10 - Terrível

Carlo

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
We came here for a last minute memorial weekend trip. With a $500 lodging cost per night and good reviews from Expedia, we were expecting a decent experience. First, one of their selling point of this Inn is that there is a hot spring experience right at this location. In fact they even included hot spring as a part of their name. We of course, decided to go straight to the pool/ hot spring area for this experience. Let me tell you, it looks like swamp spa. The water was groggy and yellowish with extreme water damage and mold all around the the mini pool and jot spring (hot tub). It was straight from a horror film. The pool needs some serious maintenance. Please see pics. Second, the air conditioning of the rook sounded like a helicoptor right beside us. We couldn’t keep it more than a few minutes. As a result, we had to open the window and since our room was positioned right outside of the street, we had car noises throughout the night. Needless to say, we didn’t have any rest throughout our 2 nights stay. Lastly, the room didn't even offer basic necessity like water. Please review our pics and video to experience our not so memorable Memorial Day weekend at Up Valley Inn.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Manager em 28 de mai. de 2024
Thank you for taking the time to complete the post stay survey.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 - Ok

Izabela

The place was quiet and very close to the town. Walkable and beautiful environment. The hotel room was average. I liked the refrigerator and the personal patio. The bathroom had mold on the wall. The hotel experience was not worth $500 a night.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Manager em 28 de mai. de 2024
Thank you for taking the time to complete the post stay survey On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 - Excelente

Jason, Union city

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Great property and close walkable distance from downtown Calistoga.
Hospedou-se por 1 diária em mai. de 2024
Resposta de General Manager em 22 de mai. de 2024
We appreciate you taking the time to post a review about your experience with us. We are happy to hear that you enjoyed your stay and we exceeded your expectations. I am looking forward to seeing you again on your next trip to Calistoga. Thank you

8/10 - Boa

Kimberly

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Overall I was content the stay with the cute ambiance, clean room, and convenient location. I didn’t use the pool or hot tub because the water had a green tint so wasn’t sure if it was over chlorinated or the pool was dirty. The room was recently remodeled but the AC unit didn’t seem to be updated. It was about 90 degrees in Calistoga during my stay, so I turned on the AC. It was loud like a jet engine, which made it hard for a light sleeper like me to sleep through the night. I would have been okay with sleeping with the window open at night but there were a lot of gnats flying outside and didn’t want to deal with too many inside.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de General Manager em 16 de mai. de 2024
Thank you Kimberly for taking the time to post a review about your experience during your stay with us. We appreciate the feedback and I will have my staff check the AC unit in that room to make sure that it's functioning properly. We hope to get another chance to serve you on your next trip to Napa Valley. Thank you again for choosing to stay with us

10/10 - Excelente

Ozge

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room was clean and comfortable. Staff were friendly. Walkable to city center during daylight. The coffee could be better. I would recommend this hotel.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 13 de mai. de 2024
Thank you so much for taking the time to post a review about your stay with us. I am happy to hear that we exceeded your expectations and we hope to see you again on your next visit to Calistoga. Thank you again for choosing to stay with us.

2/10 - Terrível

Elizabeth

Viagem a dois
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
The jacuzzi needs a scrub, the pool needs a skimming for bugs, the toilet kept running after flush so much I had to turn the water supply OFF, the "boutique" shower of 1 glass covers only the 1/2 of the cubicle, the rest you get to be cold if not in the water. When front desk was advised, I got a "sorry". Really? Would not recommend anyone else stay there.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 28 de mai. de 2024
Thank you for taking the time to complete the post stay survey. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 - Excelente

Sylvia

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Loved the mineral baths!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de General Manager em 3 de mai. de 2024
Thank you so much for taking the time to post a review about your experience with us. We are happy to hear that we exceeded your expectations and we look forward to seeing you again on your next trip to Calistoga.

8/10 - Boa

Luke

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 3 de mai. de 2024
We are happy to hear that we exceeded your expectations during your time with us. Looking forward to seeing you again on your next trip to Calistoga.

