Dear guest, Thank you for taking the time and rating us. We are glad that you enjoyed your stay and hope to see you soon again Kind regards

Dear Laila, Thanks for rating us. We hope you will give us a chance to serve you better in the near future. Regards

Dear Mr. Amr, First of all, thank you for taking the time and sharing your experience with us. It is sad to hear that our services didn’t meet all of your expectations and even those additional heaters did make you feel warm. Unfortunately there is nothing we can do about the swimming pool. Even though there are changing rooms and hair driers we understand that it isn’t always convenient to walk outside. Please accept our apologies one more time and we hope you will visit us again, maybe in another time of the year. Regards, Volodymyr, Hotel Manager