Recepção

Avaliações de OYO Hotel Burlington South

2.5 out of 5
OYO Hotel Burlington South
2444 Maple Ave, Burlington, NC

Avaliações

4,6
Nota 10 - Excelente. 81 de 762 avaliações" "
Nota 8 - Boa. 93 de 762 avaliações" "
Nota 6 - Ok. 110 de 762 avaliações" "
Nota 4 - Insatisfatória. 156 de 762 avaliações" "
Nota 2 - Terrível. 322 de 762 avaliações" "

5,0/10

Limpeza

6,2/10

Serviço e funcionários

3,8/10

Comodidades

4,4/10

Condições e instalações da propriedade

4,4/10

Cuidado com o meio ambiente

Avaliações

2/10 - Terrível

Richard

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The hotel was permanently closed.
Hospedou-se por 1 diária em mai. de 2024

2/10 - Terrível

Kathrin

Viagem com a família
Pontos negativos: Comodidades
The hotel is shut down!
Hospedou-se por 2 diárias em abr. de 2024

2/10 - Terrível

Barbara

Viagem de negócios, Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
PROPERTY DOESNT EXSIST
Hospedou-se por 1 diária em abr. de 2024

2/10 - Terrível

Tamara

Pontos negativos: Comodidades
we didnt even stay at the property they are shut down
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Lisa em 2 de mai. de 2024
We are sorry for the inconvenience caused to you, Tamara! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Lisa

2/10 - Terrível

Stephen

Hospedou-se por 1 diária em abr. de 2024
Resposta de Lisa em 2 de mai. de 2024
We are sorry to disappoint you, Stephen! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Lisa

2/10 - Terrível

Alonzo

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Lisa em 2 de mai. de 2024
Hi, Alonzo! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Lisa

2/10 - Terrível

Wayne

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
This property had nasty checkin because it is named Maple Hotel and they would not honor restervation by expedia, as they say they have not been OYO for a long time. Refused to even tell me if a room was available
Hospedou-se por 1 diária em fev. de 2024
Resposta de Ammy em 3 de abr. de 2024
Apologies for the problems you had faced, Wayne! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 - Terrível

Michael

Hospedou-se por 1 diária em dez.. de 2023

2/10 - Terrível

Thomas

I don’t understand why you people keep sending me these messages, I have told you several times I did not stay at your facility because after I made reservations and got to the facility, it was no longer on by you, nor had it been for the past year obviously either you people don’t understand English or you don’t understand common sense
Hospedou-se por 2 diárias em set. de 2023

2/10 - Terrível

Thomas

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The subject property, 2444 Maple Ave, Burlington , NC, is no longer OYO Hotel Burlington South, but Maple Motel. I was told by the attendent at the office they haven't accepted online reservations in a long time and if I was to stay there I was required to pay additional funds more than I paid online for the reservation and an additional deposit. The place was TRASH, appeared there were Section 8 housing tenants everywhere......I WANT ALL OF MY MONEY BACK, THIS IS A SCAM, NEVER THOUGHT EXPEDIA WAS LIKE THIS...
Hospedou-se por 1 diária em out. de 2023

2/10 - Terrível

Matthew

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This hotel is deceiving; BEWARE!! After reserving two rooms with Orbitz, we arrived to check in. The hotel staff told her they “don’t take reservations” and she could not check in. This create a huge issue and after speaking with Orbitz and representatives from OYO (overseas customer service number) we were told nothing could be done. The hotel “saw” my reservation but she could not check in because they only service people who arrive daily and request rooms. Again, no reservations yet they could see mine in the system. Funny, right?! After hours of phone calls and finally getting in contact with a Burlington NC desk agent for OYO, they told us the hotel was no longer affiliated with OYO (since May 22) and requested Orbitz to call them. Funny, since this should have been the hotel’s responsibility back in May. This is where we lost it and cancelled our hokie reservations and chose a more reputable hotel. Lesson learned you pay for what you get and these people and establishment should be avoided at all costs. It is deceitful beyond all comprehension and Orbitz didn’t even know what was going on.
Hospedou-se por 3 diárias em out. de 2023

