4/10 - Insatisfatória
Anne B., San Antonio, Texas
22 de jun. de 2025
Pontos negativos: Limpeza
Great Views and Potential – But Needs Attention to Cleanliness and Bugs
This property has a lot going for it—gorgeous lake views, plenty of sleeping options, and a layout that works well for a group. Our family of seven had enough room to spread out, and the setting is truly beautiful. The owner was responsive when we reached out about a cleanliness issue, which we really appreciated, but he was reluctant to refund the cleaning fee. He eventually did, though. That said, the house had clearly not been cleaned before our arrival. There were dead bugs throughout—on beds, couches, and kitchen counters—which made the stay uncomfortable. We understand the lake was high and that can increase bug activity, but the presence of bugs inside the house (especially waking up to them in beds) needs to be addressed for future guests. The separate building with additional beds and a bathroom was unfortunately unusable due to wasps and more bugs, which would have been a big problem if our group had been any larger.We also noticed the house had many personal and extra items stored throughout—things like food, empty boxes, and unopened purchases. Our family is very mindful of respecting the homeowner’s belongings, so we left everything untouched, but for clarity and comfort, we would suggest designating a locked closet for those items.This is a fantastic property with so much potential, and we’d love to return next year if we could be assured of improved cleanliness and pest control. With a few changes, this could easily become a five-star rental.
Anne B.
Hospedou-se por 2 diárias em jun. de 2025