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Avaliações de Novotel Brisbane South Bank Hotel

4.5 out of 5
Novotel Brisbane South Bank Hotel
38 Cordelia Street, South Brisbane, QLD

Avaliações

8,8

Excelente

Nota 10 - Excelente. 551 de 974 avaliações" "
Nota 8 - Boa. 300 de 974 avaliações" "
Nota 6 - Ok. 78 de 974 avaliações" "
Nota 4 - Insatisfatória. 27 de 974 avaliações" "
Nota 2 - Terrível. 18 de 974 avaliações" "

9,4/10

Limpeza

9,0/10

Serviço e funcionários

8,8/10

Comodidades

9,2/10

Condições e instalações da propriedade

8,8/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Hiren Anilkumar

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Leticia, Digital Marketing Manager em 1 de mai. de 2024
Dear Hiren, thank you so much for your 5-star review! We're glad that you enjoyed your stay. Kind regards.

10/10 - Excelente

Angus

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
all good
Hospedou-se por 1 diária em abr. de 2024
Resposta de Leticia, Digital Marketing Manager em 28 de abr. de 2024
Dear Angus, thank you so much for your 5-star review. Kind regards.

10/10 - Excelente

Stephen

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Leticia, Digital Marketing Manager em 28 de abr. de 2024
Dear Stephen, thank you so much for your 5-star review! Kind regards.

10/10 - Excelente

Alistair

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We stayed for 4 nights, and the experience was faultless. Great location just 5 mins walk from all the activities in South Bank. Felt safe at night. Modern hotel in excellent condition, very clean, great service from all staff. Room was very well-equipped, modern and clean. Breakfast was very good and good value. Reception and bar / restaurant area very well-presented. Good pool and well-equipped gym. Only two tiny criticisms - the outdoor pool was a little too cold to really use (I understand it can be heated), and the shower in our room wasn't very powerful. But these are tiny compared to the overall excellent experience.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Leticia, Digital Marketing Manager em 8 de abr. de 2024
Dear Alistair, thank you so much for your great review. We're happy to know that you enjoyed your stay and we're looking forward to welcoming you back soon. Kind regards.

10/10 - Excelente

madison

Viagem a dois
All staff were amazing, friendly and welcoming. Housekeeping did a fantastic job in ensuring our stay was clean and fresh each day. Great facilities and plenty of things around the hotel to enjoy.
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Leticia, Digital Marketing Manager em 8 de abr. de 2024
Dear Madison, thank you so much for your glowing review! We're thrilled to know that you had an unforgettable stay with us and we're looking forward to welcoming you back soon. Kind regards.

10/10 - Excelente

Mike

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Leticia, Digital Marketing Manager em 8 de abr. de 2024
Hi Mike, thank you so much for your 5-star review!

2/10 - Terrível

eric

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
A horrible experience. Booked in and they insisted I pay the hotel upfront even though I had booked via expedia and they had authenticated my credit card. Arrived at the room the corridor wall was full of patches, there were no hangars or or glasses in the room. These were delivered later. Next day return to room late afternoon, the used towels are still on the floor together with all the dirty glasses. It takes 30 minutes to have towels and clean glasses delivered to our room, told the hotel is very busy and cant provide ta quicker service. The gym is not clean and the equipment in poor repair, 3 of the 4 Bikes either had parts missing or were broken, the pedals of the elliptical trainer were so dirty that my shoes stuck to the pedals. Reported this nothing was done. The service of the room the next day was lacking, we received clean towels but all our dirty glasses were left behind. I am a silver member - when I asked why my stay did not qualify for the points I was told it was because we booked via an external booking engine. Will not use the Novotel chain if I can help it.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Leticia, Digital Marketing Manager em 8 de abr. de 2024
Dear Eric, thank you so much for reviewing us. We're very sorry that we fell short of meeting your expectations during your stay with us. We would like to discuss further the issues raised, so we kindly ask you to contact us at ha0x0@accor.com or 07 3295 4100. We are looking forward to hearing from you. Kind regards.

