We were shocked when we entered our room. The bathroom was dirty and had garbage left behind. There were some disgusting yellow stains on the toilet and inside the tub. The room was in urgent need of renovationāone of the doors was half-rotten, and only one of the three lights was working. There was also a strong, unpleasant smell throughout the room.
We immediately complained and requested cleaning service. They told us someone would come within five minutes, but no one showed up for over 30 minutes. We had to call again, and finally, after about 40 minutes, someone arrived to clean. Unfortunately, the yellow stains on the toilet and tub remained. We were told they couldnāt be removed because they were permanent damage to the building.
Iām honestly surprised that Expedia lists this hotel on their site. We had to leave early becasue of these terible conditions and they didnt agree to do refund for us. They even didnt answer to Expedia support team, as they told us after our following up.