10/10 - Excelente

Megan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property had a beautiful view. It was just around the corner from town. The UpValley Inn is quint. The pool, hot tub, sauna, and steam room were very nice. The front desk staff were very nice and helpful.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de General Manager em 3 de mai. de 2024
Thank you so much for taking the time to post a review about your stay with us. I am happy to hear that we exceeded your expectations and hope to see you again on your next trip to Calistoga. Thank you again for choosing to stay with us

8/10 - Boa

Mariam

Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 16 de mai. de 2024
We appreciate you taking the time to post a review about your stay with us. We are happy to hear that you enjoyed your stay with us and hope to see you again on your next trip to Napa Valley. Thank you again for choosing to stay with us and have a great rest of your day

4/10 - Insatisfatória

Holli C

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Comodidades e condições e instalações da propriedade
The geothermal pool was way too hot. Perhaps they could find a way to cool it like they do at Harbin Hot Springs, which is where we ended up going for the two days of our stay. We had to pay $99 each for the membership and travel from Upvalley to Harbin each day if we wanted to enjoy geothermal pools. Also a big issue was that they advertised that they had the filtered water dispenser, but is has been out of order the entire stay. We were able to use the dispenser at Harbin Hot Springs. The last day, Sunday, we booked massages at a local resort and will enjoy their temperature regulated geothermal pools afterwards. So in total, we used Upvalley as a place to sleep only. Not really worth it and we will not stay here again. Very disappointed that EXPEDIA WOULD NOT LET ME CANCEL MY RESERVATIONS WHEN WE ARRIVED AND WERE UNDERWHELMED.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 3 de mai. de 2024
Thank you for taking the time to post a review about your experience with us. I apologize for failing to exceed your expectations during your time. Unfortunately, the water filter system issue was out of our control. We did reach out to the company to send out a tech to fix the issue. due to it being on the weekend, they were unable to fix the issue until later in the week. I understand I need something inconvenient for our guests. We appreciate your patience and understanding

8/10 - Boa

Claire

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Seems like the rooms were recently renovated/updated and were nice and clean. The steam room and sauna by the pools seemed brand new, clean and well kept. Pool/hot springs area is a bit outdated but still did the trick for a nice spa weekend.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 3 de mai. de 2024
Thank you so much! Sounds like you enjoyed your time with us and we exceeded your expectations. Looking forward to seeing you again on your next trip to Napa Valley

8/10 - Boa

Priscilla

Pontos positivos: Comodidades e condições e instalações da propriedade
This place was nicely remodeled and I really enjoyed the room and very comfortable bed! My only complaint was the pool and spa could REALLY use a refurbishment! They were outdated and uninviting. The hot springs were the whole draw to the property and we didn't use it much for that reason. Disappointing.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 3 de mai. de 2024
Thank you so much for taking the time to post a review about your state with us. We appreciate your feedback as we will use it to enhance our guest experience and expectations going forward. We hope to get a chance to serve you again on your next visit to Calistoga. Thank you for choosing to stay with us

10/10 - Excelente

Norman

Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 3 de mai. de 2024
Thank you for taking the time to post a review. I am happy to hear that you enjoyed your time doing your stay with us and that we exceeded your expectations. Looking forward to seeing you again on your next trip to Calistoga

8/10 - Boa

Mary

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Loved the clean open air mineral pool, steam room & sauna. Access to Starbucks coffee & hot chocolate in the lobby with Keurig coffee/tea pods & fridge in the room made the stay comfortable and enjoyable. Staff were friendly & helpful.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de General Manager em 3 de mai. de 2024
Thank you for taking the time to post a review about your experience with us. Looking forward to seeing you again soon on your next trip to Napa Valley

10/10 - Excelente

Eunice

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very quiet and safe. Close to downtown Calistoga.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 3 de mai. de 2024
Thank you so much! We appreciate you taking the time to post a review. Looking forward to seeing you again soon

10/10 - Excelente

Jacqueline

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was very friendly and helpful! The accommodations were very clean and attractive. The only negative was that I personally found the hot tub was not warm enough.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 3 de mai. de 2024
Thank you so much for taking the time to post a review regarding your experience with us. I am happy to hear that we exceeded the expectations during your stay and we hope to see you again soon on your next trip to Calistoga.

8/10 - Boa

Julie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We enjoyed our stay! The room was very clean, quiet and comfortable. The mineral pool and jacuzzi were very nice to soak in after a day of exploration. Sauna and steam room were nice too! The only complaint would be the accumulation of trash outside the rooms. Multiple bags on the ground and trash outside was not emptied the entire time we were there (2.5 days). Overall, it was nice and I would stay here again.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 3 de mai. de 2024
Thank you so much for taking the time to post a review in regard to your experience during your stay with us. I am happy to hear that you enjoy your time with us overall. Thank you for bringing the issue to my attention I will speak to my staff to make sure that this gets fixed to enhance our gas experience going forward. Thank you again for choosing to stay with us

10/10 - Excelente

Antoinette

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely hotel with walkable dining options and a wonderful trail nearby. Enjoyed the pool and saunas. Will definitely come back.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 3 de mai. de 2024
I am glad to hear that we exceeded the expectations during your time with us. I am looking forward to hosting you again soon.