6/10 - Ok

Susan

Viagem a dois
Pontos positivos: Comodidades
Very convenient- all very adequate for a couple of nights stay. Shortage of staff on reception desk especially at check out time.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Millicent em 25 de mar. de 2024
Hi Susan, Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your feedback.I am sorry to hear however about the delay on check out. We hope to welcome you again soon.

10/10 - Excelente

Mark

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The reception staff were amazing overall beautiful place to stay. We will be back
Hospedou-se por 1 diária em mar. de 2024
Resposta de Millicent em 18 de mar. de 2024
Hi Mark, Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback! We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 - Excelente

Alan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Easy walk to South Bank parklands and all the activities there. Bed is nice, room quiet. But small, if you need bathroom privacy, then a standard or superior room is not for you
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Millicent em 18 de mar. de 2024
Dear Alan, Thank you for your feedback! I am pleased to let you know that our Corner 'N' Rooms provide a more traditional layout with a bathroom closed off from the bedroom which you may prefer to our standard lay out. We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - Excelente

Ethan

Viagem a dois
Pontos positivos: Comodidades
Easy check in and check out. Super clean. Yummy breaky. Great spot in a walkable area. Comfy bed. Nice shower. Had a wonderful stay
Hospedou-se por 1 diária em fev. de 2024
Resposta de Millicent em 28 de fev. de 2024
Hi Ethan, Thank you for your lovely feedback. We are happy to hear that you had an enjoyable stay and look forward to welcoming you back again soon!

10/10 - Excelente

Clint

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Location
Hospedou-se por 1 diária em fev. de 2024
Resposta de Millicent em 19 de fev. de 2024
Hi Clint, Thank you for sharing your review, we are glad you enjoyed your stay at Novotel Brisbane South Bank!

8/10 - Boa

??

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
朝食がとてもおいしかったです。家族で利用しましたが、子供達も食べられるものが多かったです。また利用したいです。
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Millicent em 19 de fev. de 2024
Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 - Excelente

Amy

Hospedou-se por 2 diárias em fev. de 2024
Resposta de Leticia, Digital Marketing Manager em 21 de mar. de 2024
Dear Amy, thank you so much for your 5-star review! We're happy to know that you enjoyed your stay and we hope to welcome you back soon. Kind regards.

10/10 - Excelente

Jen

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice sized and quality room, quiet but close to Southbank and cultural precinct. Good value for money. Great for our weekend break.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Millicent em 4 de fev. de 2024
Hi Jen, Thank you for choosing to stay at Novotel Brisbane South Bank and sharing your lovely feedback! We are so happy to hear you enjoyed your stay and look forward to welcoming you back again soon!

10/10 - Excelente

Scott

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
This should be your first choice
We had booked another unit at Morgan Suites that was not to our standards. Etc musty smell. I went on Hotels.com again and found this hotel nearby and booked it. It’s something I should have done at the beginning.
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Millicent em 1 de fev. de 2024
Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 - Excelente

Sandra, Elkhorn

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Millicent em 30 de jan. de 2024
Hi Sandra,Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - Excelente

Dave

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful food, great room and staff but limited parking
Hospedou-se por 1 diária em jan. de 2024
Resposta de Millicent em 30 de jan. de 2024
Dear Dave,Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 - Excelente

John

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Millicent em 30 de jan. de 2024
Hi John,Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 - Excelente

Taylor

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Millicent em 30 de jan. de 2024
Hi Taylor, Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

8/10 - Boa

Arrigo

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Millicent em 23 de jan. de 2024
Hi Arrigo, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 - Insatisfatória

Viajante verificado

Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Pontos negativos: Limpeza e serviço e funcionários
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Millicent em 23 de jan. de 2024
Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 - Boa

Amanda

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location, quick walk to south bank streets beach. Buffet breakfast had a good variety. Rooms were lovely. Parking charges expensive especially when already paying quite a lot to stay. Parking spots very small, not a lot of space to get in and out of your doors. Pool and gym good. Most staff were excellent.
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Millicent em 23 de jan. de 2024
Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 - Excelente

