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Avaliações de Home2 Suites by Hilton Amherst Buffalo

3 out of 5
Home2 Suites by Hilton Amherst Buffalo
3820 Ridge Lea Rd, Buffalo, NY

Avaliações

8,8

Excelente

Nota 10 - Excelente. 597 de 1001 avaliações" "
Nota 8 - Boa. 254 de 1001 avaliações" "
Nota 6 - Ok. 63 de 1001 avaliações" "
Nota 4 - Insatisfatória. 41 de 1001 avaliações" "
Nota 2 - Terrível. 46 de 1001 avaliações" "

8,8/10

Limpeza

9,0/10

Serviço e funcionários

9,0/10

Comodidades

9,0/10

Condições e instalações da propriedade

8,8/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Danielle

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mai. de 2024

8/10 - Boa

Tonia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I like the welcoming feeling from the staff. I would definitely stay here again
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Front Office Manager, Natasha em 22 de mai. de 2024
Tonia, Thank you for your recent stay here at Home2Suites by Hilton. We are happy to hear that you enjoyed your stay here. We hope to see you again soon!

8/10 - Boa

Penny

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great value and convenient
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Front Office Manager, Natasha em 22 de mai. de 2024
Penny, Thank you for your recent stay here with us sat the Home2Suites by Hilton. We are glad to hear you enjoyed your stay here with us and we hope to see you again soon!

10/10 - Excelente

Frank, Malverne

Viagem com a família
Pontos positivos: Condições e instalações da propriedade
Clean and roomy
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Front Office Manager, Natasha em 22 de mai. de 2024
Frank, Thank you for your recent stay here at Home2Suites by Hilton. We appreciate your business and we hope to see you again soon!

4/10 - Insatisfatória

Kokab

Viagem com a família
Pontos positivos: Comodidades
We stayed in this beautiful suite room but the people staying right above us was terrible. They were teenager groups all day on 18th May and all night they were running, banging floor and playing soccer till 4am. We have complained 3 times a d i went upstairs and knocked on the door 4am too but nobody opened the door but few rooms down one lady was walking to me and started asking. E why i am here on this room door. She was related to the children in room and she started arguing with me and following me to the main Reception and not allowing me talking to the reception. She was so annoying saying sorry instead she was getting upset at me.
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Baidmati

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room was cleaned and very suitable
Hospedou-se por 1 diária em mai. de 2024
Resposta de Front Office Manager, Natasha em 22 de mai. de 2024
Baidmati, Thank you for your recent stay here with us at the Home2Suites by Hilton. We appreciate your honest feedback and we are thrilled you enjoyed your stay and we can't wait to see you again!

6/10 - Ok

Becky

Viagem com família e crianças pequenas
Average stay. Staff was not very friendly at front desk. One particular staff member (older lady with an accent) was very loud and constantly raising her voice at another female worker at the front desk. She seemed very frantic all the time and like there was a lot of stuff happening that no one knew how to deal with. It was awkward and unprofessional. Fire alarm went off due to toaster smoking at breakfast buffet. No one ever communicated to us during the evacuation and being on the 5th floor with a small child, we had no idea what was going on. Hotel itself was very noisy- many sports teams staying there and the hallways were loud at night. It was decent for the purpose we needed it for- a one night stay over the border, as we came over from Canada for a quick shopping trip. A bit pricey for the experience we got.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Front Office Manager, Natasha em 22 de mai. de 2024
Becky, Thank you for your recent stay here at the Home2Suites by Hilton. We are truly sorry that you did not enjoy your stay. We hope you will give us another chance in the future.

10/10 - Excelente

Bryan

Pontos positivos: Limpeza
Hospedou-se por 1 diária em mai. de 2024
Resposta de Front Office Manager, Natasha em 16 de mai. de 2024
Bryan, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are thrilled you enjoyed your stay and we hope to see you again soon!

