Serve almoço e jantar

Avaliações de Econo Lodge Inn & Suites

2 out of 5
Econo Lodge Inn & Suites
2515 E 6th St, Brookings, SD

Avaliações

7,4

Boa

Nota 10 - Excelente. 95 de 375 avaliações" "
Nota 8 - Boa. 146 de 375 avaliações" "
Nota 6 - Ok. 63 de 375 avaliações" "
Nota 4 - Insatisfatória. 40 de 375 avaliações" "
Nota 2 - Terrível. 31 de 375 avaliações" "

7,4/10

Limpeza

8,2/10

Serviço e funcionários

7,0/10

Comodidades

6,8/10

Condições e instalações da propriedade

7,2/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Ian

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024

4/10 - Insatisfatória

William

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
mattresses were old uncomfortable and I sunken in.
Hospedou-se por 1 diária em abr. de 2024

8/10 - Boa

Megan

Viagem em grupo, Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
Staff is great and accommodating. Rooms are outdated, trash was everywhere outside of the hotel and some places on the inside. The pool area is very slippery cause of the tile but the big open area was great for the kiddos to run around and play basketball.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Alex em 8 de abr. de 2024
Thanks for the kind words Megan, and I apologize for the trash, with the wind blowing as hard as it was this weekend it does get difficult to stay on top of it. We were also full and unfortunately people aren't always respectful about where they leave a mess. We are an older property but we do try out best to provide clean and comfortable stays for our guests. I'm glad the rest of your stay was good! Hopefully we'll see you again soon!

4/10 - Insatisfatória

Emily

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
Wi-Fi was not good. Could here anything and everything in the halls ways plus people were loud and didn’t care about the people that were sleeping
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Alex em 8 de abr. de 2024
I apologize for the wi-fi, we were quite full this weekend and with 100 rooms that's a lot of people using it all at once. I also apologize for the noisy guests, as much as I wish everyone would be respectful that's very difficult for us to control. Hopefully we'll have the chance to host you when it's a bit more quiet!

6/10 - Ok

Mona

Hospedou-se por 1 diária em mar. de 2024

8/10 - Boa

Lizzie

Viagem a dois
Pontos positivos: Serviço e funcionários e comodidades
For a cheaper hotel, it’s not bad at all. The walls are kind of thin so you can hear everything but that’s pretty normal for everywhere. There were a couple stains on the walls in our room but nothing alarming. Some things were kind of out dated like the toilets and some of the outer walls. Definitely was nice to have a pool and hot tub and a restaurant in one spot. Staff were also super nice and were really nice about answering all my questions.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Alex V.S. em 12 de fev. de 2024
Thanks for taking the time to leave us a review Lizzie. We are an older property and doing the best we can to provide comfortable stays for our guests! Thanks for being understanding and we're glad you had a great stay!

4/10 - Insatisfatória

Bradley

Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Limpeza e condições e instalações da propriedade
The door did not open to the pool / the tv cable not working until we reset it and the toilet seat was broken
Hospedou-se por 1 diária em fev. de 2024
Resposta de Alex em 5 de fev. de 2024
Thank you for taking the time to complete our online survey regarding your recent stay.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We are an older property and we do our best to provide a clean and comfortable stay for our guests. I haven't heard of any issues with the doors to the pool area, but I'll have maintenance check into it. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 - Excelente

Matthew

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Alex em 29 de jan. de 2024
Thanks Matthew! Glad to see you had a great stay! Hopefully we'll see you again soon.

8/10 - Boa

Rodney

Pontos positivos: Limpeza, serviço e funcionários e comodidades
Good location. Close to area I was visiting. Needs some touch up. Plaster and paint is chipping. Ceiling tiles are warped.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Alex em 5 de fev. de 2024
Thanks for taking the time to drop us a review Rodney. I apologize for the issues with your room, I'm glad the rest of your stay was good though!

10/10 - Excelente

Angie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Alex em 29 de jan. de 2024
Thanks Angie, glad you had a great stay! Hopefully we'll see you again soon!

