Dreamland El Wahat Road,6th of October, 6th of October City
Avaliações
7,0
Boa
Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 62 de 214 avaliações" "
10 - Excelente
62
Nota 8 - Boa. 60 de 214 avaliações" "
8 - Boa
60
Nota 6 - Ok. 42 de 214 avaliações" "
6 - Ok
42
Nota 4 - Insatisfatória. 19 de 214 avaliações" "
4 - Insatisfatória
19
Nota 2 - Terrível. 31 de 214 avaliações" "
2 - Terrível
31
7,4/10
Limpeza
7,6/10
Serviço e funcionários
7,4/10
Comodidades
6,8/10
Condições e instalações da propriedade
7,2/10
Cuidado com o meio ambiente
Avaliações
6/10 - Ok
Paulo
Viagem de negócios
27 de set. de 2020
Essima estadia !
Mal, primeiro porque disseram que um de nós cativou a internet e ninguém cativou. Tivemos de pagar 60 euros de internet sem usar.
Comida sem qualidade, forçado a mudar de hotel como comprova nas minhas reservas !
Um hotel a não voltar pelo menos no Egipto !
Paulo
Hospedou-se por 7 diárias em set. de 2020
10/10 - Excelente
Jose Soriano
Viagem a dois
30 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The new rooms are incredible confortable and clean, staff are amazing and very friendly.
Food is very good we stayed in a half board and was enough for the entire day.
Concierge section is very professional and dedicated to make the client feel like at home.
Fully recommended
Jose Soriano
Hospedou-se por 8 diárias em mar. de 2024
Resposta de Alaa elbayoumi em 16 de abr. de 2024
Dear Jose Soriano, Warm greetings from Hilton Pyramids Golf. Thank you for sharing your review on Expedia. We are delighted to learn about your satisfaction regarding your recent stay with us. Your positive feedback is truly appreciated, and it motivates our team to continue providing exceptional service. We look forward to the pleasure of welcoming you back in the future. Best Wishes, Hilton Pyramids Golf team.
10/10 - Excelente
Omar
17 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Best staff 👌
Omar
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Alaa elbayoumi em 17 de mar. de 2024
Dear Omar, Warm greetings from Hilton Pyramids Golf. Thank you for sharing your review on Expedia Group. We are delighted to learn about your satisfaction regarding your recent stay with us. Your positive feedback is truly appreciated, and it motivates our team to continue providing exceptional service. We look forward to the pleasure of welcoming you back in the future. Best Wishes, Hilton Pyramids Golf team.
10/10 - Excelente
Terence
Viagem de negócios
22 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great service and professional
Terence
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Alaa elbayoumi em 17 de mar. de 2024
Dear Terence, Warm greetings from Hilton Pyramids Golf. Thank you for sharing your review on Expedia Group. We are delighted to learn about your satisfaction regarding your recent stay with us. Your positive feedback is truly appreciated, and it motivates our team to continue providing exceptional service. We look forward to the pleasure of welcoming you back in the future. Best Wishes, Hilton Pyramids Golf team.
8/10 - Boa
Lukasz
7 de jan. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Lukasz
Hospedou-se por 1 diária em jan. de 2024
10/10 - Excelente
Sven
6 de jan. de 2024
Sven
Hospedou-se por 4 diárias em jan. de 2024
2/10 - Terrível
Viajante verificado
Viagem em grupo
5 de jan. de 2024
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Disappointing stay, Not money worthy
I reserved a suite for 3 persons, the AC was bad at night when you needed more most of the times and I think it was turned off for electricity saving. The Resturant service was so bad and staff were not professional. The refrigerator was bad from the beginning and the change it 3 times till it was working good. Overall didn’t enjoy my stay and I don’t think I’m going to repeat it again in this hotel.
Viajante verificado
Hospedou-se por 11 diárias em dez. de 2023
Resposta de Alaa elbayoumi em 13 de mar. de 2024
Dear,Thank you for bringing to our attention your dissatisfaction about your recent stay. Please accept our sincere apology that your stay was not up to your expectation. Please note that all your comments have been discussed with the concerned managers in order to take the necessary actions. Feedback like yours is how we continually strive to improve, so thank you for that. We hope we have the opportunity to make it right for you.Best wishes,Hilton Pyramids Golf team.
