Recepção

Avaliações de Hilton Garden Inn Bloomington

3 out of 5
Hilton Garden Inn Bloomington
245 North College Avenue, Bloomington, IN

Avaliações

8,4

Muito boa

Nota 10 - Excelente. 496 de 1001 avaliações" "
Nota 8 - Boa. 317 de 1001 avaliações" "
Nota 6 - Ok. 96 de 1001 avaliações" "
Nota 4 - Insatisfatória. 59 de 1001 avaliações" "
Nota 2 - Terrível. 33 de 1001 avaliações" "

9,0/10

Limpeza

9,0/10

Serviço e funcionários

8,0/10

Comodidades

8,6/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Rob, Loulé, Portugal

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hilton Garden Inn, Bloomington, IN, USA
Adequate hotel, good location in center of town; good breakfas; adjacent to parking garage. One negative: I was initially put up at the top floor of the hotel, and was kept awake by the humming sounds of the outside AC units, apparently located on top of the hotel. A move to a lower floor solved the problem.

10/10 - Excelente

Shimon

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent hotel!
Hospedou-se por 5 diárias em mai. de 2024

10/10 - Excelente

Robert

Viagem de negócios, Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good stay, standard hotel. Walkable to Indiana University if you are up for the stroll, very walkable to everywhere downtown.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Bryan M. em 26 de mai. de 2024
Hi Robert, Your feedback is greatly appreciated. We are so pleased to know that our well-appointed property, hospitable service and prominent location left a lasting impression. We hope we have the pleasure of welcoming you back to HGI Bloomington in the near future.

10/10 - Excelente

George

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Bryan M. em 12 de mai. de 2024
Dear George, I am glad to see that you enjoyed your stay with us at the Hilton Garden Inn Bloomington! We are so pleased to know that our well-appointed property, hospitable service and prominent location left a lasting impression. We hope we have the pleasure of welcoming you back to HGI Bloomington in the near future.

10/10 - Excelente

Chanda

Hospedou-se por 1 diária em abr. de 2024
Resposta de Bryan M. em 26 de mai. de 2024
Dear Chanda, thank you for taking time to leave feedback regarding your stay with us. I am glad to see that you enjoyed your stay! Your feedback is greatly appreciated. We are so pleased to know that our well-appointed property, hospitable service and prominent location left a lasting impression. We hope we have the pleasure of welcoming you back to HGI Bloomington in the near future.

6/10 - Ok

Nicole

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
The elevatornis extremely slow and one works. Multiple guests complained while waiting and in the elevator. One guest shared that only one elevator has been working for over a year!! Not good!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Bryan M. em 30 de abr. de 2024
Greetings Nicole, we're sorry to hear about the issues you encountered while you were with us. We'll be sure to look into these matters as we aim to provide excellent service, quality amenities, and a seamless experience for our guests. Our team is working with our elevator contractor to get all of our elevators in top working conditions. We are currently waiting for a part on backorder due to the age of our elevators. We hope to have another chance to provide a better experience in the future if your travel plans bring you back to Bloomington.

8/10 - Boa

Ellen

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice location
Hospedou-se por 1 diária em abr. de 2024
Resposta de Bryan M. em 30 de abr. de 2024
Dear Ellen, I am glad to see that you enjoyed your stay with us at the Hilton Garden Inn Bloomington! We are so pleased to know that our well-appointed property, hospitable service and prominent location left a lasting impression. It seems we may have missed the mark on something during your stay, though - if you have comments on what we can improve in the future, we are open ears. We hope we have the pleasure of welcoming you back to HGI Bloomington in the near future.

4/10 - Insatisfatória

Phil

Hospedou-se por 1 diária em abr. de 2024
Resposta de Bryan M. em 19 de mai. de 2024
Dear Phil, I thank you for taking the time to review your stay with us at the Hilton Garden Inn Bloomington. It seems we may have missed the mark on some aspects of your stay and your feedback is important to us. If you have comments/concerns, please contact us - we use comments to improve in the future and tackle new issues more accordingly. We hope to provide a more pleasant stay in the future.

6/10 - Ok

Laurie

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
only 1 elevator so there were long waits. Our room was never cleaned during our stay despite inquiring about this. Walking distance to the campus was nice as was the surrounding area for dining options.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Bryan M. em 29 de abr. de 2024
Dear Laurie, we're sorry to hear about the issues you encountered while you were with us. We'll be sure to look into these matters as we aim to provide excellent service, quality amenities, and a seamless experience for our guests. I am glad to see you enjoyed our prime location in downtown Bloomington. We hope to have another chance to provide a better experience in the future if your travel plans bring you back to Bloomington.

