Thank you Jessica for your feedback- it was a pleasure hosting you! We're so sorry to hear that other guests were not as mindful when closing their doors.

Thank you Scott! We look forward to hosting you again in the future.

Hi Melissa! Thank you so much for staying with us here at The Coach House. We loved hosting you! Until next time, safe travels!

Hello Angela! Thank you for taking the time to leave us a review, including your feedback. We are so sorry to hear that the notes that were left on some of our items were off-putting. Believe it or not, we have experienced guests in the past who have not been as respectful to our property as you were when you stayed with us. We will also note, that the security deposit hold is listed via Expedia, prior to booking. We hope you we have the honor of hosting you again in the future. Safe travels to you!

Denecia, thank you so much for taking the time to leave a review of your time with us! Simply a pleasure, and we can't wait until your next stay!

Thank you very much Angela for taking the time to leave a review of your stay at The Coach House! We're so happy to hear that you had a wonderful time and enjoyed all of our thoughtful amenities. We are definitely looking forward to your next stay with us here in the Witch City. Safe travels!

Ingrid, such a pleasure to host you! We can't wait until you're back again in the 'Witch City'!

Luis, thank you very much for taking the time to leave us with a review of your stay! We're thrilled to hear we met your expectations. We look forward to your next stay with us!

Thank you Maria! We look forward to your next visit with us. Safe travels!

Thank you so much Adriana for leaving such a lovely review of your time with us. We can't wait to have you stay with us again in the future!

Thank you Laurie for your review of your time with us. We hope to host you again here in Salem in the future.

Thank you very much Joy! We hope to host you again in Salem in the future.

Thank you Elizabeth! Safe travels to you.

Thank you very much Christopher! A pleasure to host you during your time here in Salem. Until next time!

Thank you so much Kandace for leaving us this wonderful review of your stay! Wishing you safe travels until you're next stay in Salem.

Hi Amy! Thank you for leaving us with feedback regarding your stay- as we never hope for a guest to feel stressed with our check-in process. We absolutely want to clarify our process in the hope this was a misunderstanding.We are very transparent that we are a virtual boutique hotel, by our correspondence that we send out at the time of booking, as well as prior to arrival. We are actually available via phone as well- we do have that listed on what you had referenced as your boarding pass! The boarding pass is sent to you the evening prior to arrival, that way if you need sufficient time to complete your guest verification, you have that ability to do so. We do also provide a phone number to all guests just before to 7:00 pm, in terms of who to call if you needed anything past outside of our concierge hours. Although you may have checked in later in the evening, our cleaning staff and management is there daily to assist guests if needed! Appreciate the input and wish you safe travels to your next destination.

Elizabeth, what a pleasure it was to host you! Thank you very much for your lovely review of your stay. We can't wait to host you in the future!

Thank you so much Lori! What a pleasure it was hosting you and your daughter here in Salem. We're absolutely looking forward to hosting you in the future!

Thank you very much Martha for taking the time to leave us this lovely review of your stay! It was an absolute pleasure hosting you- and we look forward to your next visit to Salem in the future.

Hello John! We are so sorry to hear of the trouble that you had with the virtual aspect of your stay with us. After reviewing our call logs of last evening, we did not receive a phone call from you during your stay. Since our property and yourself had spoken on the phone (post review)- we have come to the conclusion that the number that was called was an old number from previous ownership. Again, we apologize for any confusion and disruption this may have caused! We're working diligently to remove old numbers that may be found online!

Thank you Susan for providing us with a review of your stay, as well as feedback. As a small business, the details absolutely matter to us in providing a great guest experience. We always ask guests if there are any issues- especially in terms of noise to let us know, since we would have most definitely addressed it with the room above. But we are happy to hear you enjoyed your time here at The Coach House, and hope to have you back again soon!

Hi Cliff! Thank you for taking the time to leave us a review with feedback regarding your stay with us. It was a pleasure hosting you! We wish you safe travels to your next destination.

Thank you so much Audrey for leaving a review of your stay with us! It was a pleasure hosting you- and we can't wait to have you back in Salem in the future. Safe travels!

Thank you Helena for taking the time to leave us with a wonderful review of your stay! Until next time, safe travels.

Thank you so much Jessica! It was a pleasure hosting you and we look forward to your next trip to Salem. Safe travels!

Thank you James! it was a pleasure hosting you while you were in Salem. We hope to host you again in the future!

Thank you Kathleen for your lovely review of your stay with us! It was a pleasure to host you and we're happy to hear you visited one of our favorite spots in Salem- The Andrew Michael's Spa & Salon. We look forward to hosting you again in the future!

Thank you Diana for the review of your stay! Safe travels!

Genevieve, merci beaucoup d'avoir pris le temps de nous laisser un avis sur votre séjour. Bon voyage jusqu'à vous !

Hi Dilys! We are so sorry to hear that you did not enjoy your time with us. We find your review to be surprising, as after our direct conversation after your stay, you had provided us a lovely review of- "Beautiful place and room".

Thank you Rachel for taking the time to leave us with a review of your stay! Safe travels.

Thank you Cathy for your 10 out of 10 review of your stay! We look forward to hosting you here at The Coach House again soon.

Thank you very much Carol for your review! It's greatly appreciated. We hope to see you back in Salem again soon!

Thank you Amanda for your wonderful rating of our property! We wish you safe travels and hope to see you again in Salem soon.

Thank you Sean for your review! We enjoyed hosting you and look forward to your next stay with us.

Thank you Nicole for such a lovely review of your stay with us! We hope to see you back here in the Witch City again soon.

Thank you very much Karina for your fabulous review of our property and your stay! We look forward to hosting you again in the future.

Thank you very much Faith for taking the time to leave us this thoughtful review! We enjoyed having the opportunity to host you here in Salem, and look forward to your next stay with us. Until next time, safe travels!

Thank you so much Sarah for taking the time to leave us your review of your stay! We enjoyed hosting you and can't wait until you're back at The Coach House again in the future. Until then, safe travels!

Thank you for taking the time to leave us a review! We're thrilled to hear you enjoyed your stay at The Coach House, and look forward to your next visit. Safe travels!

David, it was an absolute pleasure being able to host you and we thank you for taking the time to write this wonderful review! We hope to see you again in Salem in the near future- but until then, safe travels.

Thank you Angela for your feedback! We hope to host you again in Salem in the future.

Thank you so very much for taking the time to leave us this shining review! We look forward to your next trip to Salem. Safe travels!

Thank you very much David for taking the time in leaving us a review! We're thrilled to hear you enjoyed your time with us here in Salem, and hope you can visit us again in the future.

Thank you very much Joseph for taking the time to leave us this wonderful review. We're very happy to hear that you enjoyed what our property has to offer, and we look forward to hosting you again in the future. Safe travels!

Thank you Michael for taking the time to provide us with feedback. We are so sorry to hear that you did not enjoy your time with us, as that is not the experience we wish for our guests to have. We also find this surprising as you wished to extend your stay with us while you were still on the property- although we weren't able to accommodate your request. Wishing you safe travels.

Thank you Damien for taking the time to leave us a review! Safe travels until next time.

Thank you Charlene for this lovely review! Safe travels and we can't wait to host you again the next time you're in town.