Lindell

Viagem com a família
Hospedou-se por 1 diária em jan. de 2024
Resposta de Millicent em 23 de jan. de 2024
Hi Lindell,Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - Excelente

Nicole

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Millicent em 23 de jan. de 2024
Hi Nicole, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - Excelente

Kellie

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean, well designed, comfortable rooms, great food and friendly staff. Many thanks
Hospedou-se por 1 diária em jan. de 2024
Resposta de Millicent em 17 de jan. de 2024
Dear Kellie, Thank you for sharing your lovely feedback and choosing to stay at Novotel Brisbane South Bank! We are glad you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Superb location and hotel
We were pleasantly surprised by Novotel, we have never stayed at a Novotel before so was not sure what to expect. The room was lovely and spacious, the bed was very comfortable and the hotel was very quite. We were staying there for a visit to the theatre so the location was great as it was in walking distance. We would definitely stay again.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Millicent em 16 de jan. de 2024
Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 - Excelente

Renae

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent customer service, room was very clean and the beds oh so comfortable, love this place
Hospedou-se por 1 diária em jan. de 2024
Resposta de Millicent em 16 de jan. de 2024
Hi Renae, I am so happy to hear you enjoyed your stay and love our hotel! Thank you for choosing to stay with us and taking the time to share your lovely feedback. We look forward to welcoming you back!

10/10 - Excelente

Sophie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent service from all staff. Facilities are great (our tv was a bit dodgy but not a huge issue for us). This was our second stay here and loved it again.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Millicent em 16 de jan. de 2024
Hi Sophie, thank you so much for choosing to stay with us again at Novotel Brisbane South Bank! We are so happy you enjoyed your stay and hope you continue to enjoy your stays here!

8/10 - Boa

Justin

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Millicent em 16 de jan. de 2024
Hi Justin,Thank you for choosing to stay with us at Novotel Brisbane South Bank. We are happy to hear you enjoyed your stay and hope to welcome you back!

10/10 - Excelente

Daniel

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Millicent em 16 de jan. de 2024
Hi Daniel,Thank you so much for sharing your 5/5 review with us! We are glad you enjoyed your stay and look forward to welcoming you back.

8/10 - Boa

Mark

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
On check in I wanted a car park knowing it was $35. I was told there were no spaces. Only disabled spots. When i checked out the car park there were only about half a dozen cars parked with probably 30 spare. Same again later. Not happy with that.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Millicent em 16 de jan. de 2024
Hi Mark, Thank you for staying with us and taking the time to share your feedback. I will pass your comments regarding parking on to our team to ensure we are managing the area. We hope you will give us the opportunity to provide you with a better stay in the future.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Millicent em 16 de jan. de 2024
Thank you for taking the time to share your review with us. We are glad you enjoyed your stay and hope to welcome you back.

10/10 - Excelente

Chanel Margaret

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Such a great location and room. Very affordable stay as well, we had the breakfast included which was lovely, and the staff were great. Would definitely stay here again!
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Millicent em 9 de jan. de 2024
Hi Chanel,Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 - Excelente

Lyn, Trinity Beach

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent location central to Brisbane’s arts hub and many good restaurants.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Millicent em 9 de jan. de 2024
Hi Lyn,Thank you for sharing a review, we are happy to hear you enjoyed your stay with us and hope to welcome you back to Novotel Brisbane South Bank again soon!

8/10 - Boa

Graham

Hospedou-se por 3 diárias em jan. de 2024
Resposta de Millicent em 30 de jan. de 2024
Hi Graham, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - Excelente

Carlo

Hospedou-se por 1 diária em jan. de 2024
Resposta de Millicent em 30 de jan. de 2024
Hi Carlo,Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 - Boa

Minni

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff at reception were helpful. Room was clean. Overall it was a good experience staying at the hotel. Only flaw was coffee tea sugar and milk was not replenished.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Millicent em 9 de jan. de 2024
Hi Minni,Thank you so much for sharing your lovely review, I am happy to hear you enjoyed your stay with us! I have also passed your comments regarding coffee, tea, sugar & milk to our housekeeping team. We look forward to welcoming you back again soon!

