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Avaliações de Smartflats Design - Monnaie

3 out of 5
Smartflats Design - Monnaie
Rue Fosse aux loups 11, Brussels

Avaliações

6,0
Nota 10 - Excelente. 3 de 18 avaliações" "
Nota 8 - Boa. 5 de 18 avaliações" "
Nota 6 - Ok. 1 de 18 avaliações" "
Nota 4 - Insatisfatória. 6 de 18 avaliações" "
Nota 2 - Terrível. 3 de 18 avaliações" "

7,6/10

Limpeza

6,8/10

Serviço e funcionários

6,0/10

Comodidades

6,8/10

Condições e instalações da propriedade

4,0/10

Cuidado com o meio ambiente

Avaliações

4/10 - Insatisfatória

Catherine

Viagem a dois
Pontos negativos: Comodidades e condições e instalações da propriedade
This may have been nice years ago, but it needs a ton of maintenance now. The amount of mold in the bathroom was the kicker. I would have found another place after we walked in if I had had that option.
Hospedou-se por 3 diárias em mai. de 2024

4/10 - Insatisfatória

Viajante verificado

Pontos negativos: Limpeza e conforto do quarto
Flat 203 was a little run down, and hadn't been cleaned well - there was congealed food on the tables and chewing gum stuck to the bathroom tiles, along with a weird smell from the dishwasher which meant we hand-washed all weekend. We also saw a mouse run around the living room, so we had to keep all food secured inside the fridge. The living room is huge and the sofa and bed are comfortable.
Hospedou-se por 4 diárias em jan. de 2024

2/10 - Terrível

Robert A

Viagem com a família
Pontos negativos: Conforto do quarto
Warning!
We were bitterly disappointed with this accommodation! We booked it for the self contained features, elevator and washing machine as we were on a family vacay. Firstly the elevator was broken. Secondly their were no forks. Thirdly, the lock to the patio was broken which meant the property could easily be accessed by others. We contacted management before arrival and they never got back to us by email and you couldnt access them by phone. I waited on hold for over an hour before being hung up on. None of the issues were rectified. The apartment is spacious and lovely, but these problems negatively affected out stay. Lastly the stairs to the loft are very narrow and treacherous - so be careful!
Hospedou-se por 3 diárias em dez. de 2023

10/10 - Excelente

petros

Pontos positivos: Limpeza e conforto do quarto
Good option
Thank you, all great
Hospedou-se por 4 diárias em out. de 2023

2/10 - Terrível

Schalane

Hospedou-se por 4 diárias em set. de 2022

8/10 - Boa

Delmas

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Un accès à l'appartement retardé de deux heures (ménage non fait) des plaques de cuisson non réparées sur l'ensemble du séjour, un système électrique peu fonctionnel et deux fêtes organisées dans les appartements voisins sur 3 nuits. C'est dommage car l'appartement lui même est très agréable et très bien situé. Personnel accueillant.
Hospedou-se por 3 diárias em out. de 2021

4/10 - Insatisfatória

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza
Poor maintenance
The flat was large and somewhat comfortable but the maintenance was lacking. The stovetop was not functioning which was a huge problem as the point of having a flat with a kitchen is being able to cook. There were no light switches and all the lights had to be turned off and on from a breaker box in a closet. When we arrived the internet was not functioning as well. We alerted them to the problems but were told they would not be able to get to them. Extremely disappointing customer service and quality control.
Hospedou-se por 4 diárias em out. de 2021

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2019

10/10 - Excelente

RD

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Monnaie 302
Very nice flat but not the one from the website. From floor plan that looks like Monnaie 301. Still an excellent flat but stairs were missing handrails so wasn't very child friendly
Hospedou-se por 4 diárias em dez. de 2017
Resposta de Tatiane, Quality Manager em 23 de jan. de 2018
Hello RD! Thanks for your review, I'm glad you enjoyed the location and our self check-in system. I hope we'll welcome you back soon ;)

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jul. de 2017
Resposta de Tatiane em 11 de jul. de 2017
Thank you, I hope we can welcome you back soon. Kind regards. - Alizée Quality Department.

4/10 - Insatisfatória

Marina

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Not ideal for business travel
Lots of space and great location but (unlike other smartflats) smelly old bathroom, blocked sinks, no dishwasher and no wine glasses. No follow up from the team to any of the mentioned. Not ideal for a short term business stay.
Resposta de Tatiane em 20 de jun. de 2017
Dear Marina, Thank your for taking the time to share your experience with us. I am sincerely sorry to hear that you faced so many issues during your stay. I am surprised you mention no dischwasher and no wine glasses, these are standard equipment in our flats. I also have reviewed your exchanges with our team and found no mention of these problems but maybe you warn them face to face. I would be happy to welcome you back at Smartflats, maybe in another residence and give you a free pass to SmartWork as a comercial gesture for your next business stay. Feel free to adress your request to me (Tatiane, Quality Manager). I look forward to hear from you. Tatiane, Quality Manager

8/10 - Boa

Viajante verificado

Pontos positivos: Serviço e funcionários

8/10 - Boa

Steven, Paris, France

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great apartment, but construction is noisy
It's a good place, and a great location since it's located in the heart of Brussels, the only issue is that there is a lot of construction in the neighborhood, so past 6:30 AM there is no way to stay asleep without ear plugs.

4/10 - Insatisfatória

Lisa, Melbourne Australia

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários e conforto do quarto
If in a wheelchair check with them that lift works
Unfortunately didn't get to stay here as the stair entry lift has never worked and there was no key available so when booking a wheelchair accessible apartment something they might have checked before our arrival at 7.30pm at night. Then spent the next 2 hours trying to sort out and find other accomodation. I was able to view the apartment it looked great just a shame we couldn't get to it

2/10 - Terrível

UFUK, ISTANBUL

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
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