8/10 - Boa

Chris

Hospedou-se por 2 diárias em jan. de 2024
Resposta de Alex em 29 de jan. de 2024
Thanks for choosing to stay with us Chris, hopefully we'll see you again soon!

2/10 - Terrível

Jeremy

Viagem de negócios, Viagem com a família, Viagem com animais de estimação, Viagem com família e crianças pequenas
Pontos negativos: Limpeza e condições e instalações da propriedade
We have stayed and this hotel for the past couple years but this year it has really gone down hill. Hallways smelled of Marijuana. Window was leaking water on the floor. Wall was falling away from the heater. Pool was so cold my husband said he had our kids swim in the hot tub wgich was normal pool temp.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Alex em 23 de jan. de 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We are an older property and trying our best to provide comfortable stays for our guests. Our pool room heater froze up with these sub zero temps and it was a difficult for maintenance to get fixed. I'm sorry it negatively affected your stay. We also aren't happy with people smoking in their rooms and charge a hefty fine for those that do. Unfortunately people still break the rules. Again our apologies, if you're ever unhappy with your room, please let us know immediately and we'll get it fixed. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 - Boa

Jason

Viagem em grupo
Hospedou-se por 3 diárias em jan. de 2024

10/10 - Excelente

FRANCES

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved our stay. Relaxed in the got tub and liked towels provided
Resposta de Alex em 10 de jan. de 2024
Thanks Frances! We're glad you had a great stay! Hopefully we'll see you again soon!

8/10 - Boa

Viajante verificado

Viagem em grupo
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Tiana

10/10 - Excelente

Alissa

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023

10/10 - Excelente

Jade

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023

6/10 - Ok

Steve

Hospedou-se por 1 diária em dez.. de 2023

6/10 - Ok

Birgit

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Bathroom ceiling tilewad sagging 1 bed was not made completely and other bed was missing the blanket
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Glenn

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023

6/10 - Ok

Donald

Viagem a dois, Viagem com animais de estimação
Asked for an accessible room when booking. Got a standard first floor room. Toilet was TOO low for my wife's limited mobility. A room with grab bars in the bathroom would have been better.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Alex em 1 de dez. de 2023
Donald, I do apologize about your room situation. We do only have one fully accessible room on the property. It is not available in the room type you booked, which was a double queen. In the future, please call the hotel directly with your request so we can find you the best room to suit you. Hopefully we'll see you again soon and can get you a room better fitting your needs. Thanks!

2/10 - Terrível

Haylie

Viagem com a família
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Alex em 1 de dez. de 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we hope for an opportunity to properly host you in the future!

8/10 - Boa

Amy

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Need Improvements
The customer service was excellent! The room was clean; along with the bedding, towels and surfaces. We noticed some places on the walls needed touch up or finish painting. The tub needed to be replaced due to rust and cracks. The parking lot was confusing due to the restaurant and casino being attached. We only knew of one entrance in and out of the hotel. Our room was either chilly or hot and the fan ran constantly. Thankfully, we had a couple extra blankets we brought along, to keep us warm.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Alex V.S. em 22 de nov. de 2023
Thanks for taking the time to leave us review! We are an older property but we do our best to provide a comfortable stay for our guests. I'm glad you had a good stay aside from the issues. In the future please let us know right away if anything in your room isn't working correctly and we'll gladly get it fixed or find you a new room. Hopefully we'll see you again soon.

6/10 - Ok

Ashley

Viagem com a família
Definitely nothing fancy! Just a decent place to sleep and visit SDSU.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Alex V.S. em 21 de nov. de 2023
Thanks for taking the time to leave us a review. We are an older property but doing our best to provide comfortable stays for our guests! Hopefully we'll see you again soon!

10/10 - Excelente

Duke

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Alex V.S. em 14 de nov. de 2023
Thanks Duke, we're glad you had a great stay and hope to see you again soon!

8/10 - Boa

Delores

Pontos positivos: Limpeza e serviço e funcionários
Great hot breakfast! Easy check in. The facilities are older showing in ways such as cracked places on the wall & chipped paint. Nice new hard flooring.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Alex V.S. em 9 de nov. de 2023
Thanks Delores, I'm glad you had a great stay. We are an older property but doing the best we can to provide comfortable stays for our guests!