8/10 - Boa

Elizabeth

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The breakfast options could have been more appetizing.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Front Office Manager, Natasha em 16 de mai. de 2024
Bryan, Thank you for your recent stay here with us at the Home2Suites by Hilton. Thank you for your honest feedback, we are currently adding new and diverse options to breakfast. We hope to see you again soon!

10/10 - Excelente

Joseph

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The front desk staff was welcoming and helpful. Great hotel location.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Front Office Manager, Natasha em 16 de mai. de 2024
Joseph, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are so glad you enjoyed your stay and we hope to see you again soon!

8/10 - Boa

Dudlime

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Convenient clean stay
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Front Office Manager, Natasha em 16 de mai. de 2024
Dudlime, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are thrilled you enjoyed your stay and we hope to see you again soon!

10/10 - Excelente

Brenda, Uhrichsville

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We had wonderful stay, the breakfast was amazing they had everything you would want to eat and then some. Pet friendly i loved that. Parking and getting your luggage cart was convenient. Most Definitely would stay at Hilton Home2 hotels
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Front Office Manager, Natasha em 16 de mai. de 2024
Brenda, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are thrilled you enjoyed your stay and we hope to see you again soon!

10/10 - Excelente

Juan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice place to stay 👌
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Front Office Manager, Natasha em 11 de mai. de 2024
Juan, Thank you for your stay here at the Home2Suites by Hilton. We appreciate your feedback and we hope to see you again soon!

6/10 - Ok

Joe

Viagem com a família
breakfast was slow and not very good. room wasn’t very clean hotel has electric charging stations
Hospedou-se por 1 diária em mai. de 2024
Resposta de Front Office Manager, Natasha em 6 de mai. de 2024
Joe, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are truly sorry that we missed the mark with our complimentary breakfast. Thank you for your honest feedback as will use this to improve. We hope you will give us a chance again in the future!

10/10 - Excelente

Yesenia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean
Hospedou-se por 1 diária em mai. de 2024
Resposta de Front Office Manager, Natasha em 6 de mai. de 2024
Yesenia, Thank you for your recent stay here with us at the Home2Suites by Hilton. We appreciate your feedback and we hope to see you again soon!

8/10 - Boa

mary lynn

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Front Office Manager, Natasha em 6 de mai. de 2024
Mary Lynn, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are glad that you enjoyed your stay, and we hope to see you again soon!

10/10 - Excelente

Shawnee

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Front Office Manager, Natasha em 6 de mai. de 2024
Shawnee, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are glad that you enjoyed your stay and we hope to see you again soon!

10/10 - Excelente

Jessica

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff at front desk were very welcoming and rooms were clean. Pillows could use some replacement but everything else was good.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Front Office Manager, Natasha em 1 de mai. de 2024
Jessica, Thank you for your recent stay here at the Home2Suites by Hilton. We appreciate your business and want to thank you for your honest feedback. We are thrilled you enjoyed your stay, and we do apologize about the pillows. We hope to see you again soon!

8/10 - Boa

Melquisedec

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Ok
Hospedou-se por 1 diária em abr. de 2024
Resposta de Natasha em 1 de mai. de 2024
Melquisedec, Thank you for your recent stay here at the Home2Suites by Hilton. We appreciate your feedback and we hope to see you again soon!

10/10 - Excelente

Nooruddin, East Brunswick

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great location, clean rooms.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Front Office Manager, Natasha em 1 de mai. de 2024
Nooruddin, Thank you for your recent stay here at the Home2Suites by Hilton. We are thrilled to hear you enjoyed your stay with us. We hope to see you again soon!

8/10 - Boa

Taylor

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Would be 5 stars other than the kids from a hockey tournament running up and down the halls, banging on doors late into the night with staff addressing the noise. Loved the breakfast and our room.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Natasha- Front Office Manager em 25 de abr. de 2024
Taylor, Thank you for your recent stay here with us at the Home2Suites by Hilton. We apologize for the inconvenience of the hockey kids being disruptive. We appreciate your feedback. Thank you and we hope to see you again soon!