6/10 - Ok

Margaret

Viagem com a família
Pontos negativos: Serviço e funcionários
Charges for car park on top of 230 room charge. Late book in time. Value for money not there
Hospedou-se por 1 diária em jan. de 2024
Resposta de Millicent em 16 de jan. de 2024
Hi Margaret, thank you for choosing to stay with us and taking the time to share your review. I am sorry to hear that you did not believe you received value for money. We hope you will give us the opportunity to stay again and serve you better in the future.

8/10 - Boa

Tobias

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Millicent em 9 de jan. de 2024
Hi Tobias,Thank you for choosing to stay with us at Novotel Brisbane South Bank and for taking the time to leave a review. We hope to welcome you back to Novotel Brisbane South Bank again soon!

10/10 - Excelente

Nitesh

Hospedou-se por 7 diárias em dez. de 2023
Resposta de Millicent em 23 de jan. de 2024
Hi Nitesh, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - Excelente

Fischer

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Das Hotel punktet mit einer erstklassigen Lage. Unser geräumiges und modernes Zimmer bot viel Komfort. Das Frühstücksangebot überzeugte durch seine Vielfalt und schmeckte hervorragend – ein wahrer Genuss für uns.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Millicent em 9 de jan. de 2024
Hi Fischer,Thank you for taking the time to share such a lovely review, we are so happy to hear that you enjoyed your experience at Novotel Brisbane South Bank! We hope to be able to welcome you back again in the future and provide another fantastic experience!

10/10 - Excelente

Elizabeth

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Friendly efficient staff in every area
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Millicent em 9 de jan. de 2024
Hi Elizabeth,Thank you so much for taking the time to share your lovely review and for choosing to stay with us at Novotel Brisbane South Bank! We are happy to hear you enjoyed your stay and look forward to welcoming you back again soon!

10/10 - Excelente

Isaiah

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Millicent em 9 de jan. de 2024
Hi Isaiah,Thank you for sharing your review from your recent stay at Novotel Brisbane South Bank! We are happy to hear you enjoyed your stay and look forward to welcoming you back in the future!

2/10 - Terrível

Brett

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Millicent em 10 de jan. de 2024
Dear Brett,Thank you for taking the time to tell us about your experience at the Novotel Brisbane South Bank. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.It is our hope that you will give us the opportunity to better serve you in the near future.

8/10 - Boa

Donna Gail

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Millicent em 9 de jan. de 2024
Hi Donna,Thank you for choosing to stay with us at Novotel Brisbane South Bank and for taking the time to share your review. We hope to welcome you back again soon!

4/10 - Insatisfatória

Raelene

Viagem de negócios, Viagem a dois
Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Staff were totally rude upon check in
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Millicent em 9 de jan. de 2024
Hi Raelene,Please allow me to express my sincerest apologies regarding your poor check-in experience. I am sorry we did not meet your expectations.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 - Excelente

KAREN

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Millicent em 9 de jan. de 2024
Dear Karen,Thank you for choosing to stay with us at Novotel Brisbane South Bank and leaving a review. We are happy to hear you enjoyed your stay and hope to welcome you back again soon!

2/10 - Terrível

meng

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Millicent em 9 de jan. de 2024
Dear Meng,Thank you for taking the time to leave a review. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.It is our hope that you will give us the opportunity to better serve you in the near future.

10/10 - Excelente

Fiona K

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great stay at Novotel
First time at this hotel. Definitely would stay here again. Staff were efficient and polite. Rooms are spotless. Good choice of breakfast items. Overall, an excellent stay. Location close to amenities at South Bank which was a bonus.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Millicent em 9 de jan. de 2024
Dear Fiona,Thank you for choosing to stay with us and for taking the time to share your lovely review! We are so glad to hear you enjoyed your stay with us and look forward to welcoming you back!