10/10 - Excelente

Bettina

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Bryan M. em 12 de mai. de 2024
Dear Bettina, I am glad to see that you enjoyed your stay with us at the Hilton Garden Inn Bloomington! We are so pleased to know that our well-appointed property, hospitable service and prominent location left a lasting impression. We hope we have the pleasure of welcoming you back to HGI Bloomington in the near future

8/10 - Boa

Prasad

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Walking distance to IU
Hospedou-se por 1 diária em abr. de 2024
Resposta de Bryan M. em 28 de abr. de 2024
Dear Prasad, I am glad to see that you enjoyed your time at the Hilton Garden Inn Bloomington. It seems we have may have missed the mark on something during your time - if you have any comments, please let us know so we can improve going forward. We are so pleased to know that our prominent location left a lasting impression. We hope we have the pleasure of welcoming you back to HGI Bloomington in the near future.

8/10 - Boa

francis

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Positives: Nice property, very nice bed. Relatively quiet. Negatives: pay for overnight parking; water was turned off on my floor (top) for approx. 1 1/2 hours due to problem with room on lower floor; when water came back on, black incredibly dirty water had to let it run. Called down to front desk, they apologized and they were addressing the water crisis as best they could. Should have offered and I probably should have asked for some type of discount because of it.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Bryan M. em 24 de abr. de 2024
Hi Francis, thank you for leaving some feedback regarding your stay with us at the Hilton Garden Inn Bloomington! I do apologize for the inconvenience with the water during your visit - upon investigation, it appears there was an emergency water repair that needed to be done and the water supply was shut off for that. We hope to see you again soon and have a better experience as we will use your feedback to improve.

10/10 - Excelente

Patricia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It is very accessible to downtown area.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Bryan M. em 22 de abr. de 2024
Greetings Patricia, I am glad to see you enjoyed your stay with us at the Hilton Garden Inn Bloomington, IN! Our prime location in the Bloomington Square is one of our best features as it is close to dining and shopping. We hope to see you again when your travels bring you back to B-town!

2/10 - Terrível

Shan Xu

Hospedou-se por 1 diária em abr. de 2024
Resposta de Bryan M. em 12 de mai. de 2024
Dear Shan Xu, thank you for letting us know about your recent visit. We care deeply about the satisfaction of our guests, so we regret that our service, amenities, and accommodations didn't meet your expectations. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate members of our team.

10/10 - Excelente

James

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Room is clean and big
Hospedou-se por 1 diária em abr. de 2024
Resposta de Bryan M. em 22 de abr. de 2024
Hi James, I am glad to see you enjoyed your stay with us at Hilton Garden Inn Bloomington! Our housekeeping team takes pride in what they do and I am glad to hear your room was clean and ready for you. We hope to see you again soon when your travel plans bring you back through Bloomington!

10/10 - Excelente

Jamie

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Bryan M. em 12 de mai. de 2024
Hi Jamie, I am glad to see that you enjoyed your stay with us at the Hilton Garden Inn Bloomington! We are so pleased to know that our well-appointed property, hospitable service and prominent location left a lasting impression. We hope we have the pleasure of welcoming you back to HGI Bloomington in the near future.

6/10 - Ok

Julie

Just average. Not an overwhelming sense of hospitality. We travel a lot. For example when I called to let them know I was checking out of my room, the response was ok. Not thank you, or hope you had a great stay or hope you stay with us again. Just ok, and I was the one to say thank you. This is a college location with lots of hotels. For almost $400 per night I expected more. This particular hotel only one elevator was working and only one ice machine working for all 6 floors. Just examples.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Bryan M. em 22 de abr. de 2024
Greetings Julie, we highly appreciate you choosing us for your accommodations while in Bloomington! I sincerely apologize for the lack of higher quality of service from our team. We will be sharing this with our team to improve on our service, especially when calling the Front Desk. I also apologize for the out of order elevator - our contractor team is working on getting that back up and running again soon (Parts on backorder). We hope to see you again soon when you are traveling back in Bloomington, and please reach out to see if there is something we can do to accommodate you better.