6/10 - Ok

Vaughn

Viagem com a família
Pontos negativos: Condições e instalações da propriedade
In a convenient location, but walls are super thin and so it’s very loud. Room needed some TLC as cabinets rattled when you walked and the adjoining door to the room next door had a broken handle and cracked walls around it. Deposit for incidentals was also $250- when asked it was to “deter locals from staying for long periods of time”.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Front Office Manager, Natasha em 22 de abr. de 2024
Vaughn, Thank you for your stay here at Home2Suites. We apologize for the inconvenience of our walls being too thin and other guests being disruptive. We do have a 250 incidental hold in order to deter everyone including locals from throwing parties in our suites. The email with your reservation confirmation does state that there is a hold. It is something we can void for you at check in upon request. Thank you for your feedback!

6/10 - Ok

Julie

Viagem com a família
Pontos positivos: Serviço e funcionários
It's a decent option for a quick stay.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Front Office Manager, Natasha em 21 de abr. de 2024
Julie, Thank you for your recent stay with us here at the Home2Suites by Hilton. We appreciate your feedback!

6/10 - Ok

Danielle

Hospedou-se por 1 diária em abr. de 2024
Resposta de Natasha- Front Office Manager em 20 de abr. de 2024
Danielle, Thank you for your stay here at Home2Suites by Hilton. We appreciate your feedback, and we are truly sorry we missed the mark during your stay. We hope we can have a chance in the future to make this right for you.

6/10 - Ok

M

Viagem em grupo
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
The location of this hotel is excellent as it is close to all if not most shopping areas. There is free parking for guests and the staff were friendly. Unfortunately, while I wasn't expecting a luxurious stay, it was difficult to get any good rest in as the walls and floors of the place is very thin and you can hear everyone's movement of the surrounding rooms. It is a family focused hotel so there were many children running up and down halls and yelling through the rooms (not the fault of the hotel but something to keep in mind). The beds were very squeaky and did not exactly feel stable and all the pillows were very flat. I do feel the hotel does need some updating to better provide a restful stay. It was good enough for a 2 night stay but would not recommend for longer.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Front Office Manager, Natasha em 17 de abr. de 2024
M, Thank you for your recent stay here with us at the Home2Suites by Hilton. We appreciate your sincere feedback, and we will certainly look into ways we can improve the bedding and pillows in the rooms. Thank you and we hope you will give us another chance in the future!

8/10 - Boa

Khurshid

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We stayed for one night, the staff was friendly and the breakfast was good.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Front Office Manager, Natasha em 17 de abr. de 2024
Khurshid, Thank you for your recent stay here with us at the Home2Suites by Hilton. We truly appreciate your feedback and we hope to see you again soon!

10/10 - Excelente

Faye

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Friendly and helpful staff.. Throughly enjoyed our stay.. Will be back.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Front Office Manager, Natasha em 13 de abr. de 2024
Faye, Thank you for your stay here with us at the Home2Suites by Hilton. We appreciate the positive feedback. Thank you for taking the time to share with us! We hope to see you again in the future!

6/10 - Ok

Matthew

Viagem com a família, Viagem com família e crianças pequenas
Room wasn’t the cleanest. Did not have advertised amenities.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Front Office Manager, Natasha em 10 de abr. de 2024
Matthew, Thank you for your recent stay here at the Home2Suites by Hilton. Please reach out to us as we'd like to learn more about what amenities we advertised that we did not have.

10/10 - Excelente

Oladimeji

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Front Office Manager, Natasha em 7 de abr. de 2024
Oladimeji, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are thrilled to hear that you enjoyed your stay with us! We hope to see you again soon!

10/10 - Excelente

Cari

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Front Office Manager, Natasha em 7 de abr. de 2024
Cari, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are glad you enjoyed your stay and we hope to see you again soon!

