2/10 - Terrível
Lyette
Viagem com a família
15 de set. de 2021
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
This was the absolute most filthy and poor smelling, terribly appointed condo that I’ve ever been in. There was garbage left in the cupboard, all the glasses were filthy, the toilet was broken , the underground parking access was broken ans needed 2 people to access which was impossible. Street parking was unavailable and only for 2 hours if available. The beds were terrifyingly gross and the pillows were horrifyingly used and dirty. The floors were filthy and there was a film of grease and hair everywhere. We had to leave and find alternate accommodation. The access to the property was unavailable at agreed check in time and we had to wait over an hour. communication was terrible and the owner expected us to stay with a broken toilet that ran loudly and he expected us to shut off the water valve between uses. I kindly requested a full refund. The owner refuses to communicate with me. I request a full refund. This property is not as described in any way. We were extremely inconvenienced and he offered zero assistance. No basic kitchen amenities like wine glasses and the dishwasher was full of dirty dishes. It was very smelly and there were gross food crumbs all over the floors and chairs. We took many photos to prove this horror show. Please advise when I will receive my refund. We had to go stay at a hotel. We left the property within 20 minutes of arrival and all the owner said was other people stayed with no problems. I guess they didn’t need to park or use the restroom.
Lyette
Hospedou-se por 2 diárias em set. de 2021