It was my first visit to the hotel and they really surprised me with everything, we were celebrating our Anniversary so first of all we I should mention the smooth check in with the professional Mr Essam Gamal , he made everything possible to make our stay fabulous , he welcomed us and we were upgraded to a maxim suite with complimentary early check in , also Mr mohamed Mostafa was so kind and helped us with late check out although the hotel had many events , then Mr Hussein from the guest relation accompanied us from reception to our suite , he’s just amazing and his smile can really change your mood , then come the surprise with the suite that was decorated especially for our anniversary and the extremely big jacuzzi that was filled and decorated with flowers for our anniversary, not only that but after an hour the hotel send a great chocolate cake in shape of heart to our room . Actually I travel a lot and visited hundreds of hotels inside and outside Egypt , never seen hospitality and professionalism like Royal maxim kempenski , it deserve more than 5 stars , I wish I remember all the staff names to mention them because all of them are so respectful and make you feel like you are the only guest in the hotel and they are all here just for you .
The staff at the executive lounge were so helpful and the variety at lunch was very good .
The buffet breakfast at Royal maxim palace is another story , it would satisfy all tastes