6/10 - Ok
Esther
Viagem a dois
4 de nov. de 2025
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Embarrassing hold up in check in when we got through a total of four different bank cards before their system allowed one to be used as a holding card ( there is no issues with our cards!). I checked did it need to be the card we used to book and was told no “any card is fine” when this wasn’t obviously the case. Not a great start to my husbands birthday treat. I booked dinner bed and breakfast package but there was no explanation of what the limitations were anywhere and we asked at dinner and they couldn’t tell us either but said reception would be able to tell us when we check out?! Bit late then to find how much allowance we had?! Reception huge queue checking out and one receptionist (I think the male manager) then started checking out cards that had been left of his desk rather than dealing with the people waiting in the queue - just. Doesn’t give you the impression that you really matter or he really cares. The place is beautiful and so are rooms and food but although staff were mainly polite it doesn’t give the same level of service that we have had at other similarly priced establishments
Esther
Hospedou-se por 1 diária em nov. de 2025