8/10 - Boa

Jean

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Bryan M. em 22 de abr. de 2024
Hi Jean, glad to see you enjoyed your stay with us at Hilton Garden Inn Bloomington! It seems we may have missed the mark on a specific area - if you have comments you would like to share, please contact us at anytime. We hope to see you again soon when you are back in Bloomington!

8/10 - Boa

Corinne

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Love the area and walkability as well as many dining options. Only extremely problematic issue was only one elevator operable for very busy hotel.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Bryan M. em 22 de abr. de 2024
Hi Corinne, glad to see you enjoyed your stay with us at Hilton Garden Inn Bloomington! Our prime location near the Bloomington Square is a great way to experience more of Bloomington - which I see you got to do! Our team is working on getting the elevator back up and running soon (parts on backorder). We hope to see you again soon when you are back in Bloomington!

8/10 - Boa

Anne

Hospedou-se por 1 diária em abr. de 2024
Resposta de Bryan M. em 12 de mai. de 2024
Hi Anne, I am glad to see that you enjoyed your stay with us at the Hilton Garden Inn Bloomington! We are so pleased to know that our well-appointed property, hospitable service and prominent location left a lasting impression. It seems we may have missed the mark on something during your stay - if you have comments you are willing to share, we listen with open ears. We hope we have the pleasure of welcoming you back to HGI Bloomington in the near future

10/10 - Excelente

Robin

Hospedou-se por 1 diária em abr. de 2024
Resposta de Bryan M. em 12 de mai. de 2024
Greetings Robin! I am glad to see that you enjoyed your stay with us at the Hilton Garden Inn Bloomington! We are so pleased to know that our well-appointed property, hospitable service and prominent location left a lasting impression. We hope we have the pleasure of welcoming you back to HGI Bloomington in the near future.

10/10 - Excelente

Corinne

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We loved this property. 5 stars and highly recommend
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Bryan M. em 22 de abr. de 2024
Hi Corinne, glad to see you enjoyed your stay with us at Hilton Garden Inn Bloomington! We really appreciate that we are your recommended hotel in the area. We hope to see you again soon when you are back in Bloomington!

4/10 - Insatisfatória

Jessica

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
I liked the location. But, the food for breakfast was very poor and the elevators were in ill repair and very slow.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Bryan M. em 22 de abr. de 2024
Hi Jessica, thank you for staying with us at the Hilton Garden Inn Bloomington - I am glad to hear that you enjoyed the location of our property! I sincerely apologize for the lack of food quality for breakfast - I will be sharing this information with our Food & Beverage team to improve on this in the future. I also apologize for the out of order elevator - our contractor team is working on resolving the issue but are awaiting a part that is on backorder. I hope to see you back soon if your plans bring you back to Bloomington. Please reach out if there is anything we can do on a future stay.

10/10 - Excelente

Brett

Hospedou-se por 1 diária em abr. de 2024
Resposta de Bryan M. em 30 de abr. de 2024
Dear Brett, I am glad to see that you enjoyed your stay with us at the Hilton Garden Inn Bloomington! We are so pleased to know that our well-appointed property, hospitable service and prominent location left a lasting impression. We hope we have the pleasure of welcoming you back to HGI Bloomington in the near future.

8/10 - Boa

joseph, Madison

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Elevators not working great. Breakfast was really good!!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Bryan M. em 24 de abr. de 2024
Greetings Joseph, I am glad to see you enjoyed your stay with us at the Hilton Garden Inn Bloomington! Our team is working on getting both elevators up and running ASAP. I am glad you enjoyed our breakfast. We hope to see you again when your travel plans bring you back to Bloomington.

10/10 - Excelente

Rami

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Enjoyed my stay. The room was great and the staff were very friendly and attentive. Thanks!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Bryan M. em 28 de abr. de 2024
Hi, Rami! I am glad to see you enjoyed your stay with us at the Hilton Garden Inn Bloomington! We are so pleased to know that our well-appointed property, hospitable service and prominent location left a lasting impression. I will make sure our staff gets a shoutout from this review. We hope we have the pleasure of welcoming you back to HGI Bloomington in the near future.

8/10 - Boa

Ciaran

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Bryan M. em 28 de abr. de 2024
Dear Ciaran, I am glad to see that you enjoyed your stay at the Hilton Garden Inn Bloomington. It appears we may have missed the mark on something during your stay - if you have comments, feel free to reach out to the property so we can improve in the future! We are so pleased to know that our well-appointed property left a lasting impression. We hope we have the pleasure of welcoming you back to HGI Bloomington in the near future.