2/10 - Terrível

Dudley

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Location closed permanently
The hotel is permanently closed and we were not notified. Drove up to check in at 10pm and had to scramble to arrange alternate accommodation.
Hospedou-se por 1 diária em out. de 2023

2/10 - Terrível

José

Hospedou-se por 1 diária em set. de 2023

2/10 - Terrível

Mike

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Place is junk and run down don't waste your time and money go somewhere else...
Hospedou-se por 4 diárias em set. de 2023
Resposta de Ammy em 3 de abr. de 2024
Apologies for the problems you had faced, Mike! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 - Terrível

Dawn

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em set. de 2023
Resposta de Barbara em 11 de set. de 2023
Sorry for the hassle you faced, Dawn! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

2/10 - Terrível

Jasmine

Hospedou-se por 1 diária em set. de 2023
Resposta de Eva em 13 de out. de 2023
Hi, Jasmine! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time. Regards, Eva

2/10 - Terrível

sasha

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The lady at the desk was very nice and helpful. The property was the worst I have ever stayed at. I WILL Never recommend this place to any living human
Hospedou-se por 1 diária em set. de 2023
Resposta de Eva em 11 de set. de 2023
Hi, Sasha! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Eva

2/10 - Terrível

Shannon

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jul. de 2023
Resposta de Eva em 20 de jul. de 2023
Hi, Shannon! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

2/10 - Terrível

James

Viagem em grupo
Pontos negativos: Serviço e funcionários
Surprised and Frustrated
My Hotels.com booking was denied. The hotel stated that they were not accepting online reservations after 1 May ‘23. I don’t know why my booking was confirmed by email response from Hotels.com if that was the case. I was sent additional emails up until a couple of days prior to arriving at the hotel…which assured me my booking was set.
Hospedou-se por 1 diária em jul. de 2023
Resposta de Eva em 20 de jul. de 2023
We are sorry to disappoint you, James! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Eva

2/10 - Terrível

Brittany

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Didn’t have our rooms reserved for us
Hospedou-se por 1 diária em jun. de 2023
Resposta de Barbara em 26 de jun. de 2023
Hello, Brittany! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Barbara

2/10 - Terrível

Jamielyn

Hospedou-se por 1 diária em abr. de 2023
Resposta de Lisa em 3 de jun. de 2023
Hi, Jamielyn! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

2/10 - Terrível

Marie

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The front clerk was rude upon check in. When he requested the $150 cash deposit that I was unaware of he told me to cancel the reservation. The hotel appears to be going thru renovations however it was sketchy and the employees were not friendly.
Hospedou-se por 1 diária em abr. de 2023
Resposta de Maria em 30 de jun. de 2023
Sorry for the unpleasant experience you had with us. Marie! Thank you for notifying us, and we will surely be working for the better guest experience. Regards, Maria

2/10 - Terrível

Debra

Hospedou-se por 5 diárias em abr. de 2023
Resposta de Barbara em 24 de mai. de 2023
Hi, Debra! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

2/10 - Terrível

Ronald

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
They did not let me check in and was extremely rude!
Hospedou-se por 1 diária em abr. de 2023

2/10 - Terrível

phyllis, Greensboro

Hospedou-se por 1 diária em set. de 2022

4/10 - Insatisfatória

Timothy

Hospedou-se por 2 diárias em set. de 2022

6/10 - Ok

Viajante verificado

Pontos negativos: Limpeza e condições e instalações da propriedade
Was here for a music festival and this was the cheapest option within an hour as most of the others were booked. It fit my needs for my stay but wasnt impressed. First off the require a CASH deposit for the room. They wouldnt let me put it on my card. They took 100 istead of the 150 in cash since that was all i had on me. My guess they do that in hopes that you forget about your deposit if you decide to check out over the phone. The sheets and pillowcases had stains on them. I put shirts on my pillows cause i wasnt trying to lay my head on them. The comforter was full of holes which lopked like cigarette burns. The refrigerator barely worked. It took overnight for a couple cans of soda to get slightly cold. They dont provide cups and dont have an ice machine...or at least they didnt offer a bucket for you to get ice. They didnt even have extra toilet paper and the roll in the provided was more than halfway used. The beds were alright just really bouncy. The only things that really worked like they were supposed to were the AC and the microwave Again it suited my needs but if you have other options i would look elsewhere
Hospedou-se por 3 diárias em set. de 2022
Resposta de Greta em 19 de set. de 2022
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta

