2/10 - Terrível
Brenda
Viagem com a família
20 de abr. de 2026
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We booked 3 nights for the RBC Heritage Golf Tournament. Upon checkin the room looked clean and spacious. We checked in very tired from a day of walking in the heat. We went to dinner then straight to bed. The next evening my husband and I both noticed something protruding from a corner of the wall in the bathroom beside the shower. Upon closer inspection…we found it to be a literal mushroom(about 4 inches long) growing from an area of obvious mold. There was another area of mold on the other end of the shower as well. We called the front desk. Someone came about 30 minutes later and scraped the area and mushroom away. Sprayed a chemical then covered both areas back over with caulk. I can’t imagine the amount of mold in those walls to support a live mushroom!!! This is a real health hazard and should not be an issue when paying for a hotel. Needless to say, we checked out that morning around 11:30. We were not offered another room until we were at the front desk without bags packed and leaving. I wouldn’t feel safe staying there anyway. The receptionist did not give me a receipt and actually denied a refund for the night we did not stay. I have the pictures of the mold and the mushroom. My husband and I both began sneezing and coughing on our second day. We did call Hilton as my husband is a Silver member. They did request the pictures of the mold and growing mushroom(fungus.) we are waiting to hear back from them about a refund for the night we did not feel safe to stay.
Brenda
Hospedou-se por 3 diárias em abr. de 2026