8/10 - Boa
Callum
2 de jan. de 2024
Callum
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Alaa elbayoumi em 17 de mar. de 2024
Dear Callum, Warm greetings from Hilton Pyramids Golf. Thank you for sharing your review on Expedia Group. We are delighted to learn about your satisfaction regarding your recent stay with us. Your positive feedback is truly appreciated, and it motivates our team to continue providing exceptional service. We look forward to the pleasure of welcoming you back in the future. Best Wishes, Hilton Pyramids Golf team.
8/10 - Boa
Ravichandran
Viagem com a família
22 de dez. de 2023
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Ravichandran
Hospedou-se por 1 diária em dez.. de 2023
6/10 - Ok
Mohammad
Viagem em grupo
13 de dez. de 2023
Pontos positivos: Limpeza e serviço e funcionários
A little dated but overall clean with friendly staff. Room size was good with a balcony.
Mohammad
Hospedou-se por 1 diária em dez.. de 2023
2/10 - Terrível
ALEJANDRO
Viagem com a família
15 de nov. de 2023
Pontos negativos: Serviço e funcionários
Desastroso servicio, no me permitieron cancelar con reembolso
ALEJANDRO
Hospedou-se por 3 diárias em nov.. de 2023
2/10 - Terrível
ALEJANDRO
Viagem com a família
15 de nov. de 2023
Pontos negativos: Serviço e funcionários
Desastroso el servicio porque tuve que cancelar y no obtuve reembolso
ALEJANDRO
Hospedou-se por 3 diárias em nov.. de 2023
10/10 - Excelente
Natalie
Viagem com a família
8 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The Staff were so friendly, hotel food was amazing. Great location, lovely pool and rooms were huge
Natalie
Hospedou-se por 1 diária em nov. de 2023
8/10 - Boa
Heather
Viagem de negócios
9 de out. de 2023
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Heather
Hospedou-se por 2 diárias em out. de 2023
10/10 - Excelente
Abraham
26 de set. de 2023
Abraham
Hospedou-se por 2 diárias em set. de 2023
10/10 - Excelente
SOSAN NAJIM
5 de ago. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
SOSAN NAJIM
Hospedou-se por 11 diárias em jul. de 2023
Resposta de Hazem Ibrahim em 24 de ago. de 2023
Dear Sosan,Thank you for your feedback regarding your recent stay with us. We're delighted to hear that you had a wonderful stay overall. However, we appreciate your suggestion regarding the variety of food options.We understand that having a diverse selection of food is important to enhance the overall dining experience. We continuously strive to improve our offerings, and your feedback will be shared with our culinary team for consideration. They will carefully review your comments and explore ways to introduce more variety to our menu.We appreciate your valuable input as it helps us identify areas where we can further enhance our guests' satisfaction. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future with an even more delightful dining experience.Warm regards,Hazem Ibrahim Hotel Manager
8/10 - Boa
hussein
5 de ago. de 2023
hussein
Hospedou-se por 3 diárias em ago. de 2023
8/10 - Boa
Mwiya
21 de jul. de 2023
Pontos positivos: Limpeza e serviço e funcionários
I onderful stay, thougH the food could have used with a bit more variety.
Mwiya
Hospedou-se por 6 diárias em jul. de 2023
Resposta de Hazem Ibrahim em 24 de ago. de 2023
Dear Mwiya,Thank you for your feedback regarding your recent stay with us. We're delighted to hear that you had a wonderful stay overall. However, we appreciate your suggestion regarding the variety of food options.We understand that having a diverse selection of food is important to enhance the overall dining experience. We continuously strive to improve our offerings, and your feedback will be shared with our culinary team for consideration. They will carefully review your comments and explore ways to introduce more variety to our menu.We appreciate your valuable input as it helps us identify areas where we can further enhance our guests' satisfaction. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future with an even more delightful dining experience.Warm regards,Hazem IbrahimHotel Manager
10/10 - Excelente
Daniel
Viagem com a família
28 de jun. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Property is nice. Golf staff was not friendly. Rest of the staff were great. Area was ok. Rooms were nice.
Daniel
Hospedou-se por 4 diárias em jun. de 2023
Resposta de Hazem em 2 de jul. de 2023
Dear Daniel,Thank you for taking the time to post a review of Hilton Pyramids Golf We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! Best Regards,Hazem Ibrahim,Hotel Manager.
4/10 - Insatisfatória
JIANCHAO
Viagem em grupo
24 de jun. de 2023
Pontos negativos: Condições e instalações da propriedade
It’s old and the frig is very much noisy.