10/10 - Excelente

timothy

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great place to stay
Hospedou-se por 1 diária em set. de 2022
Resposta de Greta em 19 de set. de 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Greta

10/10 - Excelente

Richard

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Needs correct signage
The motel does not have the correct signage. I had to stop and ask someone where the address was.
Hospedou-se por 1 diária em ago. de 2022
Resposta de Ammy em 11 de set. de 2022
Hi, Richard! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Amelia.

2/10 - Terrível

Amanda

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em set. de 2022
Resposta de jan em 11 de set. de 2022
Hi, Amanda! We are sorry to know that you are not fully satisfied with our services. Be assured, that we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Jane!

2/10 - Terrível

Adedokun

Viagem de negócios
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
This service is so bad
Hospedou-se por 1 diária em ago. de 2022
Resposta de Jane em 6 de set. de 2022
Hi, Adedokun! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

2/10 - Terrível

Nadim Amir

Viagem de negócios, Viagem em grupo
Pontos negativos: Limpeza, serviço e funcionários e comodidades
Disrespectful employes , bad smell
Hospedou-se por 1 diária em ago. de 2022
Resposta de Jon em 29 de ago. de 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

2/10 - Terrível

Kerron, Brooklyn

Hospedou-se por 1 diária em ago. de 2022

2/10 - Terrível

Mario

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Rough and smells
Didnt stay arrived lobby smelled a smoke asked to see room which overlooked highway noisey and dirty. Asked for refund and didnt stay.
Hospedou-se por 1 diária em ago. de 2022
Resposta de Ammy em 19 de ago. de 2022
Apologies for the problems you had faced, Mario! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 - Terrível

laura

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My invicta Watch was stolen, it had to be the cleaning person because the room didn’t look like it was broken into. Ridiculous
Hospedou-se por 2 diárias em jul. de 2022
Resposta de Ammy em 17 de ago. de 2022
We are sorry to know this. Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

8/10 - Boa

James

Viagem em grupo
Pontos positivos: Limpeza e condições e instalações da propriedade
Almost, but not quite.
Satisfactory, but could have been good to great...no phone , no clock, poor quality TV, no mini fridg, microwave inop, no coffee pot, no morning breakfast fixing of any kind, no ice machine and the outside area not keeps up at all...just to mention a few things. The room was very good, recently renovated, the mattress was poor quality...too firm and lumpy.
Hospedou-se por 2 diárias em jul. de 2022
Resposta de Ammy em 21 de jul. de 2022
Hi, James! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Amelia.

2/10 - Terrível

Johnny

Viagem com a família
Pontos negativos: Comodidades e condições e instalações da propriedade
The price was likeable Then you get there and realize how stupid you were.....this was 3rd worldly. It was absolutely like the "other side" of town if you were in Dominica or Mexico. Dirty, unkempt, very dissappointed. My wife refused to stay and we had to find another hotel. This has never happened to me before.
Hospedou-se por 2 diárias em jul. de 2022
Resposta de Ammy em 23 de jul. de 2022
Hi, Johnny! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

2/10 - Terrível

MIchelle

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
I came all the way from Georgia just to get there to the doors closed and no where on the booking says they are closed by 11 so literally had to waste more money to find another place to stay 😡
Hospedou-se por 1 diária em jul. de 2022
Resposta de Simon em 11 de jul. de 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

8/10 - Boa

Rod

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean
Hospedou-se por 5 diárias em abr. de 2022
Resposta de Jane em 12 de abr. de 2022
Hi, Rod! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

2/10 - Terrível

Melisa

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em abr. de 2022
Resposta de Philip em 5 de abr. de 2022
Hi Melisa, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Philip

2/10 - Terrível

John

Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Cockroaches… on top of that I had a “non-smoking” room, but it had burn holes in the blankets, and ash in the cabinets next to the bed. I didn’t stay the full weekend. I got a new hotel.
Hospedou-se por 2 diárias em abr. de 2022
Resposta de Jane em 5 de abr. de 2022
Hi, John! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you with an amazing stay ahead. Regards, Jane!

