Piscina externa sazonal, guarda-sóis

Avaliações de Radisson Blu Aurum Hotel, Brasov

5 out of 5
Radisson Blu Aurum Hotel, Brasov
Bulevardul Eroilor 23, Brasov, Brasov

Avaliações

9,8

Extraordinária

Nota 10 - Excelente. 61 de 69 avaliações" "
Nota 8 - Boa. 6 de 69 avaliações" "
Nota 6 - Ok. 0 de 69 avaliações" "
Nota 4 - Insatisfatória. 2 de 69 avaliações" "
Nota 2 - Terrível. 0 de 69 avaliações" "

9,8/10

Limpeza

9,8/10

Serviço e funcionários

9,2/10

Comodidades

9,8/10

Condições e instalações da propriedade

9,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Rhondda

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The property in my opinion is in one of the best areas in Braşov. It is convenient to old town, bus terminal and if necessary you can walk to rail station. Loved it.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Mircea Constantin em 9 de mai. de 2024
Dear Rhondda,We're delighted to hear that you enjoyed your stay at Radisson Blu Aurum Hotel Brasov! Our prime location, close to the old town, bus terminal, and within walking distance to the rail station, is indeed one of our key highlights. We strive to provide a convenient and comfortable experience for our guests, and we're thrilled that you found it to be so. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Tudor

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Mircea Constantin em 9 de mai. de 2024
Dear Tudor,Thank you for rating your stay. We hope to welcome you again in the near future.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Popescu

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice hotel, very close to Brasov city center. Friendly staff, excellent service and great restaurant! Highly appreciated
Hospedou-se por 1 diária em abr. de 2024
Resposta de Mircea Constantin em 16 de abr. de 2024
Dear Popescu,Thank you so much for your glowing review of our hotel on Expedia! We're thrilled to hear that you enjoyed your stay with us and found our location convenient, our staff friendly, and our service excellent.We're especially delighted that you enjoyed dining at our restaurant. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're pleased to hear that we hit the mark with you.Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back to our hotel in the near future for another fantastic stay.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Arye

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Mircea Constantin em 21 de fev. de 2024
Dear Arye,Thank you for your rating. We hope to welcome you again in the near future.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Popescu

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Mircea Constantin em 17 de jan. de 2024
Dear Popescu,Thank you for taking the time to review your stay. We are delighted you had a wonderful experience and look forward welcoming you again in the near future.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Maria

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Highly recommend!
Hospedou-se por 1 diária em jan. de 2024
Resposta de Mircea Constantin em 15 de jan. de 2024
Dear Maria,Thank you for taking the time to review your stay. We are delighted you had a wonderful experience and look forward welcoming you again in the near future.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Gildardo

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excelente atención de todos los empleados del hotel
Hospedou-se por 1 diária em jan. de 2024
Resposta de Mircea Constantin em 15 de jan. de 2024
Dear Gildardo,Thank you for taking the time to review your stay. Seeing our guest happy is our main satisfaction. We hope to welcome you again in the near future.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Sorin

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Mircea Constantin em 21 de fev. de 2024
Dear Sorin,Thank you for your rating. We hope to welcome you again in the near future.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Moawya

Hospedou-se por 3 diárias em dez. de 2023
Resposta de Mircea Constantin em 8 de jan. de 2024
Dear Moawya,Thank you for your rating. We hope to welcome you again in the near future.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Alice

Hospedou-se por 2 diárias em dez. de 2023
Resposta de Mircea Constantin em 27 de dez. de 2023
Dear Alice,Thank you for your rating. We hope to welcome you again in the near future.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Cozy Hotel and Welcoming Staff, Fantastic Visit!
We felt very comfortable in the Radisson Blu and the location so near the Braşov city center made it perfect to explore the town. Breakfast at the hotel was top notch and staff extremely welcoming, helpful and kind. We would definitely return.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Mircea Constantin em 27 de dez. de 2023
Dear guest,Thank you so much for taking the time to share your wonderful experience at Radisson Blu Aurum Hotel Brasov! We're thrilled to hear that you found our hotel cozy and our staff welcoming.It's fantastic to know that the proximity to Brașov city center added to the convenience of your stay, allowing you to explore the town easily. We're delighted that you enjoyed the top-notch breakfast, and we truly appreciate your kind words about our staff being welcoming, helpful, and kind.We're honored that you had a fantastic visit, and we look forward to welcoming you back whenever your travels bring you to Brasov. If there's anything specific you'd like us to arrange for your next stay, please feel free to let us know.Safe travels, and we can't wait to host you again!Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Mihai

Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Alex em 18 de nov. de 2023
Thank you for giving us you best review!Hop you have a wonderfull day and we hope to visit us next time!Best wishes,Front Office Aurum Team

10/10 - Excelente

Melissa

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was all helpful and friendly. Room was great- clean and beautiful view. Iulia was working the executive lounge and gave us great tips of where to go. David was extremely helpful when we had a problem with a rental car even calling and translating for us. Great hotel and staff will definitely recommend
Resposta de Mircea Constantin em 7 de nov. de 2023
Dear Melissa,Thank you for taking the time to leave such a wonderful review of your recent stay at the Radisson Blu Aurum Hotel Brasov. We're thrilled to receive a perfect 5 out of 5 rating and to hear about your positive experience.We're delighted that you found our staff to be helpful and friendly. Providing excellent service is a top priority for us, and it's great to hear that it made a positive impact on your stay.It's also fantastic to know that you enjoyed your room, including its cleanliness and the beautiful view. Iulia's tips on where to go and David's assistance with your rental car issue exemplify our team's dedication to ensuring guests have a memorable and trouble-free stay.We genuinely appreciate your recommendation, and we look forward to hosting you again in the future. Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Yusan

Hospedou-se por 1 diária em nov. de 2023
Resposta de Mircea Constantin em 7 de nov. de 2023
Dear Yusan,Thank you for your rating. We hope to welcome you again in the near future.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Sabina

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing location, clean and modern, comfortable bed, friendly staff, and I couldnt get enough of the mint chocolate almonds. Parking is tricky but having a valet took the pressure off. I would happily stay here again!
Hospedou-se por 2 diárias em out. de 2023
Resposta de Mircea Constantin em 7 de nov. de 2023
Dear Sabina,Thank you for taking the time to share your wonderful feedback regarding your recent stay at the Radisson Blu Aurum Hotel Brasov. We're thrilled to receive a perfect 5 out of 5 rating and to hear about your positive experience.We're delighted that you found our hotel's location to be amazing, and we're pleased to know that you appreciated the modern and clean environment, comfortable bed, and our friendly staff. Your kind words are truly appreciated and will be shared with our team.The mention of the mint chocolate almonds is heartwarming. It's the little touches that make a stay memorable, and we're glad you enjoyed them.We understand that parking can be a bit tricky, and we're glad that our valet service could ease any parking-related concerns.We look forward to the opportunity of welcoming you back to the Radisson Blu Aurum Hotel Brasov in the future.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

HALIL IBRAHIM

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Pleasant stay
Was a single night stay. The staff was friendly, helping and smiling. Happy for the stay.
Hospedou-se por 1 diária em out. de 2023
Resposta de Mircea Constantin em 27 de out. de 2023
Dear Ibrahim,We're thrilled to hear that you had a positive experience during your single night stay at Radisson Blu Aurum Hotel Brasov! It's wonderful to know that you found our staff to be friendly, helpful, and welcoming, and their smiles added to your happiness during your stay.Guest satisfaction is our top priority, and we're delighted that we could contribute to your enjoyable visit. If you ever find yourself back in Brasov, we'd be honored to have the opportunity to welcome you again for another memorable stay.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Glad we stayed here
Walking distance to Old Town. Close drive to some castles. Breakfast was great. Parking is complicated.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Mircea Constantin em 16 de out. de 2023
Dear guest,Thank you for taking the time to share your feedback about your recent stay at Radisson Blu Aurum Hotel in Brasov. We're delighted to hear that our hotel's proximity to the Old Town and its convenient access to nearby castles added to your overall experience. We understand how important location can be when exploring a new city.We're also pleased to hear that you enjoyed our breakfast offerings. At Radisson Blu, we strive to provide a delicious and diverse breakfast selection to start your day right.We apologize for any inconvenience you experienced with parking. We are continually working to improve our parking arrangements, and your feedback will be taken into consideration as we seek to enhance this aspect of our service.Your comments are valuable to us, and we appreciate your input as it helps us improve our guest experience. Should you choose to stay with us again in the future, we hope to provide an even more enjoyable visit. Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Diana