Also there’s no daily supplies such as toothpaste, toothbrush, etc.
Anyway, it’s just ok.
JIANCHAO
Hospedou-se por 1 diária em jun. de 2023
Resposta de Hazem em 25 de jun. de 2023
Dear Jianchao,Greetings from Hilton Pyramids Golf. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Pyramids Golf very soon.Kind Regards,Hazem Ibrahim,Hotel Manager
4/10 - Insatisfatória
Ayman
Viagem de negócios
27 de mai. de 2023
Pontos negativos: Limpeza e serviço e funcionários
I simply liked everything in the hotel except the room! Dated furniture, minibar isn’t working, yellowish towels, small tv, but outside the room you will see an amazing swimming pool, nice lobby, active surroundings, cheap parking.
Ayman
Hospedou-se por 3 diárias em mai. de 2023
Resposta de Hazem em 25 de jun. de 2023
Dear Ayman,Greetings from {Business Name}. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Pyramids Golf very soon.Kind Regards,Hazem Ibrahim,Hotel Manager
8/10 - Boa
KIMBERLY RIDDELL
Viagem de negócios
21 de mai. de 2023
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Sin comentarios
KIMBERLY RIDDELL
Hospedou-se por 1 diária em mai. de 2023
Resposta de Hazem em 25 de jun. de 2023
Dear Kimberly,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton Pyramids Golf soon.Kind Regards,Hazem Ibrahim, Hotel Manager.
2/10 - Terrível
Casey, Fall Creek
Viagem com família e crianças pequenas
13 de mai. de 2023
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Limpeza e condições e instalações da propriedade
The staff was good and professional but the rooms are very very dated. The ceiling in our bathroom room leaked heavily on our belongings. They also had a concert/wedding that physically shook our room until 10pm. It was unacceptable to have music this loud and very uncourteous to people trying to sleep who had early morning flights or activities as we did. I would definitely find another location to stay if I come back to Cairo.
Casey
Hospedou-se por 2 diárias em mai. de 2023
8/10 - Boa
Nermin
Viagem com a família
8 de mai. de 2023
Pontos positivos: Limpeza e serviço e funcionários
I liked the staff and the services
Nermin
Hospedou-se por 2 diárias em mai. de 2023
Resposta de Hazem em 25 de jun. de 2023
Dear Nermin,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton Pyramids Golf soon.Kind Regards,Hazem Ibrahim, Hotel Manger
10/10 - Excelente
John, San Francisco
Viagem de negócios
19 de abr. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice!
John
Hospedou-se por 6 diárias em abr. de 2023
Resposta de Hazem em 25 de jun. de 2023
Dear John,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton Pyramids Golf soon.Kind Regards,Hazem Ibrahim,Hotel Manager
6/10 - Ok
Areeba Asfand
19 de jan. de 2023
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
For a five star hotel you’d expect full service of amenities, well well well, when we were there the pool was caution taped off and no water was inside the whole time we were there. I understand that you need to maintenance the pool but it shouldn’t take a week to do so, I’m sure it still isn’t fixed. It was such an eye sore and we didn’t get to use the hot tub. And don’t get me started on the WiFi— they charge $9 a day to use it!! As well as the breakfast buffet. At the price we pay these small things should be included
But instead they want to nickel and dime you. It’s also a bit far and not walkable to anything. Sweet restaurant staff tho. And the entrance was a vibe.
Areeba Asfand
Hospedou-se por 7 diárias em jan. de 2023
Resposta de Hazem em 7 de mar. de 2023
Dear Areeba,Greetings from Hilton Pyramids Golf. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Pyramids Golf very soon.Kind Regards,Hazem IbrahimDirector of operations
2/10 - Terrível
Mohamed
17 de jan. de 2023
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Mohamed
Hospedou-se por 3 diárias em jan. de 2023
8/10 - Boa
Viajante verificado
Viagem com a família
10 de jan. de 2023
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Viajante verificado
Hospedou-se por 7 diárias em jan. de 2023
Resposta de Hazem em 7 de mar. de 2023
Dear Guest,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back.Kind Regards,Hazem IbrahimDirector of operations
2/10 - Terrível
Rima
Viagem com a família
16 de dez. de 2022
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
The room was not what i booked. We spent the first 2 days standing for maintenance..the AC, the landline, the bathroom, and the fridge were out of service. It was until i made a huge issue losing my vacation that we moved to betterroom in terms of location but the AC was not working too..i had to call for cleaning over and over too. This is not Hilton standard at all
Rima
Resposta de Hazem em 25 de jun. de 2023
Dear Greetings from Hilton Pyramids Golf. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment has been forwarded to the concerned managers to take the necessary action. Kind Regards,Hazem Ibrahim, Hotel Manager.
