Overall, our experience was a 10! I would like to suggest that the sheets the association provides be a better quality, especially in the summer. The sheets are thin and makes the bed feel hot at night, most likely due to the mattress pad. Also, in this particular unit, the only way to change the thermostat was to program the settings in the schedule -- you cannot just push up or down to change the temp. For us, that was not a huge deal because we are familiar with programming a thermostat, however, for older folks, this might be a challenge. The staff was always extra friendly when calling the association. I love hearing "God Bless" when the call is ended too.
When the coffee pot quit working, the call to maintenance was handled quickly and efficiently with a quick replacement brought up to us.