10/10 - Excelente

J

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Budget-friendly, close walk to town, and very comfortable beds!
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 3 de mai. de 2024
We are happy to hear that we exceeded your expectations during your time with us. Thank you so much for taking the time to post a review. Looking forward to seeing you again in the near future

10/10 - Excelente

Kathryn

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I love the pool, hot tub, steam room, and sauna! The rooms are large and comfortable and the staff is great. I also appreciate how quiet it is. I have stayed twice and will return again.
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 3 de mai. de 2024
Thank you so much! We look forward to seeing you again on your next trip to Calistoga. Thank you again for choosing to stay with us. Have a great rest of your day

10/10 - Excelente

PHILIP

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice facility and the hot spring pools, a little aged, were great! The steam room and sauna are very nice!
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 3 de mai. de 2024
I am happy to hear you enjoyed our facilities during your time with us. We appreciate your feedback. Thank you again for choosing to stay with us and have a great rest of your day

10/10 - Excelente

Heidi

Viagem a dois
Pontos positivos: Comodidades
Everything
Hospedou-se por 1 diária em dez.. de 2023
Resposta de General Manager em 3 de mai. de 2024
Thank you so much for taking the time to post a review about your experience during your stay with us. We are happy to hear that we exceeded your expectations and we hope to see you again soon on your next trip to Calistoga

10/10 - Excelente

Hazel

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved the sauna and steam room. Took advantage of the free bike for a couple of hours and rode to town and was able to visit the Sharpsteen museum (free admission). Less than 10 minute drive to Castello di Amorosa castle winery.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de General Manager em 3 de mai. de 2024
I am happy to hear you enjoy your time doing your stay with us. We hope to see you again on the next trip up to Calistoga. Thank you and have a great day

6/10 - Ok

Marissa

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I was really hoping for a romantic getaway in Calistoga, but felt the property was lacking that ambiance. The two “mineral pools” were chlorinated and basically felt like a regular pool and a jacuzzi. They were crawling with kids, all the way up until pool close. I did enjoy the saunas, definitely the redeeming quality of the hotel.
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 25 de mar. de 2024
Thank you so much We appreciate your feedback about your experience during your stay with us. Our outdoor mineral pools in the Jacuzzi require chlorine to meet Napa County's requirements. As we are a family-friendly place, at certain times of the year there are families here with children that would utilize the amenities that we do offer all of our guests. Thank you so much for choosing to stay with us and have a great rest of your day.

4/10 - Insatisfatória

elena

Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 3 de mai. de 2024
I apologize for failing to exceed your expectations during your time with us. I hope we get another chance to serve you soon on your next trip to Calistoga

10/10 - Excelente

Ersan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
clean and great experience in check-in
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 25 de mar. de 2024
Thank you so much! We appreciate your feedback and are happy to hear you enjoy your stay. Looking forward to seeing you again on your next trip to Calistoga. Thank you and take care

10/10 - Excelente

Paula

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great mineral water pool, view, quiet
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 21 de mar. de 2024
Thank you for taking the time to post a review about your stay with us. Happy to hear that you enjoyed our mineral pool during your stay. Looking forward to seeing you on your next visit.

10/10 - Excelente

Kristen, SEMINOLE

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I am glad i stayed here for my first time in Napa. Not too close to many wineries but not far for many in the northern part of the valley like Castello di Amorosa and Sterling. A short drive (or walk if you'd like) to their downtown with some pretty good dining options. The property eas clean and lived the ice and water machine. I stayed in a king suite with a patio and it was awesome...too bad it rained most of the time. I think this is a good and affordable place to stay and I would recommend it.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de General Manager em 21 de mar. de 2024
Thank you so much for taking the time to post a review about your experience during your stay with us. We are happy to hear that you enjoyed your stay and we hope to see you again on your next trip to Calistoga

10/10 - Excelente

Rina

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The mineral hot springs pool, steam room and sauna were fantastic! We only wish it opened earlier than 9am. Staff was very friendly, the rooms were clean and parking was easy. It was very close to the restaurants and shopping, and we will definitely stay here again.
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 25 de mar. de 2024
Hello Rina. Thank you so much for taking the time to post a review about your experience with us. We are happy to hear that we exceeded your expectations and we look forward to seeing you again soon on your next trip to Calistoga. Thank you and have a great rest of your day

