Hi Ramez, Thank you for your feedback. We take the cleanliness and safety of our property very seriously, and we apologize if we fell short of your expectations in these areas. Your comments will be shared with our housekeeping and maintenance teams to ensure that we address any areas needing improvement. We appreciate your input and hope to have the opportunity to welcome you back in the future with an even better experience. If there are specific details you'd like to discuss further, please don't hesitate to reach out to us.Kind Regards,Ben DouglasBuilding Manager

Hi Michael, We're pleased to hear that you found your stay nice and quiet. Providing a peaceful environment for our guests is one of our top priorities. If there's anything else we can do to make your stay even more enjoyable, please feel free to let us know.Kind Regards,Ben DouglasBuilding Manager

Hi Stephen, Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the amazing view and unit during your stay. However, we apologize for the inconvenience caused by the A/C issue during the first two nights. We're glad to hear that our reception team provided outstanding service in attempting to resolve the problem. Your satisfaction is our priority, and we're grateful for your understanding and patience. We're pleased to know that you would consider staying with us again, and we look forward to welcoming you back for another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know.Kind Regards,Ben DouglasBuilding Manager

Hi Rebecca, Thank you for taking the time to share your experience with us! We're delighted to hear that you had a great stay and that you found the check-in process smooth despite the limited front desk hours. It's wonderful to know that you appreciated the soundproofing, design, amenities, and cleanliness of the apartment. We're also glad to hear that you were impressed enough to cancel your other hotel booking and choose to stay with us again. We look forward to welcoming you back next week and providing you with another enjoyable stay!Kind Regards,Ben DouglasBuilding Manager

Hi Andrew, Thank you for your excellent rating! We're thrilled to know that you had a wonderful experience during your stay. If you have any further feedback or if there's anything we can assist you with, please feel free to reach out. We hope to have the pleasure of hosting you again in the future!Kind Regards,Ben DouglasBuilding Manager

Hi Maxine, I am deeply sorry to hear about your disappointing experience during your recent stay with us. Please accept my sincerest apologies for the issues you encountered, including the unpleasant odor in your room, cleanliness concerns, maintenance issues, and the lack of adequate assistance from our staff.Your feedback is extremely concerning and not reflective of the high standards we strive to maintain. Rest assured, I will personally investigate these matters with our housekeeping and maintenance teams to ensure that immediate action is taken to address and rectify these issues.Furthermore, I apologize for the inconvenience caused by the refusal to provide additional towels. This does not align with our commitment to excellent guest service, and I will address this with our team to prevent similar situations from occurring in the future.Please know that your satisfaction is of the utmost importance to us, and we are committed to making things right. Should you reconsider and decide to give us another chance, I would welcome the opportunity to personally ensure that your next stay is nothing short of exceptional.Once again, I apologize for the disappointment you experienced, and I appreciate you bringing these matters to our attention. If there's anything else I can assist you with or if you would like to discuss your experience further, please don't hesitate to contact us directly.Kind Regards,Ben DouglasBuilding Manager

Hi Lauren Jade, Thank you for your kind words! We are delighted to hear that you had a lovely stay with us and that we could contribute to making your Brisbane experience special. Your satisfaction is our priority, and we are thrilled to have met your expectations.Should your travels bring you back to Brisbane, we would be honored to welcome you again for another memorable stay. If there is anything we can assist you with in the meantime, please don't hesitate to reach out.Kind Regards,Ben DouglasBuilding Manager

Thank you!

Hi Kattya, Thank you for taking the time to provide us with your feedback regarding your recent stay. We truly appreciate your comments and are sorry to hear that your experience with the comfort of the main bedroom bed did not meet your expectations.Ensuring our guests' comfort and satisfaction is of utmost importance to us, and we sincerely apologize for any inconvenience you experienced as a result of the firmness of the mattress. Your feedback has been shared with our housekeeping and maintenance teams to address this matter promptly.We understand the importance of a good night's sleep, and we regret that you did not have the restful stay you deserved. Please know that your concerns will be taken into serious consideration as we continuously strive to improve our accommodations and provide the best possible experience for our guests.If your travels bring you back to our area in the future, we would welcome the opportunity to host you again and ensure that your stay is as comfortable and enjoyable as possible.Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.Kind Regards,Ben DouglasBuilding Manager