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Merveilleux séjour !
Hospedou-se por 2 diárias em out. de 2023
Resposta de Mircea Constantin em 10 de out. de 2023
Dear Diana,Thank you for sharing your wonderful stay at Radisson Blu Aurum Hotel Brasov! We're thrilled to hear that you had a marvelous experience during your time with us. If you have any specific feedback or highlights from your stay that you'd like to share, please feel free to let us know. We hope to have the pleasure of welcoming you back in the future for another fantastic stay!Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Alan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em out. de 2023
Resposta de Denise Pricop em 10 de out. de 2023
Dear Alan,Thank you for taking the time to rate your experience with us. We are delighted to learn you enjoyed your stay and very much look forward to welcoming you back soon. Kind Regards,Denise PricopRooms Division Manager

10/10 - Excelente

Gitte

Viagem de negócios
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em set. de 2023
Resposta de Mircea Constantin em 1 de out. de 2023
Dear Gite,Thank you for your rating. We hope to welcome you again in the near future.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Beth, Louisville

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great hotel location. Amenities are great, check in process great. Rooms are large with a beautiful granite shower.
Hospedou-se por 1 diária em set. de 2023
Resposta de Mircea Constantin em 30 de set. de 2023
Dear Beth,Thank you for taking the time to review your stay. We are delighted you have enjoyed your time with us and look forward welcoming you again in the future.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Martha

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Mircea Constantin em 30 de set. de 2023
Dear Martha,Thank you for your rating. We hope to welcome you again in the near future!Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

John

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em set. de 2023
Resposta de Denise Pricop em 10 de out. de 2023
Dear John,Thank you for taking the time to rate your experience with us. We are delighted to learn you enjoyed your stay and very much look forward to welcoming you back soon. Kind Regards,Denise PricopRooms Division Manager

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
bath and less
The shower stream is poor and no place to hang at a reasonable height the hand held shower
Hospedou-se por 2 diárias em set. de 2023
Resposta de Mircea Constantin em 18 de set. de 2023
Dear valued guest,Thank you for taking the time to share your feedback regarding your recent stay at the Radisson Blu Aurum Hotel Brasov. We truly appreciate your input, as it helps us to continuously improve our guest experience.We're sorry to hear that you experienced issues with the shower during your stay. Please accept our sincere apologies for any inconvenience this may have caused you. We take your feedback seriously, and our maintenance team will promptly investigate and address the water pressure issue to ensure it meets our high standards.In addition, we understand that having a suitable place to hang the hand-held shower is important for our guests' comfort and convenience. We will look into improving the placement and height of the shower holder to ensure a more comfortable showering experience.Your feedback is invaluable to us, and it will serve as a valuable tool for us to make the necessary improvements. We hope that you will consider staying with us again in the future, giving us another opportunity to provide you with an exceptional stay.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Dwight, Bakersfield

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2023
Resposta de Mircea Constantin em 30 de set. de 2023
Dear Dwight,Thank you for your rating. We hope to welcome you again in the near future!Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Dan

Hospedou-se por 1 diária em set. de 2023
Resposta de Mircea Constantin em 30 de set. de 2023
Dear Dan,Thank you for your rating. We hope to welcome you again in the near future!Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Adam and Michelle

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Mircea Constantin em 7 de set. de 2023
Dear Adam and Michelle,Thank you for taking the time to rate your stay. We are delighted you had a wonderful experience and we look forward welcoming you again in the near future.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Freddy

Hospedou-se por 3 diárias em ago. de 2023
Resposta de Mircea Constantin em 4 de set. de 2023
Dear Freddy,Thank you for taking the time to rate your stay. We are delighted you had a wonderful experience and look forward welcoming you again in the near future.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Matthew

Hospedou-se por 1 diária em ago. de 2023
Resposta de Mircea Constantin em 21 de set. de 2023
Dear Matthew,Thank you for rating your stay. We are delighted you have enjoyed your experience at Radisson Blu Aurum Hotel Brasov and look forward welcoming you again in the future.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Max

Hospedou-se por 1 diária em ago. de 2023
Resposta de Mircea Constantin em 4 de set. de 2023
Dear Max,Thank you for taking the time to rate your stay. We are delighted you had a wonderful experience and look forward welcoming you again in the near future.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Max

Hospedou-se por 1 diária em ago. de 2023
Resposta de Mircea Constantin em 30 de ago. de 2023
Dear Max,Thank you for taking the time to rate us. We are delighted you enjoyed your stay with us and we look forward welcoming you again in the near future.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Scott, Orlando

Hospedou-se por 3 diárias em ago. de 2023
Resposta de Mircea Constantin em 8 de set. de 2023
Dear Scott,Thank you for taking the time to rate us. We hope we will have the chance to welcome you again in the near future.Kind regards,Mircea ConstantinDirector of Sales