2/10 - Terrível
Hanadi
Viagem com a família
13 de nov. de 2022
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
1- got money when check in even I booked each room could get 3 people.
2- could not arrange all 5 rooms to be next to each other even I made a request long time before check in.
3- I have a prove to Hilton HQ if they like to show them how this Hotel clean their room and change bedding sets (video clip) but as a respect I will show only to Hilton.
Hanadi
Hospedou-se por 5 diárias em jul. de 2022
Resposta de Hazem em 25 de jun. de 2023
Dear Hanadi,Greetings from Hilton Pyramids Golf. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment has been forwarded to the concerned managers to take the necessary action. Kind Regards,Hazem Ibrahim, Hotel Manager
10/10 - Excelente
chris
31 de out. de 2022
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
chris
Hospedou-se por 5 diárias em out. de 2022
Resposta de Hazem em 25 de jun. de 2023
Dear Chris, Thank you for taking the time to post a review of Hilton Pyramids Golf We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! Best Regards,Hazem Ibrahim, Hotel Manager
10/10 - Excelente
vinicio
Viagem com a família
2 de set. de 2022
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Súper buen hotel,servicio y buena comida demás campo de golf!! Gracias
vinicio
Hospedou-se por 2 diárias em ago. de 2022
Resposta de Hazem em 25 de jun. de 2023
Dear Vinicio,We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regard to your stay with us. We are very happy to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible. We certainly hope to welcome you back in the very near future once again. Kind regards, Hazem Ibrahim, Hotel Manager
10/10 - Excelente
RIDA
15 de ago. de 2022
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was excellent
RIDA
Hospedou-se por 1 diária em ago. de 2022
Resposta de Hilton Pyramids Golf Team em 17 de ago. de 2022
Dear Valuable guest,
We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regards to your stay with us.
We are very happy to see that in general you were satisfied with the services you received during your stay with us.
We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible.
We certainly hope to welcome you back in the very near future once again.
Kind regards,
Hilton Pyramids Golf Team
10/10 - Excelente
HESHAM
Viagem com a família
5 de ago. de 2022
The most beautiful Hotel in 6th Of October city
Nice stay at a Very quiet Hotel at a beautiful location. The front desk staff is Very friendly and cute, they made my stay as enjoyable as possible.
HESHAM
Hospedou-se por 1 diária em ago. de 2022
Resposta de Hilton Pyramids Golf Team em 14 de ago. de 2022
Dear Mr. Hesham ,
We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regards to your stay with us.
We are very happy to see that in general you were satisfied with the services you received during your stay with us.
We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible.
We certainly hope to welcome you back in the very near future once again.
Kind regards,
Hilton Pyramids Golf Team
10/10 - Excelente
Ahmed
Viagem com a família
3 de ago. de 2022
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We had a wonderful experience at the Hilton Pyramids Golf Hotel in 2019. The amazing staff, the great food, the clean spacious rooms made us go back in 2022. I recommend this location to anyone who wants to feel home and surrounded by people who really care about the satisfaction and comfort of their guests.
Ahmed
Hospedou-se por 13 diárias em jul. de 2022
Resposta de Hazem em 25 de jun. de 2023
Dear Ahmed, We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regards to your stay with us. We are very happy to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible. We certainly hope to welcome you back in the very near future once again. Kind regards, Hazem Ibrahim, Hotel Manager
10/10 - Excelente
Mohamed Salah
30 de jul. de 2022
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Pool
Mohamed Salah
Hospedou-se por 1 diária em ago. de 2021
Resposta de Hilton Pyramids Golf Team em 14 de ago. de 2022
Dear Mr. Mohamed ,
We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regards to your stay with us.
We are very happy to see that in general you were satisfied with the services you received during your stay with us.
We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible.
We certainly hope to welcome you back in the very near future once again.
Kind regards,
Hilton Pyramids Golf Team
10/10 - Excelente
Jose
Viagem com animais de estimação
17 de jul. de 2022
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very confortable
Jose
Hospedou-se por 6 diárias em jul. de 2022
Resposta de Hilton Pyramids Golf Team em 18 de jul. de 2022
Dear Jose ,
We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regards to your stay with us.