Hi Yurina, Thank you so much for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us.Your satisfaction is our top priority, and we're delighted that we met or exceeded your expectations. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.We appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Kind Regards,Ryan MontgomeryGeneral Manager

Hi Minyi, Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the cleanliness of the swimming pool. Your feedback is important to us, and we will address this issue promptly to ensure that it does not happen again in the future. If there is anything else we can assist you with during your stay, please do not hesitate to let us know. We appreciate your understanding and hope that you continue to enjoy your time with us.Kind Regards,Ben DouglasBuilding Manager

Hi Tiffany,hank you for sharing your positive experience with us. We're pleased to hear that you found the rooms comfortable, the neighborhood quiet, and the parking adequate for your needs. It's great to know that our location's accessibility and proximity to restaurants and entertainment added to the convenience of your stay.If there's anything specific you enjoyed or if there are preferences you have for your future visits, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back for another comfortable and enjoyable stay.Kind Regards,Ben DouglasBuilding Manager

Hi Sharon, Thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed the beautiful city view, balcony, and spacious accommodations during your stay. Our team is committed to providing excellent service, and we're pleased to know that you found them to be helpful.It's great to hear that the parking was convenient for you and that the location allowed for an easy walk to downtown. We appreciate your kind words and are glad we could contribute to a pleasant experience.If you have any further comments or if there's anything specific you would like to share, feel free to reach out. We look forward to welcoming you back for another enjoyable stay.Kind Regards,Ben DouglasBuilding Manager

Hi Juancarlos, Thank you for your positive feedback! We're delighted to hear that you found our property great, with awesome facilities and a friendly staff always ready to help. It's fantastic that you enjoyed the panoramic city view, especially if you're new to Brisbane.If there's anything specific you loved about your experience or if you have additional comments, please feel free to share.We appreciate your choice to stay with us, and we look forward to the pleasure of welcoming you back for another excellent stay in the future.Kind Regards,Ben DouglasBuilding Manager

Hi Audrey, Thank you for taking the time to share such a positive and detailed review of your stay at our property. We are thrilled to hear that you really enjoyed your time with us.It's fantastic to know that the apartment's location, proximity to cultural attractions, and walking distance to the CBD contributed to your positive experience. We're glad that our staff, particularly Jerome, ensured a smooth check-in for you. We'll be sure to pass on your appreciation to him.We're also pleased to hear that you enjoyed the amenities like the gym and pool, and that you had a wonderful view of the river and surroundings.Your recommendation of the nearby coffee place is noted, and we're happy to know you found it to be a great spot.We look forward to the pleasure of welcoming you back for another enjoyable stay. If there's anything specific you loved about your stay or if you have additional comments, we would love to hear more.Thank you for choosing us, and we can't wait to host you again!Kind Regards,Ben DouglasBuilding Manager

Hi, Thank you for highlighting the key features of our apartments—affordable luxury with stunning city views. We are thrilled to provide our guests with a combination of elegance and comfort that doesn't break the bank.Our team takes pride in offering an exceptional experience, and we are delighted that our commitment to providing great views and affordable luxury has been noticed. If there is anything specific you would like to share or if we can assist you further, please do not hesitate to contact us.We appreciate your acknowledgment and look forward to welcoming you for another memorable stay.Kind Regards,Ben DouglasBuilding Manager

Hi Juan Carlos, Thank you for taking the time to rate us with a perfect score of 5 out of 5! We are delighted to learn that your experience with us met or exceeded your expectations.Your positive feedback is immensely rewarding for our team, and it inspires us to continue delivering outstanding service. If there are specific aspects of your stay that stood out and contributed to this excellent rating, we would love to hear more about them.We truly value your patronage and hope to have the pleasure of welcoming you back for another exceptional experience in the future.Kind Regards,Ben DouglasBuilding Manager

Hi Elaine, Thank you for providing feedback on your recent stay with us. I sincerely apologize for the disappointment you experienced with the cleanliness of the apartment upon arrival. Your observations are taken very seriously, and I want to assure you that we are addressing the issues you've raised.I have initiated a thorough review of our cleaning procedures and have spoken with our housekeeping team to ensure that such oversights do not happen in the future. It is disheartening to hear that the requested cleaning did not meet your expectations, and we will reevaluate our communication and response protocols.Regarding the broken and dirty loo seat hinge, I extend my sincere apologies for any inconvenience caused. Our maintenance team will promptly address this issue to ensure that everything is in proper working order.I appreciate your understanding and bringing these matters to our attention. We value your feedback as it helps us identify areas for improvement. Thank you for choosing our apartment, and we hope to have the opportunity to provide you with a much-improved experience in the future.Kind Regards,Ben DouglasBuilding Manager

