2/10 - Terrível
Konstantin
Viagem em grupo
30 de mar. de 2026
Pontos negativos: Serviço e funcionários
We checked in late with my friend; the staff was friendly and helpful. However…
The room was extremely hot and stuffy—the AC didn’t help even after an hour. I opened the window, and around midnight, two workers were trimming bushes below on the 1st floor level. They apparently disturbed a hummingbird’s nest, and the bird flew into our room, circling for more than an hour before we managed to get it out. Despite being exhausted, we couldn’t fall asleep for a long time. I messaged the lobby about a late check-out and got no reply (which was expected, but always worked before), and we eventually drifted off.
At 7:30 AM, construction started on the roof—hammering, dropping tools, loud footsteps. Even with earplugs and blankets over our heads, it was nearly impossible to sleep.
At 11:25 AM, we were woken by loud knocking and told our late check-out had “expired,” and we had to leave immediately (standard check-out is 11:00 AM).
When I asked about the policy and complained about the noise while returning the keys, a different staff member responded rudely, saying late check-out isn’t allowed at all—even for a fee—and ignored the rest of our concerns.
The hotel itself seemed good and well-located near the Palm Springs attractions we wanted to visit. But the experience left us unable to rest, and we won’t forget that night.
Konstantin
Hospedou-se por 1 diária em mar. de 2026