2/10 - Terrível

kimberly

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários e comodidades
Lazy staff and obnoxiously noisy neighbors.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Front Office Manager, Natasha em 7 de abr. de 2024
Kimberly, Thank you for your stay here at the Home2Suites by Hilton. We are truly sorry that we missed the mark during your stay. We hope that next time you can stop by the desk and let us know so we can have chance to rectify the situation.

10/10 - Excelente

Dhara

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My family and I had an enjoyable and memorable stay at this Hilton location, thanks to the incredible customer service by two of their staff members - Kristen and Sheeba. Kristen went above and beyond to resolve the room accommodation issue that I encountered upon arrival. She was relentless in her efforts to ensure that my family and I received the room we reserved, and remained committed to responding to our requests and concerns in an expeditious manner throughout our stay. She was extremely helpful and knowledgeable. Her passion for delivering exceptional customer service was evident. Sheeba aka Mama Sheeba made my stay feel like I was with family. Her infectious smile and kindness greeted me each morning at breakfast and throughout the day. Sheeba worked tirelessly to ensure the breakfast area was clean and replenished. I will most certainly return to this hotel because of Kristen and Sheeba.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Front Office Manager, Natasha em 1 de abr. de 2024
Dhara, Thank you for your recent stay here at the Home2Suites by Hilton Amherst. We are absolutely delighted to hear that Kristen and Sheba were awesome during your stay! We appreciate team member recognition. Thank you for taking the time to make sure Kristen and Sheeba were given credit. We appreciate your feedback and we can't wait to have you guys back again!

10/10 - Excelente

Derrick

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Natasha- Front Office Manager em 3 de abr. de 2024
Derrick, Thank you for your recent stay here at the Home2Suites. We are glad that you enjoyed your stay here with us. We hope to see you again soon!

10/10 - Excelente

Carmen

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent location
Hospedou-se por 1 diária em mar. de 2024
Resposta de Front Office Manager, Natasha em 1 de abr. de 2024
Carmen, Thank you for your stay here with us at the Home2Suites! We are happy to hear you enjoyed your stay with us. We hope to see you again soon!

10/10 - Excelente

Alison

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Front Office Manager, Natasha em 21 de abr. de 2024
Alison,Thank you for your stay here with us at the Home2Suites by Hilton. We appreciate your feedback, and we hope to see you again soon!

6/10 - Ok

Leisha, Simcoe

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was a perfect location for what we were planning on doing. There breakfast was so crowded that we could not get any food, we attempted multiple different times in the morning.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Front Office Manager, Natasha em 1 de abr. de 2024
Leisha,Thank you for your recent stay here at the Home2Suites by Hilton. We apologize about the inconvenience of breakfast being so busy during your stay. We hope you will give us another chance in the future.

8/10 - Boa

Ana lorena

Hospedou-se por 1 diária em mar. de 2024
Resposta de Natasha- Front Office Manager em 20 de abr. de 2024
Ana Lorena,, Thank you for your stay here at Home2Suites by Hilton. We appreciate your feedback and we hope to see you again in the future!

8/10 - Boa

Shivani

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great stay
Hospedou-se por 1 diária em mar. de 2024
Resposta de Front Office Manager, Natasha em 1 de abr. de 2024
Shivani, Thank you for your stay here with us at the Home2Suites! We are delighted to hear that you had a great stay! We hope to see you again soon!

8/10 - Boa

Tammy

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Love the adjoining rooms. Front desk ladies were very pleasant and helpful. Free breakfast was fantastic with tons of options. Only issue is the room was a bit dated but everything else perfect!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Front Office Manager, Natasha em 1 de abr. de 2024
Tammy,Thank you for your stay here with us at the Home2Suites! We are thrilled to hear that you enjoyed your stay with us! We hope to see you again soon!

