4/10 - Insatisfatória
Basia Louise
Viagem com a família, Viagem com animais de estimação
5 de out. de 2025
We returned here to enjoy their Thursday night steak night (which was enjoyed during a previous stay) but even though it showed online, it had been taken off the menu. Had a boring dry burger instead. To be fair when I said it was, they took it off the bill. Our room was like sleeping in a boiler room...it was sooo hot even with fan on and window open. We asked about it but just told to turn down rads. They were off but underfloor we could feel pipes heating so an uncomfortable sleepless night was had. Ask for room 11 if you're the cold sort! Could due with touching up much of the paintwork around the room and many doors. Later discovered an extra £10 charged to my bill. I knew from a previous stay that there is £10 charge for dogs which we did have, but no one said they were adding that on if that's what it was for. I didn't think that was legal to add without saying to customer what it was for. I didn't see it until I arrived home so didn't say anything.
Staff are friendly and helpful if asked but this stay had too many little things wrong. Won't hurry back but will give it another try in due time as our first stay was nice.
Basia Louise
Hospedou-se por 1 diária em out. de 2025
