4/10 - Insatisfatória
Heba
Viagem a dois
11 de ago. de 2025
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
I was very disappointed with my recent stay at this hotel. From the start, I was greeted by unfriendly staff. Fresh milk was advertised, but after checking in, none was provided. I went to reception to ask for it and was met with poor attitude. When I asked how long it would take, I was told “two seconds,” yet I waited 15 minutes for the tiniest amount — and it didn’t even seem fresh, just supermarket milk.
The Wi-Fi was also an issue. The receptionist pretended it was connected, but in reality, it wasn’t — she simply selected a different network to make it look like we had full bars, without actually entering a username or password. This was done to two of our phones, which felt dishonest and insulting. As someone who wears a headscarf, I couldn’t help but feel her behaviour may have had a racial undertone.
Breakfast the next day was extremely limited, with clear cross-contamination between meats, making it unsafe for anyone with allergies or dietary restrictions. The dining area was not clean — glasses and plates were visibly dirty.
I also called reception four times from my room just to request water and ice, and no one answered or followed up.
It was especially disappointing because the hotel building and surrounding area were beautiful, but the poor service and unprofessional staff completely ruined the experience. I would not recommend this hotel.
Heba
Hospedou-se por 1 diária em ago. de 2025