Hi Juro, Thank you for your kind words! We are thrilled to hear that you had an excellent stay and enjoyed the accommodation. Our staff takes pride in providing exceptional service, and we're delighted to know that their efforts contributed to your positive experience.If there's anything specific you appreciated or if you have any suggestions for improvement, please feel free to share. Your feedback is valuable to us as we continually strive to enhance our guests' experiences.Once again, thank you for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay in the future.Kind Regards,Ben DouglasBuilding Manager

Hi Kaiping, Thank you for taking the time to share your feedback, and we are thrilled to hear that you rated your stay at Hope Street with a perfect 5 out of 5! It's always rewarding to know that our guests had a fantastic experience.If there are specific aspects of your stay that you found particularly enjoyable or any suggestions you'd like to share, please feel free to let us know. Your insights are valuable as we strive to maintain and enhance the quality of our services.We hope to have the pleasure of hosting you again in the future. If you have any plans to return, don't hesitate to reach out. We look forward to welcoming you back to Hope Street.Kind Regards,Ben DouglasBuilding Manager

Hi Carole, Thank you for taking the time to provide feedback about your recent stay, and we appreciate your rating of 4 out of 5.We're glad to know that you had a positive experience overall. If there are specific areas where we can make improvements to elevate your next visit, please feel free to share any suggestions or concerns.Your feedback is valuable to us, and we look forward to the opportunity to welcome you back for an even better experience in the future.Thank you for choosing us, and we appreciate your feedback.Kind Regards,Ben DouglasBuilding Manager

Hi Bridy, Thank you for sharing your positive experience with us. We're delighted to hear that you enjoyed the beautiful views and found our location convenient, being within walking distance to South Bank beach and restaurants.If there's anything specific you loved about your stay or if there are ways we can make your next visit even more enjoyable, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for another pleasant stay.Thank you for choosing us, and we appreciate your feedback.Kind Regards,Ben DouglasBuilding Manager

Hi Kara-lee, Thank you for taking the time to share your positive experience with us. We're thrilled to know that you found our accommodation fantastic, and the pricing exceeded your expectations, especially during the peak holiday period. It's great to know that our convenient location in Southbank contributed to a satisfying stay.We look forward to the opportunity to welcome you back for another stay. If there's anything specific you loved about your visit or if there are ways we can make your next stay even more enjoyable, please feel free to let us know. We value your input and appreciate your feedback.Thank you for choosing us, and we can't wait to host you again.Kind Regards,Ben DouglasBuilding Manager

Hi Judy, Thank you for the perfect rating! We're delighted to hear that your experience was a 5 out of 5. If there's anything specific you loved about your stay or if you have any preferences for future visits, please feel free to share.We appreciate your positive feedback and look forward to the opportunity to host you again. If there's anything we can do to make your next stay even more enjoyable, please let us know.Thank you for choosing our accommodation.Kind Regards,Ben DouglasBuilding Manager

Hi Nancy, Certainly! Here's a response:---Thank you for taking the time to provide your feedback. We appreciate your positive rating and are pleased to hear that you had an overall enjoyable experience during your stay. If there's anything specific that we can improve upon to make your next visit even better, please feel free to share your insights. We look forward to welcoming you again in the future!Kind Regards,Ben DouglasBuilding Manager

Hi Aidan, Certainly! Here's a response:---Thank you for taking the time to provide your feedback. We appreciate your positive rating and are pleased to hear that you had an overall enjoyable experience during your stay. If there's anything specific that we can improve upon to make your next visit even better, please feel free to share your insights. We look forward to welcoming you again in the future!Kind Regards,Ben DouglasBuilding Manager

Hi Febriyan, Absolutely, here's a suitable response:---Thank you sincerely for your outstanding rating! We're thrilled to learn that your experience at our establishment was exceptional. Should you have any additional feedback or if there's anything we can do to ensure your future stays are just as fantastic, please don't hesitate to let us know. We eagerly await the opportunity to host you once more in the future!Kind Regards,Ben DouglasBuilding Manager