10/10 - Excelente

Jennifer

Hospedou-se por 2 diárias em fev. de 2024
Resposta de Bryan M. em 28 de abr. de 2024
Hi, Jennifer! Thank you for taking the time to leave us a review and for choosing us as the hotel to host your accommodations. We are beyond pleased to know that we exceeded your expectations and that our hospitable team ensured you received a 5-star experience. We take pride in providing excellent guest service. We hope we have the pleasure of welcoming you all back to HGI Bloomington for another enjoyable stay.

10/10 - Excelente

Ryan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Super friendly staff.
Hospedou-se por 1 diária em mar. de 2024

8/10 - Boa

Tricia

Hospedou-se por 1 diária em mar. de 2024
Resposta de Bryan M. em 22 de abr. de 2024
Hi Tricia, I am glad to see you enjoyed your stay with us! It seems we may have missed the mark on a specific area. If you have comments you would like to share, please contact us at anytime. We hope to see you again soon when back in Bloomington.

6/10 - Ok

Lauren

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
The pool was closed for renovations, and when traveling with kids who were looking forward to swimming- it would have been nice to have been notified via the website or email that the pool was closed.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Susan em 28 de mar. de 2024
Hello Lauren, I'm so sorry for the disappointment. I see that you booked through Expedia, which does not list "pool" as an available amenity, nor is it listed on our website. Would you mind sharing where you saw our pool listed as an available option when you booked? It would help us prevent this from happening to other families while our pool is being renovated. Thanks so much and have a great day.

10/10 - Excelente

David

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean. Parking garage right behind the property was convenient. Great location if going to anything at IU,
Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Jennifer

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The handicapped room was one of the best we have stayed in. My husband is in a wheelchair and there was so much room for him to move around in. The staff was incredibly nice and helpful! Very convenient location!
Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Kathleen

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was very friendly and the facility/room was clean and comfortable. Parking was easy as we were always able to park on the street in front of the hotel during our 4 night stay. It is metered parking, but it’s free between 9pm-8am, which was beneficial to us as we only needed to park during that timeframe. There is covered deck parking next to the hotel which is managed by the city at $12.50/day.
Hospedou-se por 4 diárias em mar. de 2024

10/10 - Excelente

EVELYN

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful cran hotel. Amazing friendly staff. Loved my stay
Hospedou-se por 5 diárias em mar. de 2024

10/10 - Excelente

Lisa, Griffith

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very affordable and clean. The beds & pillows were comfortable. Parking was cheap and easy. Great location.
Hospedou-se por 2 diárias em mar. de 2024

8/10 - Boa

Rita

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024

10/10 - Excelente

Mary

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very friendly staff. Surprisingly quiet for being in such a busy area. Nicely decorated and clean.
Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Tasha

Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Dawn

Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Kimberly

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Check in was very easy. Staff was courteous.
Hospedou-se por 2 diárias em mar. de 2024

10/10 - Excelente

Karin

Hospedou-se por 3 diárias em fev. de 2024

10/10 - Excelente

juanita

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I loved everything about my stay here at the Hilton. The location is perfect to enjoy all the restaurants and shops by just walking not having to drive.
Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

James

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024

8/10 - Boa

Susan, Buffalo Grove

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The staff was very nice & helpful. The room was clean.
Hospedou-se por 1 diária em mar. de 2024

2/10 - Terrível

Amy

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Great location. Friendly staff Rooms not very clean Had issue with shower and water not draining properly. Had to move rooms. New room had hair in shower
Hospedou-se por 2 diárias em mar. de 2024

2/10 - Terrível

Ana

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Elevator to parking did not work. Lady in front desk was rude and not accomodating
Hospedou-se por 3 diárias em fev. de 2024

6/10 - Ok

Dana

Pontos negativos: Condições e instalações da propriedade
The elevators were broken in both the hotel and the parking facility. The adjoining restaurant was dated. The rooms were very dark and only moderately clean.
Hospedou-se por 2 diárias em fev. de 2024

8/10 - Boa

Audre

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was very friendly and super helpful. Need more EV parking spots in garage and to monitor non-EV cars that park in EV spaces.
Hospedou-se por 2 diárias em fev. de 2024

10/10 - Excelente

Chris

Hospedou-se por 1 diária em fev. de 2024