Hotéis em Bracebridge Heath, ENG

"I had made a call prior to check in to request parking, advised to get there early and ask at desk. This was incorrect and there were no spaces available. At 15.12, after standing in a queue for over 15 mins I am told my room was not ready, the manager came out and was totally disinterested in me as a customer, but found one that would be in another 5 mins. No apology what's so ever!! The staff member said I hope it will be better next time, to which I replied "I doubt there will be a next time" When I went to dinner my choice, battered haddock wasn't available, i think on a Saturday early evening this is totally unacceptable. The shower screen had black mould along the bottom which had been sealed in with sillicon, the kettle lid was broken making a refil almost impossible and the hairdryer had no nozzle to style my hair.. Resulting in "I won't be booking with you again". Regards Sue Smith"