8/10 - Boa

Mihail, Fuquay-Varina

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great hotel with all its amenities: restaurant and bar, rooftop pool and bar. Everyone is very polite and very helpful. Great location downtown very convenient to all touristic places within walking distance. Rooms are very spacious, modern and very clean. The new boy downside of it is that at the time you book they tell you parking available. After you pay they tell you that parking is at 400 m away and is 92 Ron per night. It’s fun crossing intersections dragging luggage behind you…
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Mircea Constantin em 8 de ago. de 2023
Dear Mihail,Thank you for taking the time to share your experience at the Radisson Blu Aurum Hotel in Brasov. We're delighted to read your positive feedback about the hotel's amenities, from the restaurant and bar to the rooftop pool and bar. It's wonderful that you found our staff to be polite and helpful, as we strive to provide exceptional service to all our guests.We appreciate your honest feedback regarding the parking situation. We apologize for any inconvenience you experienced due to the discrepancy between the information provided at booking and the actual parking arrangement. Your feedback is invaluable to us, and we will use it to improve our communication and ensure a smoother experience for our future guests.We hope that despite this issue, you were able to enjoy your stay in Brasov and make the most of the amenities and location our hotel has to offer. Your review helps us continue to provide excellent service and make necessary improvements. If you ever find yourself back in the area, we would be honored to welcome you again and provide you with an even better experience.Kind regards,Mircea ConstantinDirector of Sales

8/10 - Boa

Keng

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel is relatively new having opened middle of last year. So the room is new and spacious. Mithut from the front desk was warm and friendly. Great location within Brasov city centre. Couple of lacklustre bits. Shortly after check-in, the glass water bottle in our room suddenly "exploded" sending water and shards of glass around the minibar area. We reported the incident to front desk before heading out. When we came back at night, the broken bottle was still I the room. We reported it again to front desk. But nothing happened. So we reported another time, and Alex from the night team came by to provide new bottles. Rather poor service in this regard. Had our complimentary drinks at the bar where service was practically non-existent. We had to get menu and order drinks on our own.
Hospedou-se por 1 diária em jul. de 2023
Resposta de Mircea Constantin em 3 de ago. de 2023
Dear Keng,Thank you for taking the time to share your experience at Radisson Blu Aurum Hotel Brasov. We are delighted to hear that you enjoyed the new and spacious rooms, as well as the warm and friendly service provided by Mihut at the front desk. Our central location in Brasov city is indeed a great advantage for exploring the area.However, we deeply apologize for the inconvenience caused during your stay. The incident with the glass water bottle is certainly unacceptable, and we regret that it was not promptly addressed by our staff. Safety is our top priority, and we will investigate the matter to ensure such incidents are prevented in the future.We also apologize for the lackluster service you encountered at the bar. Providing excellent customer service is a cornerstone of our hospitality, and we regret that we fell short in this area during your visit. Rest assured, we will address this with our bar staff to ensure improvements are made.Your feedback is valuable to us, and we appreciate you bringing these issues to our attention. We take all guest concerns seriously, and we will use your comments to enhance our services and provide a more enjoyable experience for all our guests.We sincerely hope that you will give us another chance to impress you during your next visit to Brasov.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

bruce

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Very good
Resposta de Mircea Constantin em 1 de ago. de 2023
Dear Bruce,Thank you for taking the time to review your stay. We are glad you had a wonderful experience and look forward welcoming you again in the near future.Kind regards,Mircea ConstantinDirector of Sales

8/10 - Boa

Dennis

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jul. de 2023
Resposta de Mircea Constantin em 27 de jul. de 2023
Dear Dennis,Thank you for taking the time to rate your stay at Radisson Blu Aurum Hotel. We hope to welcome you again in the near future.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Shimon

Hospedou-se por 2 diárias em jul. de 2023
Resposta de Mircea Constantin em 21 de jul. de 2023
Dear Shimon,Thank you for taking the time to review your stay at Radisson Blu Aurum Hotel Brasov. We are delighted you had a wonderful experience and look forward welcoming you again in the near future.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Paulo