6/10 - Ok

Pascal, Breitenbach am Inn

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Die Zimmer, die Aufenthaltsmöglichkeiten und der Saunabereich waren schön, sauber und neu. Die Poolanlagen waren jedoch leider sehr marode und einfach dreckig. In beiden Pools sehr viele Blätter und Insekten. Eigentlich müssten diese beide saniert oder neu gebaut werden. Sonst war es ein netter Aufenthalt. Für eine oder zwei Nächte ausreichend.
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 21 de mar. de 2024
Ich freue mich, dass Sie eine Bewertung zu Ihrem Aufenthalt bei uns abgegeben haben. Vielen Dank für Ihr Feedback, da wir es nutzen werden, um die Erwartungen und Erfahrungen unserer Gäste in Zukunft zu verbessern. Vielen Dank und einen schönen restlichen Tag

10/10 - Excelente

Anna Katrina Urbana

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean, with pool
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 13 de mar. de 2024
Hi Anna. Thank you for taking the time to post a review about your stay with us. We are happy to hear that you enjoyed your experience and we hope to see you again on your next trip to Calistoga.

10/10 - Excelente

Thomas

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The spa, steam bath ,hot tub and mineral pool were excellent, this time of year the place wasn't crowded made for excellent stay.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de General Manager em 9 de mar. de 2024
Hello Thomas. We appreciate you taking the time to post about your experience with us. I am happy you enjoyed your stay and hope to see you again shortly. Thank you and have a great day!

10/10 - Excelente

Ladawan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 27 de fev. de 2024
Thank you so much for taking the time to post a review about your stay with us. We are happy to hear that we exceeded your expectations and we hope to see you again soon on your next trip to Napa Valley. Thank you again for choosing to Stay with us and have a great rest of your day.

10/10 - Excelente

Mark

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great property. Close to downtown. Very clean. Very nice staff.
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 27 de fev. de 2024
Thank you so much! We appreciate you taking the time to post a review about your experience during your stay with us. We are happy to hear that we exceeded your expectations and we hope to see you again soon on your next trip to Calistoga. Thank you again for choosing to stay with us and have a great rest of your day.

8/10 - Boa

Cheryl

Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 3 de mai. de 2024
We appreciate you taking the time to post a review. We hope to see you again on your next trip up to Napa Valley. Thank you for choosing this day with us

10/10 - Excelente

Jean

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Front desk was able to let us check in early. Unfortunately, the weather wasn't good, so we pretty much just stayed in our room.
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 27 de fev. de 2024
Hello Jean. Thank you again for taking the time to post a review. We hope to see you again soon when the weather improves. Thank you again for choosing I stay with us and have a great rest of your day.

6/10 - Ok

titus

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Nice place
Place is good,some of it can use a little tlc,like the pool especially,saunas were nice and the property is located nicely. Would stay again
Hospedou-se por 2 diárias em fev. de 2024
Resposta de General Manager em 27 de fev. de 2024
Thank you so much for taking the time to post a review about your stay with us. We appreciate the feedback as we will use it to improve our guest's experience and expectations going forward. Thank you again for choosing to stay with us and have a great rest of your day.

10/10 - Excelente

Kaylana

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em fev. de 2024
Resposta de General Manager em 27 de fev. de 2024
We appreciate you taking the time to post a review about your experience during your stay with us. We are happy to hear that you enjoy your time and we hope to see you again on your next trip to Napa Valley. Thank you again for choosing to stay with us and have a great rest of your day.

10/10 - Excelente

Mikhail

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 27 de fev. de 2024
Thank you for taking the time to post a review about your experience with us. We are happy to hear that you enjoy your time and we hope to see you again soon on your next trip to Calistoga. Thank you again Have a great rest of your day.

2/10 - Terrível

Ashley

Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 16 de fev. de 2024
Hello Ashley. I apologize for not meeting your expectations during your time here with us. Thank you for the feedback as we will use it to improve our guest satisfaction going forward. Thank you for choosing to stay with us.

10/10 - Excelente

Aleksandr

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location, clean place
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 27 de fev. de 2024
Thank you very much for taking the time to post a review about your experience during your stay with us. We are glad to hear that you enjoyed your stay and we hope to see you again on your next trip to Calistoga. Thank you again for choosing to stay with us and have a great rest of your day.

10/10 - Excelente

Boris

Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 27 de fev. de 2024
Hello Boris. We appreciate you taking the time to post a review about your experience during your stay with us. We are happy to hear you enjoy your time and we hope to see you again soon. Thank you and have a great rest of your day

10/10 - Excelente

Carissa

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 27 de fev. de 2024
Hello Carissa. Thank you so much for taking the time to post a review about your stay with us. We are happy to hear that you enjoy your stay. We hope to see you again shortly on your next trip to Napa Valley. Thank you again for choosing to stay with us and have a great rest of your day.