We are very happy to see that in general you were satisfied with the services you received during your stay with us.
We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible.
We certainly hope to welcome you back in the very near future once again.
Kind regards,
Hilton Pyramids Golf Team
2/10 - Terrível
Amr
Viagem com a família
27 de jun. de 2022
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The worst hotel ever
I have been in hotels all over the world and have never seen a hotel so dirty and disgusting as this hotel. It says a 4 star hotel while I can confirm that this is can’t be considered as a motel even from the very old furniture to flies and tics every where even a dead fly inside the picture frame with dirty bathroom and after all this was in a suit as they clam
Amr
Hospedou-se por 1 diária em jun. de 2022
Resposta de Hilton Pyramids Golf Team em 28 de jun. de 2022
Dear Mr. Amr ,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please feel free to reach out at any time with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
We certainly hope to welcome you back in the very near future once again.
Kind regards,
Hilton Pyramids Golf Team
10/10 - Excelente
Robert
19 de jun. de 2022
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Fantastic hotel
My stay at Hilton Pyramids Golf was fantastic. Room was clean, comfortable and modern, with brilliant air conditioning. Breakfast was great and the restaurants/bar served a good variety of food for reasonable prices. Hotel had a really nice pool and decent gym. All of the hotel staff I interacted with were very friendly and helpful.
Robert
Hospedou-se por 7 diárias em jun. de 2022
Resposta de Hilton Pyramids Golf Team em 22 de jun. de 2022
Dear Robert ,
We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regards to your stay with us.
We are very happy to see that in general you were satisfied with the services you received during your stay with us.
We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible.
We certainly hope to welcome you back in the very near future once again.
Kind regards,
Hilton Pyramids Golf Team
10/10 - Excelente
reem
Viagem com família e crianças pequenas
11 de jun. de 2022
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
All the staff were amazing including the receptionist Nada
reem
Hospedou-se por 2 diárias em jun. de 2022
Resposta de Hilton Pyramids Golf Team em 12 de jun. de 2022
Dear Ms. Reem ,
We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regards to your stay with us.
We are very happy to see that in general you were satisfied with the services you received during your stay with us.
We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible.
We certainly hope to welcome you back in the very near future once again.
Kind regards,
Hilton Pyramids Golf Team
4/10 - Insatisfatória
Femi
5 de jun. de 2022
Pontos negativos: Comodidades e condições e instalações da propriedade
Femi
Hospedou-se por 1 diária em mai. de 2022
8/10 - Boa
Vinay
Viagem de negócios
4 de jun. de 2022
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
It’s was a good stay but Asian food standards should improve
Vinay
Hospedou-se por 2 diárias em mai. de 2022
Resposta de Hilton Pyramids Golf Team em 11 de jun. de 2022
Dear Valuable Guest,
We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regards to your stay with us.
We are very happy to see that in general you were satisfied with the services you received during your stay with us.
We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible.
We certainly hope to welcome you back in the very near future once again.
Kind regards,
Hilton Pyramids Golf Team
8/10 - Boa
Hans-Carlos
24 de abr. de 2022
Pontos positivos: Limpeza e comodidades
Das Hotel ist eines der älteren Hilton,man sieht das schon an der Einrichtung der Zimmer aber für das dass es älter war muss man sagen das sehr sauber gewesen ist.Man hat ein wirklich gutes Fitnesstudio&Spa plus einen wirklich Mega Golfplatz der eine kombination aus botanischer garten und golf course ist.Also essen war sehr lecker die hatten abends buffet zwar nicht die grösste Auswahl aber Geschmacklich überdurchschnittlich muss man sagen also es gab jeden Tag verschiedene Hähnchen,Rind und Fischgerichte und für Sicherheit ist gesorgt worden den es arbeiten sehr viele Security,man hat sich aufjedenfall sicher gefühlt.Ich würde persönlich wieder buchen .
Hans-Carlos
Hospedou-se por 16 diárias em abr. de 2022
Resposta de Hilton Pyramids Golf Team em 8 de mai. de 2022
Dear our valuable guest ,
We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regards to your stay with us.
We are very happy to see that in general you were satisfied with the services you received during your stay with us.
We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible.
We certainly hope to welcome you back in the very near future once again.