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jul. de 2023
Resposta de Alexandru em 18 de jul. de 2023
Dear Mr. Paulo,Thank you so much for taking the time to share your wonderful post-stay review of your recent experience at Radisson Blu Aurum Brasov! We are absolutely thrilled to hear that you had a fantastic stay with us, and we appreciate your perfect 10 out of 10 rating.It brings us immense joy to know that we were able to meet your expectations and provide you with a memorable experience. Delivering exceptional service and ensuring our guests have a comfortable and enjoyable stay are our top priorities, so your kind words mean a lot to our entire team.We are delighted that you found our hotel to be to your liking. At Radisson Blu Aurum Brasov, we strive to create a welcoming and comfortable atmosphere for our guests. It is rewarding to hear that our efforts have made a positive impact on your stay.Should your future travels bring you back to Brasov, we would be absolutely thrilled to welcome you once again to our hotel. Please do not hesitate to reach out to us if there is anything we can do to assist you in the future.Thank you for choosing Radisson Blu Aurum Brasov, and we look forward to having the pleasure of serving you again soon.Warm regards,Alexandru MosuletFO AgentRadisson Blu Aurum Brasov,Blv. Eroilor, nr. 23

10/10 - Excelente

Eliahu, Tel Aviv

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Central located. New and clean. Excelent breakfast.
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Mircea Constantin em 17 de jul. de 2023
Dear Eliahu,Thank you for sharing your feedback about your experience at Radisson Blu Aurum Hotel Brasov! We're thrilled to hear that you found our hotel to be centrally located, new, and clean.Our central location allows our guests to conveniently explore the vibrant city of Brasov and its nearby attractions. We understand the importance of being situated in a prime area, and we're glad that it met your expectations.We take pride in providing a clean and well-maintained environment for our guests. It's our commitment to ensure that our facilities are up to the highest standards, and we're delighted that you found them to be new and clean during your stay.We're especially pleased to hear that you enjoyed our excellent breakfast. We believe that starting the day with a delicious and varied meal is essential, and we strive to offer a breakfast experience that exceeds expectations.Thank you once again for your kind review. We hope to have the pleasure of welcoming you back to Radisson Blu Aurum Hotel Brasov in the future, where we'll continue to provide you with an exceptional stay.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Maureen

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was perfect location and the staff was so welcoming and nice!
Hospedou-se por 9 diárias em jun. de 2023
Resposta de Mircea Constantin em 13 de jul. de 2023
Dear Maureen,Thank you for taking the time to share your wonderful review of Radisson Blu Aurum Hotel Brasov. We are thrilled to hear that you had a perfect stay with us and that you found our location to be ideal.Our team is dedicated to providing a warm and welcoming atmosphere, and we are delighted to know that our staff exceeded your expectations in terms of their hospitality and friendliness. We believe that exceptional service is a key ingredient in creating memorable experiences for our guests.Furthermore, we are glad that our hotel's location added value to your stay. Being situated in a perfect location allows our guests to easily explore and enjoy the attractions and amenities that Brasov has to offer.Thank you once again for your kind words. We truly appreciate your feedback and recommendation. It was our pleasure to have you as our guest, and we look forward to welcoming you back to Radisson Blu Aurum Hotel Brasov for another outstanding stay in the future.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Tamar

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
amazing hotel great location incredible stuff
We arrived at the hotel without a reservation. Nightmarish guests at another hotel. We were greeted with a smile and warmth. They understood the predicament and immediately arranged an upgraded room for us. We received an amazing room with a lovely view that makes the heart feel good. The hotel staff is amazing, amazing and amazing again. and caring. It was a pleasure to stay at the hotel. An excellent breakfast accompanied by pleasant service. The cleanliness of the rooms is exemplary. An excellent mattress, clean sheets and towels smell good and the room is equipped with everything required and beyond. Thank you very much for the pleasure you gave us during our stay. We will gladly return. All the best
Hospedou-se por 1 diária em jul. de 2023
Resposta de Mircea Constantin em 8 de jul. de 2023
Dear Mr. Tamar,Thank you for taking the time to review your stay at Radisson Blu Aurum Hotel Brasov. Seeing our guest happy is our main satisfaction. I will share your kind words with all our team member and hope to welcome you again in the near future.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

tamar

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
amazing hotel great location Outstanding stuff !!!
We arrived at the hotel without a reservation. Nightmarish guests at another hotel. We were greeted with a smile and warmth. They understood the predicament and immediately arranged an upgraded room for us. We received an amazing room with a lovely view that makes the heart feel good. The hotel staff is amazing, amazing and amazing again. and caring. It was a pleasure to stay at the hotel. An excellent breakfast accompanied by pleasant service. The cleanliness of the rooms is exemplary. An excellent mattress, clean sheets and towels smell good and the room is equipped with everything required and beyond. Thank you very much for the pleasure you gave us during our stay. We will gladly return. All the best!!!
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Mircea Constantin em 8 de jul. de 2023
Dear Mr. Tamar,Thank you for taking the time to review your stay at Radisson Blu Aurum Hotel Brasov. Seeing our guest happy is our main satisfaction. I will share your kind words with all our team member and hope to welcome you again in the near future.Kind regards,Mircea ConstantinDirector of Sales