Hi Alex, It's great to know you had a fantastic experience! If there's anything specific that made your stay exceptional or if you have any feedback, we'd love to hear it.Kind Regards,Ben DouglasBuilding Manager

Hi Brody, Thank you so much for the top-notch rating! We're thrilled that you had a fantastic experience. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another exceptional stay!Kind Regards,Ben DouglasBuilding Manager

Hi Chandrasekaran, I'm glad to hear that your stay was enjoyable overall. I apologize for the inconvenience regarding the minimal houseware in the kitchen and the absence of a coffee maker.Your feedback is valuable, and I'll make sure to pass this information along to our management team. We'll review our kitchen amenities to ensure they meet the needs of our guests more comprehensively in the future, including the addition of a coffee maker for our guests' convenience.Thank you for bringing this to our attention. Should you plan to stay with us again, please let us know of any specific requirements or preferences you may have, and we'll do our best to accommodate them.We appreciate your feedback and hope to have the opportunity to host you again for a more satisfying experience.Kind Regards,Ben DouglasBuilding Manager

Hi Loriea, I appreciate your feedback, and I'm sorry to learn that your experience fell short of expectations. Your satisfaction is important to us, and we'd like to understand better how we can improve. If you're open to it, could you share more details about your stay or any specific areas where we could enhance our service? Your insights will help us address any shortcomings and ensure a better experience for our guests in the future. Thank you for your feedback, and we hope to have the opportunity to exceed your expectations on your next visit.Kind Regards,Ben DouglasBuilding Manager

Hi Fiona,That's fantastic to hear! Your score means a lot to us. If there's anything specific that made your experience so great or if there's anything we can do to maintain this level of excellence, feel free to share. We're thrilled to have provided you with a wonderful experience, and we look forward to hosting you again in the future!Kind Regards, Ben Douglas Building Manager

Hi Fiona,That's fantastic to hear! A perfect score means a lot to us. If there's anything specific that made your experience so great or if there's anything we can do to maintain this level of excellence, feel free to share. We're thrilled to have provided you with a wonderful experience, and we look forward to hosting you again in the future!Kind Regards, Ben Douglas Building Manager

Hi Fiona, Thank you for the perfect rating! We're thrilled to hear that your experience was a 5 out of 5. If there's anything specific you loved about your stay or if you have any preferences for future visits, please feel free to share.We appreciate your positive feedback and look forward to the opportunity to host you again. If there's anything we can do to make your next stay even more enjoyable, please let us know.Thank you for choosing our accommodation.Kind Regards,Ben DouglasBuilding Manager

Hi Bao H, Thank you immensely for sharing your remarkable experience at Hope Street Apartments in Brisbane. It brings us immense joy to learn that from the moment you arrived, our team's warmth and exceptional service made your stay memorable.We take immense pride in offering meticulously maintained and comfortable accommodations, ensuring that every detail is tended to for a seamless and delightful experience. It's gratifying to hear that the location's convenience and the amenities surpassed your expectations.Your recommendation means the world to us! The entire team is grateful for your kind words and sincere appreciation. We strive to create exceptional experiences for all our guests, and knowing we succeeded with you is truly rewarding.Should your travels bring you back to Brisbane, we'd be honored to welcome you once again to Hope Street Apartments for another superb stay.Kind Regards,Ben DouglasBuilding Manager

Hi Sharafat, I appreciate you taking the time to provide your rating. If there are any specific areas or aspects that stood out to you as needing improvement, I'd love to hear more details. Your feedback is invaluable in helping us enhance our services and make sure every guest has an outstanding experience.Kind Regards,Ben DouglasBuilding Manager

Hi Hamish, Thank you for taking the time to share your feedback. We're always looking to improve, so if there's anything specific you feel we could do better or any aspect that didn't meet your expectations, please let us know. Your insights are crucial in our efforts to enhance our services for all our guests.Kind Regards,Ben DouglasBuilding Manager

Hi Joanne,Thank you for your kind words! We're thrilled to hear that you found our rooms clean with a great shower, enjoyed the magnificent views, and appreciated the easy access to the train station and nearby wine bar. Delivering a wonderful customer service experience is our priority, and I'm delighted our staff could make your stay even more enjoyable. Kind Regards, Ben Douglas Building Manager

Hi Delia,Thank you for recognizing our space as spacious and convenient. We strive to ensure our guests experience both comfort and convenience during their stay. If there's anything specific you enjoyed or if there are ways we can further enhance your experience, please let us know. We appreciate your feedback! Kind Regards, Ben Douglas Building Manager