4/10 - Insatisfatória

Patricia

Viagem de negócios
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hotel is very run down, limited number of plugs near the beds for charging electronics. Stains on ceiling tiles. We had a non smoking room but could smell smoke from room next door.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Alex em 3 de nov. de 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 - Excelente

Roger

Hospedou-se por 2 diárias em out. de 2023
Resposta de Alex em 1 de dez. de 2023
Thanks Roger, glad you had a great stay! Hopefully we'll see you again soon!

10/10 - Excelente

Rachael

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Alex em 25 de out. de 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites. Your feedback is important to us and I'm glad you had a great stay! Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon!

10/10 - Excelente

David

Hospedou-se por 2 diárias em out. de 2023
Resposta de Alex em 25 de out. de 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites. Your feedback is important to us and I'm glad you had a great stay! Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon!

10/10 - Excelente

Kavuthamy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de Alex em 25 de out. de 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites. As a guest you are truly valued. Your feedback is important to us and I'm glad you had a great stay! Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon!

10/10 - Excelente

Roger

Hospedou-se por 3 diárias em out. de 2023
Resposta de Alex VS em 3 de nov. de 2023
Thanks Roger! We're glad you had a great stay. Hopefully we'll see you again soon.

10/10 - Excelente

Roger

Hospedou-se por 3 diárias em out. de 2023
Resposta de Alex V.S. em 14 de nov. de 2023
Thanks Roger, glad you had a good stay! Hopefully we'll see you again soon.

8/10 - Boa

Kathleen

Hospedou-se por 1 diária em out. de 2023
Resposta de Alex em 25 de out. de 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites. As a guest you are truly valued. Your feedback is important to us and I'm glad you had a great stay! Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Please let us know what we can do to improve your stay next time!We hope to see you again soon!

8/10 - Boa

Jeff

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2023
Resposta de Alex em 25 de out. de 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites. Your feedback is important to us and I'm glad you had a great stay! Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon!

4/10 - Insatisfatória

Joshua

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Woke up, turned on lights, and there was roaches crawling on the wall. Room was falling apart.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Alex em 29 de set. de 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We didn't see any evidence of roaches in the room, but we did have it and the surrounding area treated by our Orkin rep immediately just to be on the safe side. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

4/10 - Insatisfatória

Nancy

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
No elevator- smells terrible- holes in walls- carpet in halls dirty. Very runned down- OLD!
Hospedou-se por 2 diárias em set. de 2023
Resposta de Alex em 12 de set. de 2023
Thank you for taking the time to complete our online survey regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 - Excelente

Heather

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our family with two kids had originally booked a three night stay with another hotel. Long story short it was a nightmare and we ended up at Econolodge trying to find a room for the weekend. We pulled up and an employee was out cleaning the windows and front. She came in and in the middle of my panic not only got us a room but helped us with an early check in so we could unload our car and continue our plans for the day. Erica was the absolute best and I’m so thankful for her this weekend. Employees were constantly cleaning everywhere and asking how our stay was going. Our room was clean, the food was great, the employees were so friendly, the pool was fantastic especially for kids, and all in all Erica and her staff saved our weekend that was headed for disaster! Thank you, we will be back!
Hospedou-se por 2 diárias em set. de 2023
Resposta de Alex V.S. em 5 de set. de 2023
Thanks for the kind words Heather! I will pass along your comments to Erica. I'm glad she was able to help you out with a great stay! I'm glad we were able to save your weekend and we look forward to seeing you again!

