Hi Mark, Thank you for taking the time to leave us this feedback, and we’re so sorry to hear your experience with us was not as great as it should have been. Your feedback is highly valued, and although we do try our best to offer the most impeccable service possible, there are times when we fall short of that. That being said, we do apologize for the cleanliness issues you encountered especially with the pool. It’s our highest priority to make sure our guests have the best experience possible, but if problems do arise, we try our very best to make things right in any way we can. Please let us assure you that our local Operations Team will make sure any outstanding issues are resolved to prevent similar problems moving forward. Thanks again for bringing these important issues to light, as it’s feedback like this that really makes a difference in how we move forward in offering the best service we possibly can to our guests and keeping our properties in perfect shape. If there is anything we can follow up on to make your experience with us better, please feel free to reach out any time and let us know.

Hi Cheyenne, Thank you for taking the time to leave this review and helpful feedback! We’re so happy to hear that you had a great stay with us. Please know that we will reach out to our local Operations Team about the toilet issue and have it fixed. Next time, remember our 24/7 guest hotline is always available to call with any issues that may come up. We want to make sure you’re as comfortable as you can be during your stay. By the way, you were excellent guests, and we can’t wait to have you stay with us again! -The TurnKey VR Team