Hi Pamela, I apologize for any inconvenience caused by both the location and the issue with your missing item. Your satisfaction is our priority, and I understand your frustration.We take matters like this seriously, and I'd like to assist in resolving the situation promptly. Could you please provide more details about the lost item and any previous attempts made to locate it? I'll ensure our team thoroughly investigates this matter and communicates with you to find a resolution.Your feedback is crucial, and we're committed to providing assistance to the best of our abilities. If there's any additional information you can provide or if you need further assistance, please let me know.Kind Regards,Ben DouglasBuilding Manager

Hi Louise, That sounds like an incredible experience! The modern apartment, friendly staff, stunning views, and great amenities like the swimming pool, sauna, and spa seem to have made your stay truly delightful. It's fantastic that the location was convenient for exploring Southbank, shopping, and dining.We're thrilled that you had such a wonderful time, and we can't wait to welcome you back for another beautiful stay! If there's anything specific you'd like for your next visit or any preferences you have, please feel free to let us know. We're excited to make your next stay even better!Kind Regards,Ben DouglasBuilding Manager

Hi P.T. That's fantastic to hear! A perfect score means a lot to us. If there's anything specific that made your experience outstanding or anything we can do to maintain this level of satisfaction for your future visits, please let us know. We're thrilled to have provided you with a great experience!Kind Regards,Ben DouglasBuilding Manager

Hi Seoncheorl,It's great to hear that you found the environment pleasant overall. I understand your concern about the cleaning aspect for long-term stays. We do offer cleaning services for shorter stays, but for longer stays, we leave the cleaning preferences to our guests to respect their privacy. However, I appreciate your feedback, and we'll definitely take it into consideration as we continually work on improving our services. If there's anything specific, we could do to make extended stays more convenient, please feel free to share your suggestions. Your input is incredibly valuable to us!Kind Regards, Ben Douglas Building Manager

Thank you so much for your kind words! We're delighted you enjoyed our location and that our reception team could assist you. Your positive feedback means a lot to us! If there's anything else we can do to make your experience even better next time, please let us know. We'd love to welcome you back!I'm really sorry to hear about the issues you experienced with the drains and the torn shade in the main bedroom. That doesn't meet our standards, and I apologize for any inconvenience caused during your stay. Your feedback is valuable, and I'll make sure to pass it along to our maintenance team so we can address these problems promptly. Your feedback is invaluable, and we appreciate your understanding.Kind Regards, Ben Douglas Building Manager

Hi Sheryl, I'm glad to hear you had a positive experience! If there's anything we could improve upon to make your next stay even better, please let us know. Your feedback is valuable to us in striving for excellence.Kind Regards,Ben DouglasBuilding Manager

Hi Fanny, I'm sorry to hear that your experience wasn't as expected. Your feedback is valuable to us. If there's anything specific that we could improve on, please feel free to share. We're committed to making every guest's experience exceptional.Kind Regards,Ben DouglasBuilding Manager

Hi Sam,I'm glad to hear that you found the place nice! If there are any specific aspects you enjoyed or if there's anything we can do to make your next stay even better, please feel free to let us know. We're here to ensure you have a pleasant experience each time you visit!Kind Regards,Ben DouglasBuilding Manager

Hi Yukino, Thank you for your rating! Your feedback is valuable to us. If there are specific areas where we can improve to ensure a higher rating next time, please let us know. We're committed to enhancing our services and facilities to provide you with an even better experience during your next visit.Kind Regards,Ben DouglasBuilding Manager

Hi Paul, That's wonderful to hear! If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We're here to ensure your experiences continue to be great!Kind Regards,Ben DouglasBuilding Manager

Hi Maleah, I'm delighted to hear that you enjoyed the beautiful room and the view, and that the check-in/out process went smoothly, even allowing for a complimentary late check-out. However, I apologize for the inconveniences you encountered with some of the amenities. Your feedback about the toaster, TV, and shower is valuable, and I'll ensure that our team addresses these concerns promptly to enhance our guests' experiences. It's great to know that you appreciated the adjustable shower head's functionality. If there's anything else we can do to improve your stay or if there are specific amenities you'd like to see upgraded, please let us know. We're dedicated to ensuring your next visit exceeds your expectations!Kind Regards,Ben DouglasBuilding Manager