6/10 - Ok

KIm

Viagem em grupo
Pontos positivos: Limpeza
Decent price and convenient. Front desk person was professional, but not exactly friendly. Non-smoking room smelled BADLY of smoke. Walls were paper thin. Room next-door came home after bar apparently and partied until 5:30 in the morning. UGHHH. Did not get much sleep. However, bed was comfortable. Staff in the restaurant/bar was fantastic. Food was good and they were super friendly and a lot of fun.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Alex V.S. em 16 de ago. de 2023
I do apologize for your experience with your neighbor. Our walls are thick concrete, but unfortunately you had an adjoining room and those can let some noise and smell through. We did charge them for smoking and being a nuisance. In the future please let the front desk know if anyone or anything is affecting your stay. We're happy to address loud guests immediately so you can get some sleep. Hopefully you'll give us another chance to impress next time you need a room!

6/10 - Ok

Christina

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em ago. de 2023
Resposta de Alex em 14 de ago. de 2023
Thank you for taking the time to leave us a review. Hopefully you'll give us another shot to impress next time you need a room!

10/10 - Excelente

Taylor

Pontos positivos: Serviço e funcionários
Rooms and hallways are bland and uninviting.
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Alex V.S. em 2 de ago. de 2023
Thank you for taking the time to leave us a review Taylor. We are an older hotel, but we try our best to keep it comfortable and affordable for our guests. Hopefully you'll give us another chance to impress.

10/10 - Excelente

Maksim, Prior Lake

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good
Hospedou-se por 1 diária em jul. de 2023
Resposta de Alex V.S. em 24 de jul. de 2023
Thanks for taking the time to leave us a review! We're glad you had a great stay. Hopefully we'll see you again soon!

6/10 - Ok

Jerry

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Strong smell of marijuana in the hallway.
Hospedou-se por 4 diárias em jul. de 2023
Resposta de Alex V.S. em 23 de jul. de 2023
Thanks for taking the time to fill out a survey Jerry. I do apologize for the smell, we are a non-smoking property and we do charge a hefty fee when we catch someone smoking in their room. Unfortunately all it takes is one person breaking the rules to send the smell down the hallway. It's really quite frustrating for us, as a lot of our rooms even have outside doors. I'm really not sure why people can't just take it outside and not bother anyone. We've even asked the local police and there isn't much they can do without solid evidence found. Again I'm sorry that it affected your stay, and I hope you'll give us another chance to impress. Thanks again!

2/10 - Terrível

Alica

Viagem com a família, Viagem com animais de estimação
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The floor/carpet was gummy and spongy - dirty, there was large paint chips missing from the wall and mildew stains all over the bathroom. We left there yesterday and my son had three bedbug bites on his arm. We were there for a soccer tournament and were told by another family that there was also another hotel in town with bedbugs that weekend. Be mindful of where you stay.
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Alex V.S. em 20 de jul. de 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. As I replied to your other review we take bed bugs very seriously. Your room was inspected by our maintenance and a third party exterminator and no signs of them were found. He treated the room anyway just to be safe.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

4/10 - Insatisfatória

Christine

Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Alex V.S. em 20 de jul. de 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

4/10 - Insatisfatória

Ann

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
This motel is incredibly dated. Do not recommend.
Hospedou-se por 1 diária em jul. de 2023
Resposta de Alex V.S. em 19 de jul. de 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future!

2/10 - Terrível

Shawn

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Rooms were not clean. The whole place smelled like weed. Wifi didn't work in our room. Won't be staying there ever again
Hospedou-se por 1 diária em jul. de 2023
Resposta de Alex V.S. em 15 de jul. de 2023
On behalf of the whole staff I apologize for not meeting your expectations Shawn. I will be talking to the housekeeping staff about your room. I also apologize about the weed smell, we are a non-smoking property, but unfortunately people break the rules. We do charge a hefty fee if we can determine it came from a room. I've ran into this at many hotels though and it just comes down to people being disrespectful of the rules, which is hard to prevent. Again, I'm sorry it affected your stay.Hopefully you'll give us another chance in the future.

8/10 - Boa

Eric

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jun. de 2023
Resposta de Alex V.S. em 15 de jul. de 2023
Thanks Eric, hopefully we'll see you again soon!

8/10 - Boa

Janet

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jun. de 2023
Resposta de Alex V.S. em 15 de jul. de 2023
Thanks Janet, please let us know what we can do to improve next time you're through!