4/10 - Insatisfatória
jeffrey
Viagem de negócios
18 de jan. de 2026
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
I recently stayed 2 nights here on a business trip. The room was clean, however I was given a double queen when I had booked a King room. The most frustrating part, though, was that I chose this hotel because their website clearly advertised airport shuttle service. I confirmed this by telephone the day before my arrival and even set the time for the shuttle to take me to the airport. However, upon arrival, I was informed that the shuttle service is only for pilots and flight crew. After confirming the day before and even setting my departure time, they acted like they were doing me a huge favor to let me ride the shuttle with the flight crew which left 45 later than I had made arrangements for the day before. Very unprofessional and unapologetic. When I informed them that their website is very misleading if they don't really offer airport shuttle service they didn't seem to care at all. And why would you schedule a shuttle ride by phone that you have no intention of actually providing? I would definitely hesitate to stay here again. To many things not delivered, without even an apology. There are plenty of other hotels that will appreciate your business and at least apologize when they drop the ball.
jeffrey
Hospedou-se por 2 diárias em jan. de 2026