4/10 - Insatisfatória

Jamie

Viagem em grupo
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Excellent location. Staff dismissive and rude with a few notable excellent exceptions. Don’t bother paying extra for a balcony unless you are looking forward to sitting on the floor as no furniture on the quite large outdoor balconies.
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Mircea Constantin em 14 de jun. de 2023
Dear Jamie,Thank you for sharing your feedback on your stay at Radisson Blu Aurum Hotel Brasov. We're pleased to hear that you found the location to be excellent. However, we're sorry to learn that you encountered issues with the staff's attitude during your stay. Providing exceptional service and a welcoming atmosphere is a top priority for us, and we apologize if we fell short in this regard.Regarding the balconies, we apologize for any inconvenience caused by the lack of furniture. We understand the desire for a comfortable outdoor space and will certainly take your feedback into consideration for future improvements. It's important for us to provide a comfortable and enjoyable experience for all our guests, and your comments will help us in our efforts to enhance our offerings.We appreciate your valuable feedback and hope that you will consider staying with us again in the future. Our team is committed to making every guest's stay memorable and enjoyable. Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Greg

Hospedou-se por 2 diárias em mai. de 2023
Resposta de Mircea Constantin em 30 de jun. de 2023
Dear Mr.Greg,Thank you for taking the time to review your stay at Radisson Blu Aurum Hotel Brasov. We are delighted that you had a memorable stay with us and look forward welcoming you again in the near future.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Greg

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great hotel. Modern, clean and excellent staff.
Hospedou-se por 3 diárias em mai. de 2023
Resposta de Mircea Constantin em 31 de mai. de 2023
Dear Mr. Greg,Thank you for taking the time to review your stay at Radisson Blu Aurum Hotel Brasov.Seeing our guest happy is our main satisfaction. We hope to welcome you again in the near future.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

james

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very helpful staff and stylish property in a good location.
Hospedou-se por 1 diária em mai. de 2023
Resposta de Mircea Constantin em 23 de mai. de 2023
Dear Mr.James,Thank you for taking the time to review your stay at Radisson Blu Aurum Hotel Brasov. Seeing our guest happy is our main satisfaction. We hope to welcome you again in the near future.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

GUSTAVO A

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Increible comodidad
En general muy bien, detalles de limpieza superficial que dejaban que desear? El Personal de alimentos y bebidas excelentes
Hospedou-se por 2 diárias em mai. de 2023
Resposta de Mircea Constantin em 23 de mai. de 2023
Dear Mr.Gustavo,Thank you for your review of the Radisson Blu Aurum Hotel in Brasov! We're glad to hear that, overall, you had a great experience. However, we're sorry to hear that you found some areas of superficial cleanliness to be lacking. We value your feedback and will address this issue with our housekeeping team to ensure the highest standards of cleanliness are maintained throughout the hotel.On the other hand, we're pleased to know that the food and beverage staff were excellent during your stay. Our team works hard to provide friendly and efficient service, and we appreciate you highlighting their excellence.We appreciate your feedback and hope to have the opportunity to welcome you back to the Radisson Blu Aurum Hotel Brasov in the future, providing you with an even better experience on your next visit.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Vanessa

Hospedou-se por 1 diária em mai. de 2023
Resposta de Mircea Constantin em 31 de mai. de 2023
Dear Vanessa,Thank you for rating your stay at Radisson Blu Aurum Hotel Brasov.We hope to welcome you again in the near future.Kind regards,Mircea ConstantinDirector of Sales

8/10 - Boa

Seng Jin

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very new hotel in Brasov. Room was very clean and modern.
Hospedou-se por 1 diária em abr. de 2023
Resposta de Mircea Constantin em 8 de mai. de 2023
Dear Seng,Thank you for taking the time to review your stay at Radisson Blu Aurum Hotel Brasov. We are happy to see you have enjoyed your experience and we hope to welcome you again in the future.Kind regards,Mircea ConstantinDirector of Sales

10/10 - Excelente

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em mar. de 2023
Resposta de Mircea Constantin em 8 de mai. de 2023
Dear guest,Thank you for your rating . We are happy you have enjoyed your stay and we hope to welcome you again in the future.Kind regards,Mircea ConstantinDirector of Sales