Estimado huésped, Agradecemos enormemente su calificación, nos enorgullece saber que cumplimos con sus expectativas y su estancia fue completamente placentera. Estaremos atentos a su próxima visita para recibirle con una cálida y cordial bienvenida. Saludos, Mixday Bolívar Jefe de Servicio al Cliente

Cara Sra. Mariana, somos muito gratas a você por dedicar seu tempo para nos qualificar e compartilhar sua experiência. Esperamos ter você de volta entre nós muito em breve. Atenciosamente,

Estimado Senhor, Somos muito gratos pelos seus comentários, porque graças a isso podemos melhorar todos os dias. Esperamos tê-lo entre nós muito em breve, Cumprimentos

Prezado Senhor, agradecemos muito seus comentários e sua pontuação. Temos quartos com ar condicionado e frigobar. Pedimos que você especifique suas necessidades na sua próxima estadia. Esperamos ter você de volta entre nós muito em breve. Atenciosamente,

Estimado Clerio Muchas gracias por su calificación a nuestros servicios. Esperamos tenerlos muy pronto con nosotros.

Buenos Dias Estimada Mariana Muchas gracias por su comentarios Para nosotros fue un verdadero gusto haberla tenido en nuestro hotel, esperamos seguir contando con su visita a nuestro establecimiento; nuestro equipo estará encantado de atender cada uno de sus requerimientos. No dude en contactarnos si llegare a tener un requerimiento futuro. Cordialmente Servicio al cliente

Estimado Huésped Muchas gracias por su review! Lo esperamos muy pronto Leidy Montes Jefe de Servicio al Cliente

Prezado hóspede. Agradecemos muito os seus comentários, e levamos em consideração as suas observações, de facto, a torre onde se hospedou não tem ar condicionado ou mini-bar e estamos no processo de adicionar um serviço complementar ao minibar. Esperamos tê-lo conosco novamente para apreciar nossas melhorias. Leidy Montes Chefe de Atendimento ao Cliente

Caro convidado. Muito obrigado pela sua avaliação, levaremos seus comentários muito a sério. Esperamos ter muito em breve conosco

querido convidado Muito obrigado por seus comentários. Esperamos ter novamente e muito em breve conosco.

Buenas Tardes Sr. Ronaldo Reciba un cordial saludo de parte de todo nuestro equipo de trabajo Gracias por la calificación suministrada, para todo nuestro equipo de es mucha importancia conocer la opinión de nuestros clientes. Esperamos seguirá contando con su visita, Cordialmente Erik Hernandez Ecommerce

Estimada Sra. Andrea,En nombre de Hoteles Cosmos,lamentamos mucho esta situación reportada por usted, de parte nuestra se agotaron los recursos siguiendo el conducto regular de seguridad como protocolo establecido, y como se le manifestó en correos anteriores los objetos a los que usted hace referencia no se encontraron. Le ofrecemos disculpas por los inconvenientes que esto pueda haber causado tanto emocional como materialmente. Cordialmente:Gerencia General

Agradecemos tus comentarios y nos alegra saber que, en general, tu experiencia fue positiva. Lamentamos el inconveniente con respecto al tipo de cama en tu habitación. Entendemos que esto puede no haber sido ideal, pero estamos contentos de que hayas decidido quedarte de todos modos.Tomaremos en cuenta tu retroalimentación para asegurarnos de mejorar en el futuro y cumplir con las expectativas de nuestros huéspedes. Si hay algo más en lo que podamos mejorar o si necesitas alguna otra asistencia durante tu estancia, por favor no dudes en hacérnoslo saber.Gracias por elegirnos y esperamos darte la bienvenida nuevamente en el futuro.Saludos cordiales

First and foremost, we would like to thank you for sharing your experience at our hotel. We deeply regret to read that your stay was not satisfactory and we sincerely apologize for any inconvenience caused.We take the satisfaction of our guests very seriously and we are concerned to read that we did not meet your expectations. We appreciate you giving us the opportunity to improve.Regarding the points you mentioned:Lack of air conditioning in the room: We understand that this could have been a great discomfort for you, especially during a hot night. We apologize for not informing you beforehand about the lack of air conditioning in the assigned room. We are working to improve our communication system and ensure that all relevant information about the rooms is available to our guests before their arrival.Relocation to a smaller room: We appreciate your understanding in accepting the relocation to a smaller room in the main tower. We regret that the difference in the size of the room has been an inconvenience for you.Refund: We apologize for the delay in processing your refund request. We are working with our accounting department to expedite this process and will confirm the refund information to you as soon as possible.Reactivation of room keys: We understand that this issue could have been frustrating for you. We apologize for the inconvenience caused by the malfunctioning keys. We are investigating the cause of the problem and taking the necessary steps to solve it.We would like to reiterate our apologies for the shortcomings in your experience. Your satisfaction is our top priority and we are committed to continuously improving our services.