Kind regards,
Hilton Pyramids Golf Team
8/10 - Boa
Andrea
9 de abr. de 2022
Andrea
Hospedou-se por 22 diárias em mar. de 2022
Resposta de Hilton Pyramids Golf Team em 17 de abr. de 2022
Dear Mr. Andrea,
We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regards to your stay with us.
We are very happy to see that in general you were satisfied with the services you received during your stay with us.
We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible.
We certainly hope to welcome you back in the very near future once again.
Kind regards,
Hilton Pyramids Golf Team
8/10 - Boa
Medardo
Viagem com a família
3 de abr. de 2022
Pontos positivos: Serviço e funcionários e comodidades
The staff is friendly, but I don't think the hotel has the rank of 5 stars. The room was very dusty, old and worn furniture.
Medardo
Hospedou-se por 3 diárias em mar. de 2022
Resposta de Hilton Pyramids Golf Team em 17 de abr. de 2022
Dear Mr./Ms. Medardo ,
We would like to thank you for the time spent to write to us
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please feel free to reach out at any time with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible.
We certainly hope to welcome you back in the very near future once again.
Kind regards,
Hilton Pyramids Golf Team
10/10 - Excelente
Kimberley
Viagem a dois
21 de mar. de 2022
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent friendly staff, very helpful. Golf course was easy to get Tee times. Breakfast was heart and tasty, comfortable bar area and the outdoor pool was clean and well maintained. Rooms comfortable clean and quiet!
Kimberley
Hospedou-se por 3 diárias em mar. de 2022
Resposta de Amany em 21 de mar. de 2022
Dear Valued Guest,
We are truly heartened to receive your generous review of Hilton Pyramids Golf. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.
6/10 - Ok
Markus
Viagem de negócios
7 de mar. de 2022
Pontos positivos: Limpeza e serviço e funcionários
Personal 1A, Sauberkeit der Zimmer 1A, allerdings die Lage des Hotels, sehr schlecht, keine verbindung irgendwohin, man benoetigt immer ein Taxi, dafuer freundlichkeit des Personales sehr gut
Markus
Hospedou-se por 9 diárias em fev. de 2022
Resposta de Amany em 7 de mar. de 2022
Sehr geehrter Herr Markus,
Grüße vom Hilton Pyramids Golf. Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen über Ihren letzten Aufenthalt in unserem Hotel zu teilen. Bitte akzeptieren Sie unsere aufrichtige Entschuldigung, wenn Ihre Erfahrung dieses Mal nicht Ihren Erwartungen entsprach. Ihr Kommentar wird an die betroffenen Manager weitergeleitet, um die erforderlichen Maßnahmen zu ergreifen. Das gesamte Team freut sich darauf, Sie bald wieder im Hilton Pyramids Golf begrüßen zu dürfen.
Mit freundlichen Grüße,
10/10 - Excelente
aneece
26 de fev. de 2022
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
aneece
Hospedou-se por 6 diárias em fev. de 2022
2/10 - Terrível
Alper
24 de fev. de 2022
Alper
Hospedou-se por 3 diárias em fev. de 2022
Resposta de Amany em 26 de fev. de 2022
Dear Mr. Alper,
Greetings from Hilton Pyramids Golf. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Pyramids Golf very soon.
4/10 - Insatisfatória
Hady
Viagem com a família
20 de fev. de 2022
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Shame on Hilton
It was a short stay with such a disappointing experience - surprised how the chain named “Hilton” can have it.
Check in was long and late (not at 3 pm as announced) - reception informed that the hotel is overbooked and no rooms. Someone called me from reservation to ask if we arrived already, I told him all the things happened in the reception, but no help. They promised us a quiet and clean room. As a result we faced room with broken handle to the terrace, construction works and scaffolding front of the windows; spots on the sofa, dust everywhere (look like even from previous guests).
Being whole evening away for the meeting, we hoped to come and relax. But the extra bed for the child which was promised on check in - was not delivered. They brought it after reminder nearly 11 pm. We asked for water - and did not receive it. Like the word “service” doesn’t exist here.
On the first day we received email asking “How was your check in experience”, all disaster was described in details. But the apology answer from the hotel came only after check out when we were on the way to home.
This is first time when I really regret about our choice of the hotel.
Hady
Hospedou-se por 2 diárias em fev. de 2022
Resposta de Amany em 21 de fev. de 2022
Dear Mr. Hady,
Greetings from Hilton Pyramids Golf. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Pyramids Golf very soon.