8/10 - Boa

Susan

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Enjoyable stay.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Front Office Manager, Natasha em 27 de mar. de 2024
Susan, Thank you for your recent stay here at the Home2Suites. We are thrilled to hear you enjoyed your stay. We hope to see you again soon!

10/10 - Excelente

Cheryl

Hospedou-se por 1 diária em mar. de 2024
Resposta de Natasha- Front Office Manager em 3 de abr. de 2024
Cheryl, Thank you for your recent stay here at the Home2Suites. We are glad that you enjoyed your stay here with us. We hope to see you again soon!

10/10 - Excelente

Aubrey

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved the pool, breakfasr, and friendly staff!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Front Office Manager, Natasha em 16 de mar. de 2024
Aubrey,Thank you for your recent stay with us here at the Home2Suites! We are thrilled to hear that you enjoyed your stay with us. We appreciate your feedback and we hope to see you again soon!

10/10 - Excelente

Donna

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was amazing.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Front Office Manager, Natasha em 16 de mar. de 2024
Donna,Thank you for your recent stay with us here at the Home2Suites! We are thrilled to hear that you enjoyed your stay with us. We appreciate your feedback and we hope to see you again soon!

10/10 - Excelente

Michael

Hospedou-se por 1 diária em fev. de 2024
Resposta de Natasha- Front Desk Manager em 27 de fev. de 2024
Michael, Thank you for choosing us here at the Home2Suites by Hilton. We truly appreciate your business and we hope to see you again soon!

8/10 - Boa

Jovie

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The rooms were really spacious and clean. The breakfast offering could’ve been done better. They were understaffed and kept running out of everything. I know they tried their best but it was hard when there were a lot of hotel guests.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Natasha- Front Desk Manager em 27 de fev. de 2024
Jovie, Thank you for choosing us here at the Home2Suites by Hilton. We truly appreciate your business, and we hope to see you again soon!

8/10 - Boa

Micah

Hospedou-se por 1 diária em fev. de 2024
Resposta de Natasha- Front Desk Manager em 27 de fev. de 2024
Micah, Thank you for choosing us here at the Home2Suites by Hilton. We truly appreciate your business and we hope to see you again soon!

8/10 - Boa

Sarah

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Easy check in & out. Big spacious rooms, very clean.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Natasha- Front Desk Manager em 27 de fev. de 2024
Sarah,Thank you for choosing us here at the Home2Suites by Hilton. We truly appreciate your business, and we hope to see you again soon!

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Mostly good
Food is tasty, Easy checkin, nice hotel room suite. Took a while to get a mattress. Was surprised that the couch bed didn't have a mattress and they seemed to drag their feet and complain when they had to make sure we all had a bed in the room.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Natasha- Front Desk Manager em 27 de fev. de 2024
Thank you for choosing us here at the Home2Suites by Hilton. We apologize we did not immediately bring up a mattress to your room. Sometimes it gets busy at the desk and we are trying to check in other guests while at the same time taking care of all the in-house guest requests. We will work harder in order to ensure faster service next time. We truly appreciate your business, and we hope to see you again soon!

10/10 - Excelente

Donna

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The hotel was nice, the rooms are big and the breakfast choices were more than plentiful. I was in an accessible room and the only negative thing I could say is the assistance devices could use some scrubbing. A lot of build in in the grooves of the faucets and bars.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Front Desk Manager em 26 de fev. de 2024
Donna,Thank you for choosing us here at the Home2Suites by Hilton. We appreciate your feedback and we are glad you enjoyed your stay. We do apologize about the cleanliness issues. We hope to see you again soon!

8/10 - Boa

Lauren

All staff were very friendly. Rooms and bathrooms could be a little cleaner.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Natasha- Front Office Manager em 11 de fev. de 2024
Lauren, Thank you for choosing us here at the Home2Suites by Hilton Amherst. We are very sorry we missed the cleanliness mark during you stay. We apologize for any inconvenience that may have caused you. We hope you give us a chance in the future to make it right!