¡Muchas gracias por su reseña! Nos sentimos muy felices de saber que le gustó la experiencia en nuestro hotel.Trabajamos duro para ofrecer a nuestros clientes una experiencia cálida y acogedora, y nos alegra saber que lo hemos logrado en su caso.Agradecemos su comentario.Esperamos tener el placer de recibirle nuevamente en el futuro

We sincerely apologize for the inconvenience you experienced with the double charge, and we are truly sorry for any frustration it may have caused. This is not the level of service we aim to provide, and I appreciate you bringing it to our attention.I will investigate this matter immediately and ensure that the double charge is rectified promptly. Additionally, I will address the issue with our staff to prevent such incidents from occurring in the future. Your feedback is crucial in helping us improve our services.Regarding the situation with the glass of wine, I apologize for any misunderstanding. This is certainly not the type of experience we want our guests to have. I assure you that we take your concerns seriously, and we will take steps to prevent similar occurrences.If there's anything specific you would like us to address or if you have further details to share, please feel free to contact us directly. We value your feedback and appreciate your understanding as we work to resolve these issues.Thank you for bringing this to our attention, and I hope we can regain your trust in the future.

Thank you for reaching out and expressing your interest in upgrading the workout equipment at our hotel gym. We appreciate your feedback and are committed to ensuring that our fitness facilities meet your expectations.To better assist you, could you please provide more specific details about the equipment you feel needs an upgrade or any particular features you are looking for? Your input is invaluable in helping us enhance our gym facilities and provide a better experience for our guests.We are dedicated to delivering top-notch services, and your satisfaction is our priority. Feel free to share any additional information or preferences you may have, and we'll work towards implementing improvements that align with your fitness needs.Thank you for choosing our hotel for your stay, and we look forward to making your workout experience even more enjoyable.

We're thrilled to hear that you had a pleasant experience with us! Your kind words mean a lot to us, and we look forward to welcoming you back soon. If there's anything specific you enjoyed or if there are particular aspects you'd like us to enhance for your next visit, please feel free to share. Our team is here to ensure your future stays are just as enjoyable. Thank you for choosing us, and we can't wait to have you back!

Gracias Natalia por tu amable review sobre el Cosmos 100 Hotel y Centro de Convenciones. Nos complace saber que encontraste la habitación limpia y cómoda, así como el desayuno muy bueno. Esperamos tener la oportunidad de hospedarte nuevamente para brindarte otra experiencia perfecta de descanso en pareja. ¡Te esperamos pronto!

Thank you for your review, Livia. We apologize for the inconvenience you experienced with the bedroom cleaning at Cosmos 100 Hotel y Centro de Convenciones. We appreciate your feedback and will address this issue with our housekeeping staff to ensure that it does not happen again. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

Jorge, gracias por tu reseña sobre el Cosmos 100 Hotel y Centro de Convenciones. Lamentamos que el desayuno buffete no haya cumplido tus expectativas. Tomaremos en cuenta tu comentario para mejorar nuestra oferta gastronómica. Apreciamos tu amabilidad al expresar tu opinión. Esperamos que hayas disfrutado de tu estadía aparte de este inconveniente. ¡Esperamos verte pronto nuevamente en nuestro hotel!

Dear Monica,Thank you for your detailed review of your stay at Cosmos 100 Hotel y Centro de Convenciones. We appreciate your feedback and take it seriously. We apologize for the maintenance issues you experienced in your suite, and we will ensure that our team addresses them promptly. We will also address your concerns regarding cleanliness with our housekeeping staff to avoid any future issues. We appreciate your kind words about our breakfast buffet and the transportation services. We will pass on your compliments to Alexander. We apologize for any inconvenience caused by our front desk staff and assure you that we will work on improving their customer service skills. Thank you for bringing these matters to our attention, and we hope to welcome you back for a better experience in the future.Sincerely,Cosmos 100 Hotel y Centro de Convenciones

Gracias por compartir tu opinión, Paula. Tomaremos en cuenta tu comentario sobre la falta de variedad en el bufete y trabajaremos en mejorarlo. Nos complace que hayas encontrado a nuestro personal amable. ¡Esperamos recibirte nuevamente en el Cosmos 100 Hotel y Centro de Convenciones!

Thank you for your review, Andres. We are glad to hear that you found our hotel luxurious and nice. Our team strives to provide excellent service to all our guests. We appreciate your kind words. Should you have any other feedback or need assistance with anything else, please do not hesitate to let us know. We hope to welcome you back to Cosmos 100 Hotel y Centro de Convenciones soon.