2/10 - Terrível

cristobal

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Horrible hotel, do not stay!
When we arrived late at night around 1:30 AM we were told that the property had a power outage and we could not stay there. And we could go to Hotels.com to get a refund. When Hotels.com tried to contact the property they were not answering the phone. I’m Still trying to get my money back.
Hospedou-se por 1 diária em abr. de 2022
Resposta de Philip em 4 de abr. de 2022
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Philip

10/10 - Excelente

Eli Christopher

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em abr. de 2022
Resposta de Ammy em 3 de abr. de 2022
Hi, Christopher! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

2/10 - Terrível

Cassie

Hospedou-se por 1 diária em mar. de 2022
Resposta de Philip em 4 de abr. de 2022
Hi Cassie, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Philip

2/10 - Terrível

Mitchell

Hospedou-se por 1 diária em abr. de 2022
Resposta de Jane em 4 de abr. de 2022
Hi, Mitchell! We regret the inconvenience that this may have caused you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Jane!

2/10 - Terrível

Bianca

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This hotel looked sort of luxurious on the pictures in the app but looked like a dump in person. I wasn’t even able to stay because when I attempted to check in, they didn’t have my room available due to a “partial power outage”. I will never visit this establishment again.
Hospedou-se por 2 diárias em mar. de 2022
Resposta de Ammy em 8 de mar. de 2022
Hi, Bianca! We never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Amelia.

4/10 - Insatisfatória

David

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
In a good location due to all the stores around but other than that we had no refrigerator or microwave and there cigarette butts in the drawer with the bible
Hospedou-se por 2 diárias em mar. de 2022
Resposta de Cheshta em 8 de mar. de 2022
Apologies for the problems you had faced, David! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ivy

6/10 - Ok

Steven

Viagem com a família
Pontos positivos: Conforto do quarto
Pontos negativos: Serviço e funcionários
Hospedou-se por 8 diárias em fev. de 2022
Resposta de Jane em 21 de fev. de 2022
Hi, Steven! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

4/10 - Insatisfatória

Elsa

Viagem de negócios
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Their night staff Tabitha and the sheets were clean. I was very disappointed the carpets were filthy, the bathroom had moles, there is no elevator and no one to help with bags the heater rattled all night, the fridge in my room did not work. I was on the 2nd floor and had to make 2 trips with my bags. There were cobwebs everywhere, my towels were not changed, they sat outside my door for close to 2 days. There was a party downstairs hosted by guest who were not guest of the hotel. In the middle of the night I was awoken by a hammering on my door. The party goers were allowed to access where guests were staying. They were drunk and thought it was funny to knock on doors and wake the guests up and then ran off. The grounds looked like a wreck, broken furniture were strewn all over and the lobby was full of broken down equipment. There was no phone in the room so if I needed anything from the front desk or had a complaint like when the party goers kept knocking on my door I could not contact the front desk. The number listed for the hotel did not work so, I couldn't call from my cell phone either. I was scared but I was afraid to open my door. I almost called 911.The room did not have a glass or a spoon or a plate for that matter, I wanted to make some tea when I arrived at 1.00 AM at night and was unable to do so. The day receptionist told me it was not a restaurant and did not have cups. THIS IS NOW WHAT'S ADVERTISED. PLEASE READ THE REVIEWS. IT'S A REALLY AWFUL PLACE TO STAY.
Hospedou-se por 3 diárias em jan. de 2022
Resposta de Jane em 8 de fev. de 2022
Dear Elsa, It was a privilege to have you as our esteemed guest. we heartily thank you for your wonderful remarks. We have duly noted your feedback and Will act upon it as well. We do hope that you would give us an opportunity to experience our renewed services. Regards, Jane!

4/10 - Insatisfatória

Robert

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Won’t stay there again
What is dirty! There was a used washcloth hanging on the shower curtain ! Low water pressure and terrible TV
Hospedou-se por 1 diária em fev. de 2022
Resposta de Ammy em 4 de fev. de 2022
Hi, Robert! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia